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The location in Athens is great, and the value for the money is superb. And best of all - this hotel is PET FRIENDLY! Parking is a bit cramped when the hotel gets busy (like the 6 wedding weekend we witnessed).
Customer service, design, layout of property. Busload of highschool kids sports team staying beside and above me were quite rowdy, but hotel staff was able to quiet them after about an hour.
We specifically requested a high floor with a view and were placed on the second floor overlooking the AC units. The hotel was loud at all hours of the night. The bed was uncomfortable despite being "adjustable", which didn't change anything. Also we woke up to charges on our credit card for parking at $10 a night that was not disclosed to us upon reservation nor check in.
Location Service was awful. When I asked for an extra ice bucket, they told us we could get it ourselves at the bar. They then gave us the wrong room and we walked in on a naked woman. Turns out they comped the woman in the room for a free night and didn't even apologize to us. Never again.
Staff was very friendly and informative. Room service was fast and tasty. Location is great and super convenient to downtown / college campus area. Bed pillows were not comfortable and sheets did not have the crisp made bed with perfect edges appearance. Not the most comfortable bed either.
Hotel was very clean comfortable and nice! Breakfast was little cold.
F&B was great. Local beers on tap! Rusty was awesome. Engaged all of the guests he walked by. N/A
Very clean and modern. Staff gave us free parking and drink vouchers when our room wasn't ready on time. Walking distance to anything important in Athens. For the price, there should be a microwave and mini-fridge in the room.
Breakfast was good Room smelled of paint. shower nob came off in hand when turned
Cleanliness and value Location
i paid $400 for 3 nights to take my girlfriend to athens,ga for her birthday. when we arrived there were 4 busses of school kids in town for an event so for the 1st and 2nd day we had kids running up and down the halls most of the time. we also got a room right by an elevator so we got to hear people getting on and off that all night. every morinng they would start cleaning around 8:30-9am so we couldnt even sleep in. the last morning we were there was a sunday morning and even tho we tried to call the day before to ask for a late check out,they said we had to call the morning of. to me that defeats the purpose of getting a late check out bc you still have to wake up and call. anyways we woke up and called and asked for a late check out only to find out that they had so many new people checking into this hotel on a sunday night that werent allowed to get one, even when we told them it was my girlfriend's birthday. ill NEVER stay at this hotel ever again. this was supposed to be a 3 star hotel and ive stay at hotels that were half the cost and they were alot more quiet and pleasant to stay at than this place. DONT WASTE YOUR TIME
Bugs all over the place and the guy at the desk was almost unspeakably rude. I'd rather sleep in my car.