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The location and the beach are beautiful. Everything is in place for a fantastic resort. The staff was slow and unresponsive across the board. Took way too long for service at every single venue, no one worse than the other, as if this is the way they are instructed. The food products served were bland, expensive, and unattractive, yet priced as if they were prepared in a 5 star kitchen. The staff uniforms looked more like they worked in an Applebees than at a $300+ dollar a night resort. The signs and directions around the resort are difficult to follow if it is your first time there.
Great location to the beach. Very secluded, so your eating options are very limited, primarily to restraruants at the resort only, which are all very overpriced. Everything there costs something. The 'free' valet and bell hop service are not actually free. Also costs money to play tennis, play golf, rent a bicycle, and even rent a beach chair.
Excellent staff! Sent us a gift when they found out it was hubby's birthday.
The location was great. We had an ocean-view room on the 3rd floor so it was an ideal spot. The hotel is a little run-down and could use sprucing up. We had to go under the hotel to get to the beach access ramp and walking through it was uninviting - there was litter everywhere and the hotel never bothered to clean it. Also, there were no showers or faucets to rinse off the sand.
Location, right in the heart of Isle of Palms, on the beach. Management staff was very friendly and eager to help. Door did not shut all the way unless you slammed it. Maid left ours not completly closed. Noticed other doors the same way. Maids need more training and motivation -- did not dust, little things.
The location is beyond excellent. The hotel has tremendous potential to be a cash cow, simply due to the location!! It is in bad need of repair. It's dirty. Although the front desk staff was excellent, the housekeeping staff was poor, at best, and non-existent, at worst. It is roach infested. At the price, it would be an excellent spot for young families on a tight budget. However, it's too dirty to bring small children into.