Hotels Biarritz

Everything the service and room was excellant

no

Overall the service was impeccable. The staff were very friendly and efficient. The quality and cleanliness of the rooms is second to none. I have stayed at this hotel before and will do again - I look forward to it.

For some reason this time, the breakfast service was poor. The staff were 'distant' and seemed to be falling out amongst themselves. On one day, we didn't get our coffee for about 20 minutes and on another, the restaurant ran out of plates, so people were putting bread, cooked breakfast etc in a cereal bowl. There seemed to be no urgency, nor desire to provide a good service. This was a pity and contrary to every other service in the hotel.

The location of the hotel is excellent, overlooking the beach and not too long a walk to restaurants. Pool area is excellent. Room very comfortable.

Food and drinks in the hotel are very expensive.

Das Frühstück war ausgezeichnet , ein reichhaltiges Buffet und das Service Personal fürs Frühstück war sehr effizient und freundlich.

Es ist schwierig das Auto zu parkieren , ausser man hat einen grossen BMW oder Mercedes den man vor die Eingangstüre stellt . Der Parking für Gäste ist schlecht signalisiert

The whole experience was wonderful - from the look of the manor, to the staff, to the owner chauffering us in his Rolls to our dinner reservation. The staff is extremely attentive, without being intrusive. The room was luxurious, but comfortable. A very special place.

Price per person for breakfast seems high.

Gorgeous room, fab bath and shower, absolutely charming staff, stylish hotel.. Great touches like a huge bowl of gorgeous fresh fruit in reception, and breakfast was great - lovely table, prompt service and delicious.

But don't order dinner there - at least not on a Sunday night. Our dinner experience was not good. Firstly we waited ages and ages. The choice was limited but that was OK, except the food wasn't ok. It was strange bordering on bizarre and really not very nice. We ordered some cold starters (amongst which was a serving of 'green' asparagus which came limp, soggy and almost brown in colour - obviously tinned and frankly inedible) and one hot starter. All the cold starters were served together - there were 6 of us - but the one hot starter only came ages later with all the main courses. The mains were local dishes and really not very nice, weren't hot enough and certainly not up to standard. Shame as hotel otherwise is gorgeous.

Super friendly staff. Beautiful and very stylish hotel.

Can't speak highly enough of the friendliness & helpfulness of the staff

No bad points

Sehr gute Lage des Hotels und sehr freundliches Personal. Das Zimmer war eher klein, aber gut eingerichtet. Ich habe übers Internet einen Preis von Euro 92 gebucht, was ein gutes Preis-Leistungs-Verhältnis ist. Der im Zimmer angegebene Tarif von Euro 392.00 finde ich zu hoch.