Hotels in Biarritz

Overall the service was impeccable. The staff were very friendly and efficient. The quality and cleanliness of the rooms is second to none. I have stayed at this hotel before and will do again - I look forward to it. For some reason this time, the breakfast service was poor. The staff were 'distant' and seemed to be falling out amongst themselves. On one day, we didn't get our coffee for about 20 minutes and on another, the restaurant ran out of plates, so people were putting bread, cooked breakfast etc in a cereal bowl. There seemed to be no urgency, nor desire to provide a good service. This was a pity and contrary to every other service in the hotel.

The bedrooms were extremely comfortable and tastefully furnished. The pool area and spa were fantastic with wonderful views over the crashing waves. It is a wonderful beach location. We were led to believe from the web site that all rooms had sea views. This is totally wrong and you only get a sea view if you pay a premium price. We were disappoointed to be given a room at the side of the hotel immediately above the staff smoking area. This was our biggest complaint. Our other complaint was the cost of meals in the hotel. Breakfast was 28 euros each and we were not prepared to spend another 56 euros every day for breakfast, so we were reluctantly forced to go out for breakfast every day. Had breakfast been more realistically priced at say 15 to 20 euros per person then we would have had breakfast in the hotel.

The location of the hotel is excellent, overlooking the beach and not too long a walk to restaurants. Pool area is excellent. Room very comfortable. Food and drinks in the hotel are very expensive.

Nettes Personal, tolle Lage, super Frühstück.

Das Frühstück war ausgezeichnet , ein reichhaltiges Buffet und das Service Personal fürs Frühstück war sehr effizient und freundlich. Es ist schwierig das Auto zu parkieren , ausser man hat einen grossen BMW oder Mercedes den man vor die Eingangstüre stellt . Der Parking für Gäste ist schlecht signalisiert

Phantastischer Blick auf den Atlantik, Nähe zum Golfplatz, nicht weit ins Zentrum von Biarritz und doch ruhig, ausreichend Parkplätze Preis für das Frühstück mit 20 Euro weit überhöht, auch die Preise für kleine Speisen in der Bar sind viel zu hoch.

staff very helpful, responsive and friendly. Service was great - efficient but never intrusive;. Rooms and common areas - lounge, pool, gardens, very beautiful, pool was especially nice as its long enough to swim properly in

Very nice romantic place but not for the long stay It would be so nice if they made the territory much more!

Gorgeous room, fab bath and shower, absolutely charming staff, stylish hotel.. Great touches like a huge bowl of gorgeous fresh fruit in reception, and breakfast was great - lovely table, prompt service and delicious. But don't order dinner there - at least not on a Sunday night. Our dinner experience was not good. Firstly we waited ages and ages. The choice was limited but that was OK, except the food wasn't ok. It was strange bordering on bizarre and really not very nice. We ordered some cold starters (amongst which was a serving of 'green' asparagus which came limp, soggy and almost brown in colour - obviously tinned and frankly inedible) and one hot starter. All the cold starters were served together - there were 6 of us - but the one hot starter only came ages later with all the main courses. The mains were local dishes and really not very nice, weren't hot enough and certainly not up to standard. Shame as hotel otherwise is gorgeous.

Can't speak highly enough of the friendliness & helpfulness of the staff No bad points

Man fühlt sich wie direkt wie zu Haus

Die Lage des Hotels war sehr gut, sowohl in der Nähe der Strände, als auch der Altstadt. Das Frühstücksbuffet war etwas teuer.

In der Nähe der Stadt und der Pool war schön mit gutem Service an der Bar Die Klimaanlage kühlte das Zimmer nicht sehr gut ab