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The room was clean and comfortable. They had forgotton that the room came with breakfast included, but when we produced the email with this info, they gave it to us.
It was perfectly located. Staff didn't seem aware that we requested a smoke free room and we had to ask for the complimentary breakfast. They were willing to meet requests. We got charged for parking which we did not anticipate. We would not stay here again. Not our style.
The location was convenient for our purpose which was to visit Tanglewood and other sites in the Berkshires
Maybe the best non-resort hotel we've ever stayed in. The hotel was beautiful and furnished to perfection. Great staff. The staff was very friendly and helpful. We were there for a ski weekend, but it was far too cold the second day. The person at the front desk asked us what we were looking to do and made a list of things for us to do along our ride home. We loved the rooms. Bathrooms were great. We are now looking for an excuse to go back to Pittsfield so we can stay there again. Nothing. Perfect Hotel.
This new hotel is a gem. If there was an option for 6 stars I would have rated it a 6. The room was very large and comfortable, the common spaces in each floor we're inviting and unique. The staff was helpful and friendly. The attention to detail (cookies at turndown a vintage radio with Bluetooth, stocked refrigerator, and a spacious and well appointed bathroom) all made for a perfect stay. The location was not great. North Street is under construction and Pittsfield a little far afield from Tanglewood etc but honestly worth the drive for the comfort of the hotel.
Great place! Great bar! Great food! We enjoyed it all.
What I liked best about this hotel was it's location to our destination. Also the price was reasonable, and by checking the website as travel date became closer, I was able to get a lower discounted price. Unfortunately this hotel is older and shows in it's appearance.
The price was definitely the biggest attrition. For the price I was very surprised. Staff was extremely welcoming, and even went out of their way to help with directions. WiFi was great! And the room was clean, and the staff did an excellent job
Location, comfortable room Nothing
the price that was quoted was not what they gave me i ended up spending way to much for what was offered me here. the room was super cold and you could see day light through the door and it being as cold as it was the air rush in and i froze .
room was fine - clean and comfortable no
Price Little to no hot water, drafty rooms.
Very convenient location and rooms were pretty clean, and very affordable. The beds are pretty terrible. The mattress is very hard and plastic-covered. I had read about the bad beds and brought a down comforter to put down on the mattress, and that wasn't enough to soften it. The continental breakfast was sort of a joke.
its locationn nothing
The hotel room and property were spotless. The rooms have been recently renovated. The owners were great and very accommodating. I had trouble with my booking and they straightened it out for me. A very quiet location. Overall, a great place to stay.
Quick check-in. Good value. In town. Pool looked nice. Was good for a place to stay if sleep and shower is all you need. Would be tough gor a family to stay in the room size.
Location WiFi did not work in the room. TV did not work. The WC was automatically flushing every 15 minutes, due to this noise could not sleep. Speaking to the staff about these issues did not help.
Cleanliness and price and location. No.