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The waterpark was great. Friendly people working there. I would recommend the water park, but not the hotel. But, you have to stay at the hotel to use the water park. I would tell them to clean the place up. Too dirty for how expensive it is to stay there Room was NOT clean. Urine all over the toilet, broken lampshade, wet and used hand towels, slow draining sink, shower faucet dripped, bathroom floor not swept, dusty ledge. Too expensive of a place to be that dirty.
The room was spacious. Comfortable bed with nice lighting all around. Nicely decorated. Very quiet. I think they must use a carpet freshener, because it really smelled nice, even the hallways. Hot breakfast was a very nice treat. Toilet bowl had toothpick in it, so I was leary of how clean it really was. Sink had black residue around the silver drain disk. That shouldn't be there. Could be cleaned with a Q tip. Front desk clerk could have been more welcoming.
Nice room, clean hotel, friendly staff!
Location of hotel . close to food and shopping. We parked the car and walked to everything we wanted to go to. There was shopping for men not just the women. A good variety of food choices near by. Target and same within driving distance.
Staff was very friendly and willing to work with us, even though we had small children and it was a business hotel.
Sehr bequeme Betten Meine Zimmer Service Card ignorierten sie die letzten 2 Nächte.
Sehr freundliches Personal überall wo ich hinkam. Groß, sauberes, komfortables Zimmer. Liebe den Blick auf die Stadt. In der Nähe von Essen, Jazz Clubs und Crown Center. Würde ich auf jeden Fall für eine Geschäftsreise oder mit der Familie empfehlen. Schöne, offene Bar mit Essen.
Ich liebe dieses Hotel. Eines der schönsten, die ich je gesehen habe. Das Personal war freundlich und hilfsbereit und das Zimmer war fantastisch. Tolle Aussicht auf die Innenstadt.
Everything was ok room wise They charged my card 25dollars for no reason as a addtional charge. And never got a statement of how the cost was broke down for what. Not happy at all
Food in restaurants was great! Rooms were very good. Lacks space in rooms and proper electrical outlets for charging phones/tablets
Beds where great! Great staff
The staff treated us like guilty ID thieves. We were ID'd every time we turned around. I was accused of not being myself. The lady called security to ID me again. It was relentless how they went out of their way to let us know who was in charge. I didn't like Sheila at the casino. She was a horrible pit boss and should lose her job.
From the moment we walked in we were greeted with great customer service, which continued thoughout the whole trip. The restaurants were all very good, the casino was fun and I didn't lose any money! There wasn't much I didn't like. I requested a microwave and never got one because they didn't have any available. They instead paid for our breakfast at the diner, so it ended up alight.
Very comfortable, friendly staff, very clean, conveniently located near railway station.
View of City Comfortable Room Quiet Very nice shops attached, restaurant options. Staff extremely polite and helpful Signage within hotel somewhat confusing. No directions to hotel parking garage Elevator to parking garage was not labeled as such
Very close to the Sprint Center.Comfortable beds and clean rooms. I was very satisfied and would stay there again.
Friendliness of the staff. Cleanliness of the rooms. Beds were extremely comfortable. Group of pre-teen boys running up and down the hallway, screaming and banging on doors in the middle of the night. Not really the hotel's.fault, but.certainly put a.damper on things.
We had a wonderful time KC is amazing Staff and room were excellent
The location and size of the room. That we have been charged for the Gym usage (US$ 5). This is ridiculous.