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The grounds of Amara are beautiful. Red rocks serve as a backdrop to the pool/hot tub and common area. I liked that it was a small hotel and not too crowded. They have a wine hour every evening which was fun (but the trade off is no breakfast in the morning). The rooms were clean and beds were comfortable. The young guy with glasses at the front desk made a big deal of announcing we booked our room through a "third party" on arrival (through Kayak's Getaroom). Not sure exactly why he made such a big deal of that fact, but let it go. When we got to our room we saw that it had two double beds instead of a king size bed like we had reserved. I went back to the young guy at the front desk to ask for the correct room and he said it wasn't the hotels fault and that I would need to take it up with Getaroom (once again making a bid deal of booking through a 3rd party). His customer service skills were very weak and he would benefit from additional training on making guests feel welcome and comforting. FYI: The hotel allows pets and we heard dogs barking in the morning. Didn't bother us too much since we were early risers due to jet lag, but if you're looking to sleep in you may want to find another location or specify you want to be far from rooms with pets.
The location is great, especially being able to walk to Elote for dinner. Beds were very uncomfortable, and although I applaud the management for wanting to have eco-friendly rooms, it wasn't worth rough towels, crummy toiletries, and toilet paper that seemed as if it had been beamed in from Soviet-era Russia.
First of all, Andy from the front desk was super accommodating, friendly, professional, and knowledgeable. She did a wonderful job making us feel welcome and helped us get the most out of our stay. The hotel provides awesome cruisers which I now know (after many years of visiting by car and foot) is the best way to get around the uptown/oak creek area of Sedona. The bed was super comfortable and the only thing that made me get up out of bed was the idea of the bike ride! The restaurant on the property had excellent margaritas, corn hole game, and the hotel property has a cozy fire pit and ample seating. They even offered late checkout which was wonderful! I will return! It's a little strange some of the balconies are shared but I will ask for a room without a shared balcony next time. Also the table had some dried coffee on it and there was a bunch of construction, the hot tub was not working but I didn't know there was another hot tub on the other side of the property :/
The location, staff, room were top notch. Everyone had an attitude of caring that the guests had a great experience. We paid extra for a premium room, but had a view of the roof top air conditioning and heating units. Guests of the rooftop observation area next to these units, in turn, had a view of our room. No view of any red rocks from our room. Also, there are no icemakers and you have to go to the restaurant when it is open for ice. May be uncomfortable if you find yourself underdressed to go to the restaurant.
When we checked in the staff was courteous and friendly, they accommodated us to a better room just by asking! Also, getting free appetizers during our stay was a plus! I wish I would have known about the expansion project going on but it didn't really affect our stay. I'd like to go back and see the finished section.
Staff, amenities , and little things like bottles water
The view from the third floor rooms were great for the Red Rock. It was a solid 3 star hotel, but fading. Dingy and hesitant to provide service. Rooms were not cleaned unless you forced a request, bar staff was unskilled, and the Spa services (massage good, meditation weak). Towels and robes looked over worn, and service was slow. Seems like it needs an update and new management.
We went to Red's two times and once a friend in the group was told there was a 5 drink minimum and he was cut off. He wasn't even driving and he was still told this. We went to get coffee the morning we checked out which was about 10:50am. We got coffee and sat down and a lady named Rose came over and took away the coffee. We asked why she was taking it down (because it was 10 til 11 and we were told there was coffee until 11). She rudely said "Well, its been here since 7am". We got up and walked out. I'm sure they were upset because we weren't eating breakfast there we were just getting coffee that was part of the $22 per day resort fee. If the staff at Red's is going to get upset when customers get the coffee and nothing else, you should move the coffee into the lobby. Not impressed and we wont be going back.
Location Spa Services Beautiful room
Foam pillows Pool and hot tub were way over clorinated.
I was not happy with the pillows. They were small and not comfortable. The TV made a crackly noise and almost every channel.
The views, hot tub, pool, exercise room, guestvroom with fire pits and outdoor space
Location Old property that needs a lot of work.
Gorgeous view from our terrace. Great staff. No elevator, the pillows.