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The valet parking staff went thru the stuff at the back seat of my car.
Clean, big room, very nice maid, check-in was quick,early, and painless check-out was not so easy or quick or painless, actually almost ruined our stay
The staff were very efficient and pleasant. We had all questions answered promptly and with a smile.
Entertainment big plus/ Security checking room cards, staff Bathroom cleanliness with hair over shower wall
the overall service and accommodations
great place will come back again...way too far away though no
Very convenient to the casino. Quite pricey.
we were thrilled to get an upgrade to a suite upon arrival. the front desk staff was wonderful - taking some time to make sure our stay was exceptional. We can't wait to return to Mohegan Sun.
Dinner at Michael Jordan's was Excellent! Too much smoke - need to increase the 'smoke free areas in the casino or at least have the smoke free closer to the hotel lobby so you do not smell it when you are shopping or eating in the main area.
Das Personal war fabelhaft. Sie waren sehr effizient, höflich und freundlich. Unser Zimmer mit Kingsize Bett hatte auch eine kleine Küche und eine Sitzecke und das Zimmer war sehr sauber. Es gibt auch ein wunderbares, kostenloses kontinentales Frühstück mit French Toast und Egg Mcmuffin-Sandwiches. Es gibt einen kostenlosen Shuttle zum Casino, aber wir fuhren selbst, daes nur ca. 800 Meter vom Hotel entfernt ist und nur eine kurze Fahrt zum Mohegan Sun Casino/Arena. Wir werden auf jeden Fall wieder hier übernachten und ich kann es weiterempfehlen.
The bed and pillows. Close to Mohegan. It looked like something out of a horror movie when we drove up. The desk attendant was really slow and almost didn't give us our purchased room due to renovations (that we didn't know about becauae no one said anything...). Over all I was a bit disappointed because I had just gotten engaged, and wanted a nice place to rest. Honestly should've paid more money to go else where. And the attendant at check in made us feel really awkward and uncomfortable. Get rid of that 100yr old man.
the room was small but very clean and perfect for what we needed. the shuttle which ran every 20 minutes was a very convenient way to get back and forth from the casino we chose this hotel for the convenience to the casino they gave us a room on the second floor right above the front door of the hotelso every time somebody came back off the shuttle at night we can hear them talking and it woke us up. The bed was very hard. between the people coming in and making all the noise in the hard bed we didn't get much sleep check in was easy and the clerks are very friendly check out was just as easy .
Everything was great no complaints
Fantastic location, friendly staff, offer a basic but very good breakfast.(No eggs but waffles, fruit, yogurt, choice of breads and pastry, crisp hot and oatmeal, juice, coffee etc. The room's are laid out well spacious island with microwave above fridge below, mini Sink and plenty if counter space. The fan/ heater had a fan only constant option that I like for white noise. The beds were very comfortable! Usually I don't sleep all the first night, no problems here. We had a suite. The hotel wad nIce and quiet. The room was very clean upon arrival, as was the hotel in general.The only reason I didn't leave four stars for cleanliness was the maid didn't empty and clean the coffee machine( extremely minor). There werer HUGE mirrors as back boards behind both beds which kind of me seemed a little weird. They made the room feel bigger though so I just dressed with My back to them...Lol.
We got charged for use of the safe, when we didn't request it. It was removed.
Comfortable rooms. Clean bathroom. Near end of breakfast it got a little messy around waffle machine area
Beautiful room with a couch! Bed was so comfortable that we slept in and missed breakfast. Excellant shower pressure! Wish breakfast ran later than 9am. No microwave in the room. Shower room with toilet was a bit tight getting in and out. Not very many TV channels and TV kept shutting off by itself after about an hour and half.
I liked that it was close to downtown Mystic as well as some excellent wineries on the CT Wine Trail. The hotel was under renovations and we heard hammers pounding while trying to take a nap on a Saturday afternoon. Also, the included breakfast left A LOT to be desired. Egg white sandwiches on hard, stale croissants. Luke-warm French toast. Stale bagels. Not too appetizing.
Loved the clean and spacious room. Bathroom was immaculate! Staff was friendly and very helpful too. Perfect getaway with my daughter. It can be tought to please an 18 year old girl but my daughter loved the Hyatt. The 2 of walki Misquamicut beach every winter and then spend the night at the Hyatt. Already looking forward to next year! Nothing. All was great!
It was clean and spacious... n/a\