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The room was clean and comfortable. They had forgotton that the room came with breakfast included, but when we produced the email with this info, they gave it to us.
It was perfectly located. Staff didn't seem aware that we requested a smoke free room and we had to ask for the complimentary breakfast. They were willing to meet requests. We got charged for parking which we did not anticipate. We would not stay here again. Not our style.
The location was convenient for our purpose which was to visit Tanglewood and other sites in the Berkshires
Maybe the best non-resort hotel we've ever stayed in. The hotel was beautiful and furnished to perfection. Great staff. The staff was very friendly and helpful. We were there for a ski weekend, but it was far too cold the second day. The person at the front desk asked us what we were looking to do and made a list of things for us to do along our ride home. We loved the rooms. Bathrooms were great. We are now looking for an excuse to go back to Pittsfield so we can stay there again. Nothing. Perfect Hotel.
Great place! Great bar! Great food! We enjoyed it all.
This new hotel is a gem. If there was an option for 6 stars I would have rated it a 6. The room was very large and comfortable, the common spaces in each floor we're inviting and unique. The staff was helpful and friendly. The attention to detail (cookies at turndown a vintage radio with Bluetooth, stocked refrigerator, and a spacious and well appointed bathroom) all made for a perfect stay. The location was not great. North Street is under construction and Pittsfield a little far afield from Tanglewood etc but honestly worth the drive for the comfort of the hotel.