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Room was clean, staff was friendly even when they knew I was upset about the over charge. Food was decent for a continental style. There's always apples at the front for a healthy snack. Booked at $175, arrived and the tried to charge me $399. Front desk couldn't fix it because the manager doesn't work weekends. What kind of hotel manager don't work on one of the biggest weekends of the year? There is a train behind the hotel, but they don't blow the horn. If you're a light sleeper, it will wake you up.
Was very clean, comfortable, well designed..MOST OF THE STAFF WAS FRIENDLY. Late check out to me was NOT late...11:00 A.M. that was quite inconvenient as I became sick in the nite and we had difficulty getting scripts from pharmacy...NOT VERY ACCOMODATING>>>THE MANAGER WAS NOT HELPFUL..
All of the rooms and the common areas have been renovated in the last year. It was well done and everything is new and clean. The rooms have quite a bit of space. There are lots of pillows for the beds. The rooms are quiet. The cleaning staff did a nice job. There are double beds, not queens (even though there is room for queens). The beds were acceptably comfortable, though. A bit on the hard side for my taste, but ok. While we never ran out of hot water, it never really got hot. Warm would be a better description. They need to turn the temperature up on the water heater several degrees. They need more help refilling the breakfast items. On our first morning I tried to make waffles, out of waffle mix. So I had a bowl of cereal, out of skim milk. I went for some orange juice, they were out. Strike three. Not a big deal, but what is up with the elevators? They are freezing, with ice cold air blowing full blast out of the ceiling vents. I heard several people comment on this.
Breakfast area was very clean and stocked well. Bed and pillows were extremely comfortable. There was a cockroach in our room and front staff was on her cell phone at the desk. Had to ask for assistance to get her off of her cell.