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Racially discriminated against and racial profiling took place at the Aloft tonight I stay there very poor customer service skills people not wearing uniforms are badges so that you know who they are just a very poor and horrible experience all together
Easy access to Philly, Modern well-designed, friendly staff Stains on room carpet, bedspread, missing iron, blown light bulbs in desk lamp and bed lamp
I like to get a printed receipt fornmy expenses. Please resend my receipt I didn't get an email
I like the staff. They are very courteous and friendly. For the price, the room wasn't as clean as during my last visit (the bathroom, bedding and towels were fine but the rug and chair in the room had stains). Some lights in the room didn't work. There are cheaper hotels in the area that are cleaner.
Great location, friendly staff, good live entertainment. Pool stays open later than other hotels Pool very small, Lots of young children unsupervised in pool area/fitness center. Very hectic in pool. No staff member present to enforce pool rules. Rooms had no microwave, food/snack items were pricy in comparable to other local hotels. Breakfast was not complimentary. Not really worth paying the price with no incentives to be there. Expensive for nothing.
Heated pool ; good bar; excellent location; friendly staff; trendy
Price compared to others in area Unique room layout - not designed like all others Bed comfort was 6/10 Other Aloft hotels I have stayed in had nicer showers with 2 outlets etc. expected the same but didn't have it.
staff was friendly and helpful Beds were comfortable excellent value could open windows coffee maker in room didn't work
The location is great as we travel south. The fact it accommodates us and our dogs is a big plus. The rooms are big and nicely appointed. The breakfast is very good.
Absolutely pleased in every way. Staff very pleasant. Room clean and modern.
42 in TV flat screen -great for watching sports and playing video games -bring your own play- system. Comfortable queen size bed. Sitting area-perfect for entertaining friends. Snack / coffee bar appeared to be finished but not in operation. Used the compter /printer downstairs in nook near lobby area at no charge. Overall, a good comfortable to stay. One resturant within walking distance.
it is the best hotel in mount laurel that i have stayed at. will stay there on my next visit.
Not uch offered on what they call breakfast. You are lead to believe that they have a hot breakfast. It is not FREE, you will be billed for it. Nice rooms and updated though. Cut back services since they updated.
The hotel is located in a quiet group of other small hotels and small businesses. The roads around the hotel had little traffic so that running was possible. The major road Rt 73 required the use of a jug-head for turn-around or one could drive through the small roads to Attium Road which allowed left turns. Located near restaurants: On the Border and Sage Diner. The room and nearby guests were quiet. The internet access was good. I would stay again because it was a good value for the money.
Great place. Located in a great area with lots of other things to do. Staff was helpful and the rooms were kept clean!
I was visiting cousins in Philly and the Jersey suburbs and this place was very convenient. There are many hotels in the area but I wanted to avoid the 'over used' names since it is at a very busy crossroad area of America. This Hyatt Place was about the same size as most roadhouses, but it's a class apart. The room was more like a suite, very modern and nicely laid-out and furnished. It had a wet-bar area and generous work desk plus a giant screen TV with a wrap-around sofa viewing area. Big comfy king bed with extra pillows. Classy breakfast and goodies included. Very friendly and attentive staff. I would go back in a heartbeat.
WOW! This hotel was so clean and the staff was friendly. The room was very large and had all the amenities you could need. The only trouble we had was keeping the temperature in the room comfortable. We would definitely return to this hotel!
Stayed here for a weekend visit to Philly with a GOOD BUY deal. Great place. Clean spacious room. Upscale room decor. 24 hour bar and food (limited) in lobby. Nice breakfast, although ends early for a Sunday (10am). Easy access to Philly. Right off NJ Turnpike (a little hard to find at night - in a corporate business park.). Chilli's a walk. Other restaurants in area.
Convenient location and great staff Expensive with no perks. Breakfast and dinner were very expensive for so-so food. Beds were ok, pillows were awful.
The room was large enough for my husband, myself and my teenage boys. The staff was very nice and willing to make us feel welcome, supplying those "left at home' items. The room was clean and the beds were comfortable. Check in and check out was a breeze. I just wish breakfast was not so expensive. I did not like the pillows, they were very uncomfortable.
if.you're on your way to somewhere else and have small children, you can't really go wrong. its a solid stop over. Hotel staff were great. cleanliness needs to be upgraded. the "water park " was great but not for thr price charged ($20 per person).
Unfriendly staff that couldn't be bothered, broken fixtures in the bathroom, room door had large air gaps letting in hallway noise