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I liked that there was a refrigerator and microwave in the room. The bathroom needs upgrading. My room did not get cleaned the first night of the stay. There was no one to bring extra towels to the room. The location is poor. I had expected to room at the updated Hampton Inn located near the mall. The room was not as it appeared in the online photos. Overall I was disappointed and would be careful not to stay there again.
1. Reservation confirmed 2 double beds, when arrived told didn't have, got 1 king 2. Outside room entry
I really liked the room. It was clean and well maintained. The breakfast was small but the coffee and waffles were great. Exactly what I needed at a very reasonable rate. Was missing a few towels but one call to the front desk and that was solved. The room was nonsmoking but smelt a little like stall cigarettes. Once there for a while the smell wasn't bad.
THE YOUNG LADY WHO CHECKED ME IN WAS ONE STEP REMOVED FROM RUDE!!!! I WAS GIVEN THE INCORRECT INVOICE FOR MY STAY AND WAS NOT ISSUED REWARD POINTS EITHER!!!
Shower wasn't cleaned. Nest of hair in the drain catch. Soap residue on dish.
The staff was very friendly. The room was disgusting. There were holes in the blankets and stains on the sheets and pillow cases. The carpet was stained and dirty. I wiped what I thought was a rust stain on the toilet but was shocked when it wiped away. The small refrigerator must have leaked at some point as the cabinet had water damage and was busted with shards of wood protruding. I complained and received a five dollars discount.
Staff was friendly and helpful. Shower rod was bent and most of the clip were broken so it was difficult to keep the curtain close. The bed was made but the bed skirt was hanging out from under the end of the bed (not on properly) makes you wonder if they couldn't take the time to put it on was else did they not have time to do. Just wasn't a $120 room!
Staff was fantastic. Helped us find a laundromat because theirs was out of service. Great recommendation for dinner. Extremely clean (just reconstructed after the tornado). Comfortable beds. Maid even came running after me in the parking lot with something I'd left in the room (we'd talked to her in the hall). Nothing.
I forgot toothepaste and the front desk staff so quickly and kindly brought me up some toothpaste packets to my room. Front desk staff at checkin was awesome, and checking out as well. Super nice! bathtub filled up with water while showering...water held in tub up to my calf...didn't go down even by the time I left my room. the rooms need a bit of an update and sprucing up.