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Der Whirlpool war geschlossen ... das Personal pochte um 8 Uhr am nächsten Morgen an die Tür zum Auschecken ... non Stop ... Check out ist 12 mittags... nie wieder!
Das Bett war komfortabel Es gab kein heißes Wasser in der Dusche.
Das Personal war großartig! Sauber! viele Restaurants ... die Zimmer waren schön. auf dem neuesten Stand. Die Preise waren toll Kein Kühlschrank im Zimmer. Der Pool schließt um neun. Und man kann seine eigenen Getränke nicht mit in den Poolbereich bringen.
Ausgezeichnetes Personal Komfortables Zimmer Tolle Aussicht Super Pool & Cabana Fantastisch Klimaanlage Keine In-Room Minikühlschrank
Small rooms. Took an hour and a half to get the mini bar unlocked. The room was about a mile away from the lobby. Under construction, which wasn't advertised. Everything closes early. The price is not worth the stay.
Not alot.The only thing I enjoyed was the pool. The room was ok, liked the large bathtub. The service was horrible, the food at the restaurant was cold once we got it and overpriced. We tried to order room service and they were out of things we wanted, again overpriced! We had to pay $25 for an hour of tennis after paying over $200 a night to stay there. We were isolated with no car and forced to eat there. A shuttle to the airport cost $50. I would not recommend this place to anyone. P.S. this is the only negative review I have ever written.
We stayed for our 10th anniversary. The architecture was super cool. We loved the building. We love the history and all of the historical pictures inside the lobby. Breakfast outside was delicious. They are in a perfect location to walk to almost anything you need. The pool area could use a facelift, but I'm not sure how they would fit that in with the historic nature of the whole property. It was still nice enough for swimming.
Food was good in the Resturaunt Way too noisey and we had to wait an hour for our room to be ready.
In addition to the usual taxes, we were charged a hotel 'resort' fee that was explained as for water and 'free parking'-when there is a charge for parking, it is no longer 'free'.
The beds and pillows were horrible. I got charged for room service on my bill and im having a hard time of getting a hold of accounting to resolve it.
Criown Sam Marcos is beautiful and well kept. The front desk staff couldn't have been more helpful. Beds were a little hard. In the restaurant AJs, the food was ok but the wait staff was terrible.
Our server at the pool, Shannon, was the only thing we liked. People at pool allowed to bring their own coolers full of beer to the pool. Caused it to have a very trashy feel!
Room was nice and clean! Only one vending machine on bottom floor that didn't work half the time,wish roomservice was open later!
We went for the water park & got more than we expected for the holiday with extended hours & activities for the children. For an additional amount we could check out later & enjoy the park more. Staff were very courteous. No microwave
This isn't a very romantic resort. Too many places for families and not enough places for romance DO NOT LIKE THE EXTRA CHARGE AT THE DESK OF $49 FOR WHATEVER. I WAS CHARGED AN ADDITIONAL $110 WHICH $55 IS REIMBRUSED AFTER SO MUCH TIME. CHARGE WHAT YOU WILL AND LEAVE IT AT THAT. WE COME FOR THE SLIDES & LAZY RIVER LIKE EVERYONE ELSE. BUSINESS MAYBE DIFFERENT.
Staff.Staff and Staff is the resorts strength... Luz was great; fast and friendly. She got us checked in and on our way quickly with limited swim time available......that was important. Dan escorted us to our room and set us up quick and easy. Room service was awesome Resort fee seems over the top considering daily rate being charged
We really enjoyed the Oasis Water Park they had different events going on which made it super fun for the kids. The room was clean, great location close to shops restaurants and more. Plenty of things to do at resort.
Comfortable suites with good beds; lush vegetation; wonderful little swimming pool right across from our suite; restaurant patio dining; a great water park for kids; good gift shop. Furniture somewhat dated; very small bathroom; stained carpet in living room (except for that, the suite was very clean).
How busy the pool area is with kids. I am not sure how they can help adults that are not traveling with kids but I'm sure they would be annoyed with the level of kid noise. I think the parents allow the kids too much freedom with little parent supervision even late at night. I feel they should have curfews for the kids. If you are seated over the bridge you must bring your shoes to the lazy river or your feet will be burned. I feel they should have more entrances to the lazy river to much congestion in one area
The water park is so fun ! There are so many fun things to do there the water slides are awesome! The beds are super comfy too!! There's a resort fee that should just be included in the price but it's for a good reason and the room service is a bit high .
rooms and Oasis waterpark menu choices for romm service a little limited
Enjoyed the peaceful atmosphere... we celebrated our first year anniversary here and the staff was very courteous that we had an upgrade on our room and a bottle of wine given to us for free at your arrival! Excellent location! Restaurant had good quality food just a little overpriced.
We loved our comfortable room. We loved the waterpark. We loved being able to check in a little early. We didn't love not being able to bring a few snacks into the waterpark. They make sure you have to buy them there.
Grounds Family water park Requested newspaper three times - never received - front desk and "grand service" said that paper would be delivered as it was part of " resort fee" which I was required to pay Asked for creamers for coffee in room never delivered TV says you can check out via tv but cannot - line was half hour long Facility is nice but dated and worn Service in bar was understaffed, "free" appetizer (with two drink minimum) never arrived Mandatory $45.00 plus tax resort fee seems excessive considering poor service