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Parking service and the guy at check in were very good Shower did not work it was only hot water there was something wrong with it's faucet and the girl at check out just said she would let engineering know and that's all, you spent more than $400 on the hotel and not being able to shower?
The grounds of Amara are beautiful. Red rocks serve as a backdrop to the pool/hot tub and common area. I liked that it was a small hotel and not too crowded. They have a wine hour every evening which was fun (but the trade off is no breakfast in the morning). The rooms were clean and beds were comfortable. The young guy with glasses at the front desk made a big deal of announcing we booked our room through a "third party" on arrival (through Kayak's Getaroom). Not sure exactly why he made such a big deal of that fact, but let it go. When we got to our room we saw that it had two double beds instead of a king size bed like we had reserved. I went back to the young guy at the front desk to ask for the correct room and he said it wasn't the hotels fault and that I would need to take it up with Getaroom (once again making a bid deal of booking through a 3rd party). His customer service skills were very weak and he would benefit from additional training on making guests feel welcome and comforting. FYI: The hotel allows pets and we heard dogs barking in the morning. Didn't bother us too much since we were early risers due to jet lag, but if you're looking to sleep in you may want to find another location or specify you want to be far from rooms with pets.
We loved the location. Walking distance from all of the unique shops and restaurants in Uptown Sedona, but also very quiet and relaxed in a beautiful setting beside the creek. The service was amazing! We also loved the fact that the valet service is included and there is a complimentary shuttle service to anyplace within 1 mile away. The price may be a bit high.
Das Zimmer war komfortabel, die Dusche und das Bad waren sauber, das Zimmer war sehr sauber. Nichts Besonderes, aber wir brauchten nur einen Platz zum übernachten. Tolle Lage, leicht von der Straße zu sehen. Ich würde wieder dort übernachten.
Für den Preis war es schön. Sehr sauber und das Hotel befindet sich mitten in der Stadt. Kleines Badezimmer
The location, staff, room were top notch. Everyone had an attitude of caring that the guests had a great experience. We paid extra for a premium room, but had a view of the roof top air conditioning and heating units. Guests of the rooftop observation area next to these units, in turn, had a view of our room. No view of any red rocks from our room. Also, there are no icemakers and you have to go to the restaurant when it is open for ice. May be uncomfortable if you find yourself underdressed to go to the restaurant.
When we checked in the staff was courteous and friendly, they accommodated us to a better room just by asking! Also, getting free appetizers during our stay was a plus! I wish I would have known about the expansion project going on but it didn't really affect our stay. I'd like to go back and see the finished section.
We went to Red's two times and once a friend in the group was told there was a 5 drink minimum and he was cut off. He wasn't even driving and he was still told this. We went to get coffee the morning we checked out which was about 10:50am. We got coffee and sat down and a lady named Rose came over and took away the coffee. We asked why she was taking it down (because it was 10 til 11 and we were told there was coffee until 11). She rudely said "Well, its been here since 7am". We got up and walked out. I'm sure they were upset because we weren't eating breakfast there we were just getting coffee that was part of the $22 per day resort fee. If the staff at Red's is going to get upset when customers get the coffee and nothing else, you should move the coffee into the lobby. Not impressed and we wont be going back.