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Fast check-in, courteous staff, great location.
Parking was a little strange, located in Riverview Park the parking is shared by park users. Also if you don't want your car watered don't park by the grass areas.
The location was perfect for us. Close to the ball park and easy access to 2 major highways.
Overall it was in a great area and really nice. Room was a long walk to get to for us.
location, ease of getting around, close to freeway and shopping, beautiful lobby, wonderful pools the hotel is only about a year old and the carpet in my room was unravelling, and stained. The pools could have been cleaned better, tiles needed scrubbing. Because I was there in the off season, June 8, pool ran out of towels, limited staff in bar.
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We booked a King Jr Suite and it was beautiful. Large rooms and very clean. Staff was very quick at getting or fixing whatever was needed or wrong. Beautiful location. Housekeeping wasn't the best. They didn't wipe down counters, refill coffee bar, leave water or vacuum. They did make the bed and leave clean towels. We had to call housekeeping 3 different times to come back. Bathroom needs more light, very dim.
This guest did not leave comments about this hotel.
It was close to eateries and shopping centers and the room was roomy. Nice walk in shower with great water pressure. Close to freeways. The staff had welcoming attitudes but it seemed like they needed training. The carpet in our room was stained.
Friendly bartender at the pool! Several hotel staff members were not friendly at all.
This guest did not leave comments about this hotel.
Brand new. Pool is aewsome! Gym was very good. The sports bar and staff were great! For a Sheraton, the hotel needs to 'tighten' up their game. No pools towels available twice. Coffee stains on the tile left for 3 days. Just seems petty, but real close to be top notch!
We went for the water park & got more than we expected for the holiday with extended hours & activities for the children. For an additional amount we could check out later & enjoy the park more. Staff were very courteous. No microwave
rooms and Oasis waterpark menu choices for romm service a little limited
Comfortable suites with good beds; lush vegetation; wonderful little swimming pool right across from our suite; restaurant patio dining; a great water park for kids; good gift shop. Furniture somewhat dated; very small bathroom; stained carpet in living room (except for that, the suite was very clean).
We loved our comfortable room. We loved the waterpark. We loved being able to check in a little early. We didn't love not being able to bring a few snacks into the waterpark. They make sure you have to buy them there.
How busy the pool area is with kids. I am not sure how they can help adults that are not traveling with kids but I'm sure they would be annoyed with the level of kid noise. I think the parents allow the kids too much freedom with little parent supervision even late at night. I feel they should have curfews for the kids. If you are seated over the bridge you must bring your shoes to the lazy river or your feet will be burned. I feel they should have more entrances to the lazy river to much congestion in one area
Enjoyed the peaceful atmosphere... we celebrated our first year anniversary here and the staff was very courteous that we had an upgrade on our room and a bottle of wine given to us for free at your arrival! Excellent location! Restaurant had good quality food just a little overpriced.
The water park is so fun ! There are so many fun things to do there the water slides are awesome! The beds are super comfy too!! There's a resort fee that should just be included in the price but it's for a good reason and the room service is a bit high .
We really enjoyed the Oasis Water Park they had different events going on which made it super fun for the kids. The room was clean, great location close to shops restaurants and more. Plenty of things to do at resort.
Grounds Family water park Requested newspaper three times - never received - front desk and "grand service" said that paper would be delivered as it was part of " resort fee" which I was required to pay Asked for creamers for coffee in room never delivered TV says you can check out via tv but cannot - line was half hour long Facility is nice but dated and worn Service in bar was understaffed, "free" appetizer (with two drink minimum) never arrived Mandatory $45.00 plus tax resort fee seems excessive considering poor service
Beautiful balcony view and clean room. No ice machine on every floor.
This isn't a very romantic resort. Too many places for families and not enough places for romance DO NOT LIKE THE EXTRA CHARGE AT THE DESK OF $49 FOR WHATEVER. I WAS CHARGED AN ADDITIONAL $110 WHICH $55 IS REIMBRUSED AFTER SO MUCH TIME. CHARGE WHAT YOU WILL AND LEAVE IT AT THAT. WE COME FOR THE SLIDES & LAZY RIVER LIKE EVERYONE ELSE. BUSINESS MAYBE DIFFERENT.
