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Kind helpful staff
Almost everything about it was amazing Their pool facility does not have a hot tub
Check in staff was friendly and helpful. Elevators did not work.
super clean, friendly staff wish they had a jacuzzi
Gorgeous hotel, updated and clean, showers mediocre, must try salted caramel cake. 30 min taxi to rail. No airport shuttle offered.
Nothing Booked 5 weeks ahead of time, confirmed my reservation via email the day before and was still double booked and unable to stay at the hotel. Poor business practice to do that to people.
The bed was very hard. The room service was a disaster. They gave us bread with fungus!! and a pitch of water to make coffe!!
The hotel was clean and had all the amenities you might need during your stay. Parking garage has in and out privileges. Hotel is quiet & beds are comfortable. There is a Dunkin' Donuts across the street. Don't stay here if you are hoping to be close to Boston. It's definitely outside the city. It is easy to find though. It's located just off the highway.
I always adore that special white tea smell of the westin. The building itself was beautiful... All glass...the girl w the red hair in the front was super sweet and as always the hotel room was very clean and well kept. Always love the Westin!
The rooms were decent size and nice overall for the price. NO PARKING!!!! There was no mentioned of no parking when booked my stay and had to pay $28 a day for the parking garage. So it was a group of 6 people with 4 cars....$28/day each. :( The staffs at reception were rude when I asked about parking. This was not a good experience and would not recommend to anyone.
Noise from highway
Arrived at 130pm to check in but was told room wasn't ready. When I returned later that night they told me they were overbooked and bumped me to a hotel 20 minutes away. Even though they paid for the cab it was an inconvenience.
Parking is 1/3 of the cost to stay in the cheapest room! We paid $100 for a small room, and parking cost $30. When we were searching for hotels - we filtered with " free parking." When we got there - not only was it not free, it was OUTRAGEOUSLY priced.
I liked the proximity to Boston College. The room was cleam and comfortable. There was no foreworning of the extensive remodel going on. The hotel will be nice when finished, but was clearly not at its best. The restaurant was terribly disappointing-food was not good, and very expensive.
Location The rooms are old, they smell like stale cigarettes, and the gym is poorly equipped. Only one treadmill.
Very friendly staff! Great pool and whirlpool area! Beautiful room. One of the best fitness rooms I have seen in any hotel I have stayed at!
This hotel is undergoing renovation. It needs it. The ac unit in our room was clearly old and beat up. There were holes in the halls where new cables are being or will be run. There were screw holes in the bathroom and an outline around them on the wallpaper of something that used to be mounted there, but isn't anymore. The water in the bathtub drained too slowly, it filled while we took a showe
$12 parking fee. Outrageous for the location! The desk clerk did waive ours when I complained that we would be there for only 10 hours. The room price was rather high for the value.
The hotel did not live up to it's description. It was shabby not boutique-like. Just an old hotel with choice of soap. The location, while convenient, was your basic strip mall surrounded by more strip malls. The parking fee was to park your own car in an open parking lot. They did not tell you that parking spaces next door were free. All in all, pretty annoying
Free shuttle bus to Harvard Square
The close proximity to the train station and Harvard Square, not to mention the cinemas and other shopping conveniences.
Size of bed and location old building, tattie in need of a lot of repairs (some most be essential!!)