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Fantastic lobby restoration Key cards worked poorly. Had to reset twice.
The staff and management are well trained, courteous and helpful. The building in which my grandfather stayed in the 20s, and 30s has been beautifully restored. From the hotel, one can walk to a number of restaurants (Mayflower, Elite, etc.) as wells as to St. Andrew's Cathedral, the Old Capital Museum and other historical sites. I liked it all. Will definitely returnI
Breakfast was included Gate Location was in an area I felt uncomfortable in. Bed was hard and uncomfortable. Front desk staff and check in seemed unfriendly.
Very clean and the staff was awesome people.
extremely courteous staff, appreciated the check-in phone call once I was in my room, as well as their help with talking me through early check-out. Ice machine on second floor was broken, needed to get ice in lobby., which wasn't a big enough inconvenience to feel the need to mention to staff
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Location and feeling of security in downtown Jackson. The hotel was super dated and could completely use an update. It's funny all the money that was poured into the lobby but rooms were neglected. The hotel offered free water, but you had to go to the front desk to get it.
Remodeled room and lobby were nice. They charged our credit card for the room and we had prepayed. Still haven't got a credit.