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Size of room. Fireplace. Whirlpool. View from patio doors. Proximity to hiking trails. First morning I woke, I was freezing because there was no heat on.
Front desk very welcoming and informative about the resort and Sedona area. Nice restaurant and bar.
Quiet and exclusive
Staff was very nice and helpful. Views were great, but they're hard to mess up in Sedona. Very thin walls, could hear all 3 families on all sides of me talk, shower, etc of things you don't want to hear. No outlets near the beds. It wasn't a bad stay, but I wouldn't have wanted to stay for more than one night.
we loved the atmosphere of the hotel. we came in a bit of an off season I think, but it was just close enough to town to make everything easy. Loved the new fire pit. overall great hospitality and very comfortable accomodations. Our room was huge and loved the fireplace! the golf course looked kind of run down, but we weren't interested in golfing so it didn't bother us!
The restaurant and bar staff were very friendly. The food was great and had the best spinach artichoke dip I've ever had. Everything is made from scratch. The room was very spacious and the beds were pretty comfortable. The bathroom needs updating. Cabinets and showers were outdated.
Great tennis facilities. Fun and beautiful golf. Excellent front desk staff. Large rooms Restaurant staff poor. Very slow service all 3 meals. No walking distance options for dining
I liked the fact that I was in Sedona. I didn't like the loud people partying all night. I didn't like that I was given 2 irons to iron my clothes for my wedding and they both were broken. The air was not working well at all- the room was very very warm all night.
I was not happy with the pillows. They were small and not comfortable. The TV made a crackly noise and almost every channel.
Location Old property that needs a lot of work.
The views, hot tub, pool, exercise room, guestvroom with fire pits and outdoor space
Gorgeous view from our terrace. Great staff. No elevator, the pillows.
Foam pillows Pool and hot tub were way over clorinated.
We went to Red's two times and once a friend in the group was told there was a 5 drink minimum and he was cut off. He wasn't even driving and he was still told this. We went to get coffee the morning we checked out which was about 10:50am. We got coffee and sat down and a lady named Rose came over and took away the coffee. We asked why she was taking it down (because it was 10 til 11 and we were told there was coffee until 11). She rudely said "Well, its been here since 7am". We got up and walked out. I'm sure they were upset because we weren't eating breakfast there we were just getting coffee that was part of the $22 per day resort fee. If the staff at Red's is going to get upset when customers get the coffee and nothing else, you should move the coffee into the lobby. Not impressed and we wont be going back.
The location, staff, room were top notch. Everyone had an attitude of caring that the guests had a great experience. We paid extra for a premium room, but had a view of the roof top air conditioning and heating units. Guests of the rooftop observation area next to these units, in turn, had a view of our room. No view of any red rocks from our room. Also, there are no icemakers and you have to go to the restaurant when it is open for ice. May be uncomfortable if you find yourself underdressed to go to the restaurant.
The view from the third floor rooms were great for the Red Rock. It was a solid 3 star hotel, but fading. Dingy and hesitant to provide service. Rooms were not cleaned unless you forced a request, bar staff was unskilled, and the Spa services (massage good, meditation weak). Towels and robes looked over worn, and service was slow. Seems like it needs an update and new management.
When we checked in the staff was courteous and friendly, they accommodated us to a better room just by asking! Also, getting free appetizers during our stay was a plus! I wish I would have known about the expansion project going on but it didn't really affect our stay. I'd like to go back and see the finished section.
Location Spa Services Beautiful room
Staff, amenities , and little things like bottles water
Of course the view was fantastic from both the back window and the porch. Locaston is everything.It was very clean and spacious, and felt like I was in my own home. I reserved on-line, and was not given the hotel number, but someone else's number. I had tried calling the number to no avail 4 or 5 times..just wanted to make sure someone would be there since we were arriving late.