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Location. Lots of towels. Damp carpet in room. No bathroom vent fan. Too much chlorine in indoor pool. Loud hallway echoes from the glass. Uncomfortable bed and pillows. Just seemed overall dirty and dated. Oh, no coffee or tea too.
We have visited Cape May over a dozen times over the last 25 years (we were married there in 1992), and in that time we have stayed in several oceanfront hotels there. The rooms at the Grand were clean and comfortable, the staff we encountered were friendly and helpful, and the restaurant served good quality food at fairly reasonable prices. Both the indoor and outdoor pools were kept up well, and towels weren't hard to find. At the Grand Hotel's price point, we expected a few more amenities, such as beach service (other similarly priced hotels provide chairs and umbrellas at the beach for their guests, and some even deliver food and drinks from the restaurant to the beach). I also have never stayed at a hotel with a price point over $250 with laundry facilities that were coin operated. I was also surprised that I couldn't charge my meals at the restaurant to my room, which was mildly inconvenient. Overall, we enjoyed our stay at the Grand, but we feel that it could have been a better value for the money.
It was fine for our needs. Nothing bad. Nothing exceptional. They upgraded us and our room had an awesome view Prices seed a little high. We went to check out a wedding venue. Lovely view but our guests would have to pay for a 3 night minimum at very high prices. We would not ask them to do that