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Everything was clean Had to up grade to get a room with a view of the pool. Additional charges for transport and internet even though they said it was complimentary. Silly charges for food and drinks in the room. Wanted to leave a day early and had to pay a charge of 50 dollars.Some of the staff won the deak seemed to be inexperienced when dealing with customers. Position of the hotel means you have to drive to eat in the evenings.
Close to golf and sailing Very poor breakfast, some of the staff has not been friendly nor attentive, difficult to get taxis, internet connection frequently broken
I felt very comfortable and safe. It is right on the water. The staff were very accomadating.
We absolutely loved our stay here!! Very clean, friendly staff, amazing view of the harbor!!
The hotel was clean and staff were friendly. Totally met my needs. I just didn't do anything at the hotel but sleep because I had meetings elsewhere No knowledge of other amenities. Great location.
location is great Had to make three requests over two days to get someone to come and fix the safe. Party with a band, not a very good one, was extremely noisy on Thursday night until 10PM.
The rooms are nice but the carpet in the hallway and rooms desperately needs replacing. The concept of the resort is lovely but it is shop worn ! Too much money for the product!
I loved the employees and the luxury of my room no
Friendly staff, great food, location by the river Paying for parking, and we did not have a shower curtain, complained that nite & stilll did not receive one. Had to take a bath.
Proximity to the historic water front of Charleston. Cost of meals
Very clean resort with the most breathtaking views of the Charleston harbor. The resort was immaculate with fast friendly service. So close to everything Charleston has to offer. Will definitely visit again.
Location was great. View was incredible. Rooms were noisy from the air conditioner and extremely humid. We felt wet almost the entire time. The carpet in the hallway of the 3rd floor where we stayed was dirty and had a very unpleasant odor. The fridge in the room was old and very tiny. No microwave at all. The concierge gave us some bad information and caused us to miss the only chance we had for a particular tour. Overall not a great experience and certainly not worth what we paid for the week.
Friendly staff Paying for parking, no coffee in lobby, no free breakfast
Rooms clean, large and well furnished. Staff was great, from the bellman to the valet to the front desk. Starbucks in lower lobby a nice feature. Hallways have some deferred maintenance.
The hotel is dated and worn out. The rooms are small and very old. The bathroom is only large enough for one person and the plumbing is ancient. The hotel is overpriced for what you get. The manager was not at all accommodating when we didn't get the type of room we booked. I would never stay at this hotel again.
The Frances Marion is to Charleston what the Peabody is to Memphis, the Edwards is to Jackson, Miss., and the Reed House to Chattanooga. All are hotel with history and character. More than that, all the staff at the Frances Marion could not have been nicer. Liked it all.
good location They upgraded our room because they didn't have the original room we booked upon arrival. We were staying 5 days. after two days they kicked us out of the upgraded room and moved us to a room half the size saying that the room they upgraded us to was already booked beyond our current stay. This put a damper on the remainder of our stay at the hotel due to the room being a little too small for two people Also the other guest in the hotel that had business meetings were very rude and arrogant and continually blocked the top of the stairways coming up to the main lobby.
Very good location, convenient to all downtown activities and historic features, clean, traditional atmosphere, courteous staff, reasonably priced, built-in restaurant and very interesting and sociable host with a foreign accent. January 5 was a cold night and the room was chilly with no extra blankets, and the thermostat didn't seem to help. The cost for parking in the adjacent garage seems a bit excessive two half days and one night $17. Kind of like the golf course with $5 green fees and $50 golf balls.
Bedding was comfortable and overall furnishings were updated Small Bathroom
Great location,great staff,clean gym.Nice room but bathroom is on the small side,very comfortable bed and pillows.great charming lounge with great bartender.restuarant has good breakfast at a reasonable price.First time we've stayed down this end of king st, it won't be our last.Been coming to charleston for 25 years,you can't beat this hotel for the price!
Cleanliness. Location. Bathroom was tight but clean.
Clean, large room and lobby. Friendly staff. Front desk didn't text me as promised when room was ready, but otherwise ok.
The beds were so comfortable and cozy and we did not hear any of the traffic on King Street on the 10th floor. It was very clean and our view was great. Could not beat the ideal location in Charleston plus a great parking garage. Very nice staff and overall it was a great experience. I will book again very soon. The bathroom we had was very small and reminded me of a cruise ship but we were only there for two nights so it was not a big deal with my daughter.
I loved the location of the hotel, close to everything and just off King Street, the best shopping in the city. The rooms were spacious and clean, and hotel seems to accommodate a lot of people. The Swamp Fox restaurant was very good for breakfast. A wide variety on the menu with a Starbucks just outside of in, still in the hotel. The hotel is very noisy at night due to screaming and honking of horns on the main road-and I was on the 7th floor. I wish the hotel had a free continental breakfast and that you did not have to walk a block to get to the hotel parking, which is the city garage.
Unser Zimmer war im obersten Stock und absolut fantastisch vom Zimmer selbst über das Bad bis hin zu der atemberaubenden Aussicht! Es war perfekt und übertraf meine Erwartungen! Es gab nichts, was man nicht mögen würde! Ich würde immer wieder kommen!
Jedes Detail im Zimmer war erstklassig und luxuriös. Der Verkehrslärm war sehr laut während der Nacht
Danielle at the front desk is amazing!, 5 to 8 minute drive to anything in Charelston, Waterfront Park around the corner, 20 to 30 minutes to the beach, Lamont the maintenance guy was so hospitable. This is not a fancy hotel but is a huge savings compared to the same hotel in downtown and only 5 minutes drive. Could use outlets by the bed to plug in your phone, the vending machines don't get filled often enough
Lovely staff! Disappointed that room service closes at 930pm when I arrived in at 1030pm from the airport. The place across the road supposedly only did an 'all day breakfast' according to reception.
The parking-lot. Old A.C., noisy, not enough towels, rooms not clean
Staff was nice, location was amazing, very reasonable cab ride to downtown Charleston The facility was not worth the price at all. A lot of the fixtures were very dusty and the furniture was a little beat up. I paid a ridiculous amount for a very mediocre hotel.
My grandchildren enjoyed the pool. I would like breakfast being included in my stay.
Very new hotel! Nice staff. Pool a little on the small size.
Brand new was in easy access location You had to pay for breakfast it was not included. Pool was not heated so it's cold in the spring
Nice staff and it was only one week old when we stayed! I think we were the first use of the room we stayed in! The decor was nice and the hotel was convenient to a main road.
Nicht das Geld wert. Zimmer sehr teuer
Es handelt sich um ein individuelles Haus, gut geführt,in ausgezeichneteter Lage mit Swimmingpool.Das Hotel befindet sich in einer der sehenswertesten Staedte Nordamerikas. Das Parken wird nicht im Preis verrechnet, sondern im Parkhaus bezahlz.