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so far everything was great, except the Italian restaurant, The salmons was not cook and was very cold. Reminding! Your staff was very knowledgeable. Thanks
The staff was ver friendly The food was really good a+ The outdoors were beautiful absolutely loved it I didn't like the state of the rooms they could have been much more updated for such a beautiful place
The service was definitely not I would call "luxury" by any means. We did not shower for two days because there was no cold water - only scalding water. The toilet was not working - could not flush it because cold water was not available to fill the tank. We had to full the waste basket with the scalding water and leave it to get to room temperature so we can take "sponge" baths. I have a lot more to say but I can't do it all here. But I will definitely contact them to file a formal complaint.
The food could be better.
WE stayed for 3 nights and it was really hard to take advantage of everything the hotel has to offer! I love the "Jewel Exclusives" such as the free glass bottom boat tour (which we did do) the trip to Dunns River, sunset cruise etc. That's a great advantage over a lot of hotels. There was also turn down service which I like…though we came back to the room so late the second night I didn't notice there was turn down service until our last night. The food is good. Since I am from Trinidad and my husband is from Jamaica we are very critical when it comes to hotels and local cooking. The Jewel did a good job with the local cuisine which I tend to gravitate towards. I also liked that you didn't need to make reservations for most of their restaurants so we were able to eat there at will. I have been to other hotels where you couldn't even get a reservation after arriving. So it was nice to always have the option of "going out" for dinner. They even serve breakfast in one of the restaurants for a nice sit down experience. I did however smell weed near my room two out of the three days I was there. So that was a bit strange and distasteful for my liking. Overall I have very little to complain about. If I were to suggest an area to improve it would be: Have more local fruit, dessert and pastry options. Many hotels love to offer american desserts and its nice to if they would be more inclined to show off the local tarts, patties, sponge cakes, rum cake, bun etc etc. We give people our food, let's share our local desserts and snacks too! Their entertainment was top notch. compared to other hotels it was above the rest. It was not the typical cheesy type of entertainment that causes me to roll my eyes. This was real singing, dancing, acrobats everyone could enjoy. We were never sure if room service was included as there was no book in our room providing a nice overview of the hotel along with menu choices. Sure we could have called and found out, but my husband opted for a mid-night stroll to the grill vs. calling the front desk and having to wait for his food. The grill ran 24 hours so that was nice. And the jerk there was close to authentic so that was also nice. A nice addition would be to have some Tastee's patties and an ice-cream shop. Like the coffee shop it would have been nice to get some local flavors like rum and raisin and cherry etc. Overall the Jewel has great value for money and we would certainly return.