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We have visited Cape May over a dozen times over the last 25 years (we were married there in 1992), and in that time we have stayed in several oceanfront hotels there. The rooms at the Grand were clean and comfortable, the staff we encountered were friendly and helpful, and the restaurant served good quality food at fairly reasonable prices. Both the indoor and outdoor pools were kept up well, and towels weren't hard to find. At the Grand Hotel's price point, we expected a few more amenities, such as beach service (other similarly priced hotels provide chairs and umbrellas at the beach for their guests, and some even deliver food and drinks from the restaurant to the beach). I also have never stayed at a hotel with a price point over $250 with laundry facilities that were coin operated. I was also surprised that I couldn't charge my meals at the restaurant to my room, which was mildly inconvenient. Overall, we enjoyed our stay at the Grand, but we feel that it could have been a better value for the money.
Excellent Location, restaurant was great, room was clean. Parking was difficult even with their parking permit.
Room was not cleaned.
Nice room, clean, comfortable bed, great shower. Quaint building, romantic for couples, really nice dining and bar room. Everything was fine except for... 1. How long it took to get me checked into my room because the girl at the front desk baby-talked each of the two individual guests in front of me, one at a time, rather than take the expedient course by showing everyone all at once the little details all guests needed to know. We were all standing right there, so it seemed to me that wasting other people's time like that was unnecessary and could have been handled better. 2. They stuck me up on the 3rd floor for no apparent reason, and I say that because it's off-season in Cape May right now so there were very few guests and I'm quite certain plenty of available rooms on the first and second floors. There's also no elevator. This was a work trip, I had just worked a 12+ hour day, and other than my suitcase which the concierge was nice enough to drag up there for me, I still had two laptops and other things and therefore had to make two trips up three flights of stairs. I really didn't like that, at all. In my opinion, any hotel with multiple floors should have an elevator. Making guests walk up several flights of steps just to get to their rooms is unacceptable. 3. The breakfast options on the card they give you, are limited. Also the times at which they will deliver it. If I recall correctly, the earliest they will deliver breakfast to your room, or you can even get it, is 7:30am. If you're on a work trip like I was, and you don't have time to be waiting around until that late in the morning, then if you stay at this hotel you'll likely wind up checking out and going out for breakfast on your way to the office instead.