I can't remember being more impressed with a hotel compared to this one! My room was HUGE, clean and nicely furnished with a great little fridge/freezer, microwave and the rest of the standard items. In addition to free continental breakfast, they provide a free dinner every night with free tap or bottled beer and wine!!! The pool faces west so you get sun all the way till sunset. The staff was amazingly friendly...a guy got wasted drunk and threw up in the pool so they asked him to leave the pool, and of course he was quite argumentative, but the manager that was escorting him did an incredible job of calming him down and even carried all his stuff (two coolers and more) for him as he walked him back to his room. The front desk was remarkably friendly, and when my flight landed at the nearby airport (Phoenix-Mesa Gateway), I called them to ask for a shuttle pick up, and before I even hung up the phone the driver was pulling up at the curb. Even the housekeepers were awesome and friendly. It's located kitty-corner from a Circle K that is pretty large with a great selection and a Red Box, and within a mile there's shopping of all sorts including a Target, Fry's, Walmart and plenty of restaurants, all of which are reachable by bus, and there's a bus stop right in front of the hotel. Holy WOW I was BEYOND satisfied with this place!!! It would be nice if there was a wider pool deck so that there could be more space between the pool and the fence for lawn chairs so that you could still walk around them, but I made due just fine :)
We went to the hotel while our house is being repaired for mold issues. The Kayak website advertised this hotel as clean but that was not true. The first room we got (108) smelled like smoke from cigarettes and the bathroom smelled like pee. We asked for a different room and they gave us 109. The pillows smelled like human sweat and when we were ready to go to bed we noticed small black particles in the sheets. I felt what I can describe as a bug bite and a red rash developed. We (my two kids and my 8-month pregnant wife) packed as fast as we could and we got out of there.
The room was great! Very clean and comfortable. Nice location. The breakfast was suppose to run until 10am but on one of my mornings the staff was cleaning by 930am.
Great layout of rooms, modern and clean rooms, great location, and excellent business services... Breakfast service not quite as good as other Hyatt Place....coffee was not good.
The hotel is modern and new, and the staff is very friendly. There are also some shops and restaurants nearby.
The hotel was great, and spacious. there is a convenience of a few shopping plazas nearby, but no sounds, it was quiet and enjoyable. I loved it!
The room was very clean and beautifully designed. I loved the flat screen TV and fold out couch. Also, the wireless internet was easy to use and the continental breakfast was simple and tasteful.
Nothing The beds are uncomfortable, no locks on restroom, no clean towels by the pool, TV channel were minimal, didn't have extra pillows when asked, bed sheets were stained, elevator was too slow and towels had a bad odor.
Nothing Upon our arrival and check in, we were assigned a room on the fifth floor. Having brought a number of items for family members, we needed to unload our vehicle as the Motel is located in a high crime area; full of abandoned buildings which previously housed Night Clubs, Pubs, Movie Theaters, Restaurants, and Strip Malls. I went in search of a luggage cart to speed and easy the task. Not finding any in the area of the elevator, I returned to the lobby and asked the front desk attendant where they stored them. I was informed they could be anywhere in the Hotel. After searching seven floors, I finally found one outside in the parking area. It was the one, and only one for the entire Hotel. Next problem we encountered was when I flushed the stool in the bathroom and water sprayed out from between where the tank sets on the bowl. I notified the front desk of the problem, and following repeated notifications to the front desk of the leak, it was repaired on the fourth day of our stay. During our stay, the fire alarm went off three times resulting in our evacuating the Hotel down five flights. The Hotel was undergoing major repairs due to the roof leaking and major water damage to dry wall in many areas of the Hotel. The quality of the Continental Breakfast was very poor and second rate. We went out for breakfast after the first morning.
Friendly, well maintained, pet friendly. Liked everything.
We stayed in this hotel for 5 nights. It was our worst hotel experience ever. On the 3rd night, around midnight, the fire alarms in the entire hotel went off. The entire hotel was evacuated, seemingly because someone had burned popcorn. On our 4th night, we noticed the sink was filling with water and black sludge while the faucet was NOT on. We alerted hotel management, they did not have someone to fix it until morning and did not have a king size bed to move us to. By the morning, the entire bathroom floor was flooded. Somehow that morning at 7am, they "located" another king size room to move us to. Once we arrived in the second room, we noticed that the flushing mechanism for the toilet was completely busted. We alerted management again and expressed our extreme displeasure. Their response to us, " Well it's a hotel. Things break." The hotel is 15 years old. Terrible, terrible stay, Upon speaking with the management upon leaving, they offered to comp 1 night and that's it. Lovely, NOT.
Nothing to like here. The staff was not helpful. The facilities were run down. They were charging way too much for what it is!! Do not be fooled!!!