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The charge of the Resort fee. This was our third year staying at the Gold Strike and the first year that we were charged a resort fee nted. We inquired about an upgrade in our room because we had received coupons for a 2 night complimentary stay but, we had not received them until after we had already booked our stay. The hotel customer rep would not consider our longevity with the hotel nor accommodate us with an upgrade due to our receiving our complimentary coupons after we had already booked. She kept insisting that they were under new management and the new manager was strict and stern in policy. It was some what offensive and not a good look at all. Sadly disappointed!
Great staff, clean rooms and over appearance, very welcoming Some of dealers were rude
Rooms were clean hotel was clean My only complaint was the water pressure in the shower was horrible.
rooms food is way over priced, not good tasting at all. no good value. better to go fast food place down the road, or a huddle house. food would be better.
I understand that a casino type hotel is more for the adults but when it is the nicest hotel and the most affordable hotel in the area, it is a no-brainer that I picked this hotel. But there is no swimming facilities for the childre anymore so don't let the indoor pool entice you. You would think a hotel that large would have an indoor pool for kids. Anyways, the hotel staff was great and the Buffett was amazing.
Access to the other Casinos The room was disgusting! Bathroom was very nasty and had to call housekeeping to come clean the bathroom again.
We didn't have to drive and valet was prompt!! the pillows were very uncomfortable, the room was hot and air was not sufficient enough to cool the room. The coke machines were out of stock and even took my money.
The casino was our main reason for being there. It was great. The whole staff was polite, courtious, but lacked a little on the follow though. I would absolutely back, generally it was a good time but I would make sure I was not paying full room rates. If I had to do that I would go else where. out dated room, ice machine, on the floor didn't work, it took almost a day to get a do not disturb sign to the room,the toilet paper holder was broken and just stuck back on the wall, the buffets were mediocre & bland which is to be expected to some degree with a buffet and it did have a few high lights, but made me feel sick to me stomach at the end of the nIght. The only other problem I had was the TV. I understand you don't go to a casino to watch TV. The resort wouldn't gamble if you wanted to stay in your room, but they might as well had a tube tv in the room.
Rooms are clean, bed and pillows were very comfortable, and there were no problems. The TV in the hotel room was a bit old, so the picture was a low resolution. The casino floor was extremely smokey, and the machines were positioned very close together.
They are gradually accommodating more non smokers Late check in time...4pm
Nice room and Comfortable beds
Tv needed upgraded as with the channels, no fridge.
Great staff No
Everything There was a hair in The coffee maker
Location, cleanliness, good breakfast. Bad smell in upstairs hall, stung my eyes, gave me a headache. The hall smelled like weed. I reported it to the staff who stated that they called the police. The night clerk sat down the entire time we checked in. We literally could see only her head.
Decent room for the star rating. Very friendly staff
This guest did not leave comments about this hotel.
We did not eat the breakfast. The room was clean, as was the bathroom. Our room was non-smoking but the floor we were on had both smoking and non-smoking rooms, so the hallway smelled like one big cigarette.
Clean,staff was awesome! She was awesome! Room was clean! Loved it!
The room was on outside of building and you could hear traffic as if you were standing outside. Also you can hear every noise from people walking upstairs, dropping things etc. The elevator was out of service We will not return to the hotel!
Great hotel at a great price! Room was very comfortable and clean. Breakfast was great.
AC not cold in room
The breakfasts each morning were very nice. No problems