The room was nice-- modern and spacious. We stayed on a Saturday night. As we entered the lobby, it was absolutely chaotic. There were children running around, people were loud and boisterous and the area wasn't clean. Also the elevator is quite small and needed cleaning. We got to our room, and there were several parties going on across from us, next to us and on the floor above us. It was extremely noisy and we couldn't sleep. I called the front desk and complained. They said they would send someone up right away, but the noise continued. I would not stay here again for this reason.
Free coffee always Friendly staff 1. Musty bathroom smell 2. Rowdy wedding party staying there that trashed the elevator and hallways and would run by knocking on doors at all hours
The value and location The bed and pillows were uncomfortable
They were very accommodating, had a little market with snacks, and always had hot cocoa, tea, and coffee available no matter the time of day. The complimentary breakfast wasn't too bad either. One of the staff, Hassam I believe, wasn't very good at explaining how the deposit worked. It was a little frustrating. Aside from that, nothing really negative to say.
no hot water for shower on sunday morning
Everything was great help was polite The quite ano comfort Kids loved pool
Breakfast was amazing! The issue we had was fixed immediately. The keyless doors were great, not having to stick the key info the for was a great benefit to us with young children. Check in wasn't until 3
Room wasn't ready on time. Someone's else's dirty washcloth was on tub. I was billed for grill food and was never at grill. I told staff in the morning but still watching to make sure I get the credit for the restaurant charges!!
The room was spacious and clean. It was quiet at least when construction was not happening. 15 minutes from downtown Detroit and close to other cities but not really "in" Detroit. Some state police were staying there so I parked next to their patrol cars just in case. A noon checkout time was also very flexible. Details details... There was construction on every floor instead of one floor at a time so you couldn't get away from the noise. They didn't start until about 11am which is considerate however we got in at about 3am so it was not the wake up call I was looking for. The TV remote only worked sporadically. Again, not the end of the world but another frustration. We had an issue with our key card and the response was "do you want a cookie?" Not in a rude way by any means but really? The bathroom door had to be shoved closed and the vending machine was completely empty. We also purchased a Starbucks bottled drink from the gift shop that had been expired for two months. Those don't keep well. And for the love of God please take the "Detroit girlz" shirt out of the gift shop window. It's a double tree, not a dollar tree.
Great warm cookies. Comfortable beds. Excellent A/C. Nice work out facility & pool. Too many pubic hairs in the tub. Makes one a bit leery for taking a bath.
Staff when i checked in was great. Offered me a cookie, chips, and water. Very service oriented. There was some hair in the bathtub when i arrived to my room.
I liked the getaway vibe of the hotel, it was just what I needed. It seemed like a slow night so thankfully it was quiet with the occasional slam of a door in the hallway. The warm cookie is always a plus Going out in the evening was a blast but it seemed like the staff disappeared after 9pm. It seemed like a ghost town and a bit unsafe.
The staff were really helpful, and did what was necessary to make our stay comfortable. There are a couple of food places in the plaza that the hotel is in, which makes life easier. Overall, it was a great stay and would stay there again.
This hotel is clean and has a great location. You're 20 minutes from downtown and the airport. You're outside of the congestion of the city, but close enough tof get to all that's great about Detroit! I had to call the front desk to have my room cleaned one day. Housekeeping came at 9 in the morning, and when we we said we didn't need anything at that time, they never came back to clean our room while we were out. They came after 7 PM after we called the front desk to complain.
It's a worst hotel, staff are rude, they are not responsible for the disturbance happening in midnight,I didn't slept all the nightime. Even complained about it in the midnight they are just telling me sorry and leaving it. What kind of nature do they ha
Clean Hotel Granola Bar and a cup of coffee is called breakfast. Hotel staff was rude. 1st and last visit to this hotel.
I have stayed at this hotel in the past, and have had a really good experience. However, on this last stay, it was absolutely awful. I woke up at 1 am itching, turned on the lights and saw a bedbug in my bed. I killed it and took a pic and called the Front desk. I had to change rooms at 1 AM and was afraid to go back to sleep for fear of being eaten by a bedbug. I had six bites on my arms. I was told the management will call but they never did. I called twice, and never received a call back.
Absolutely loved everything about this hotel
Staff is great. Room smelled like baked fish. Someone else's hairs were in the shower. Pillows were painfully flat. Other tenants very noisy. I can only explain the sound from the room above me as kangaroos playing hopscotch.
The room was unlivable and we had to check out after arriving late and checked into different hotel.
location and the look from outside my prepayment was not in their system. wasted 20 mins to resolve the issue plus paying for roaming charges.... did not like the fact room cleaning is once a week or with a charge. room was too noisy especially when other guests walk on the upper floor
This guest did not leave comments about this hotel.
Having a freezer in room Sheets are old and blanket is not covered
Smells horrible,terrible customer service. Went to comfort Inn and stayed the rest of our 6 days. Took our business elsewhere! They put us in a room on the first floor with a beeping sound all night coming from a storage room. At 3AM moved us to another room. Manager had a horribble attitude and unacceptable customer service,didn't even acknowledge the issue, and rooms all smell.
And it is maintained exceptionally well. It is the best value in the area. Great launching platform for the Henry Ford Museum.
Wonderful staff. Nice large room. We only stayed for one night. Great service, would book again.
All the staff was very friendly. It was very nice lobby area. The view was ok. Loved that they had exercise equipment over looking the pool so i could workout and watch my kids swim at the same time. The pool is not located in a good spot. You have to walk through the lobby past every one to get there. It would be nice if there was a more private way to get there.
Room service, restaurant 1.5 to two hour waits. No answer if calling front desk or guest services. Lobby trash cans overflowing with garbage. Restrooms overflowing with trash and out of toilet paper and tissues. Pool water freezing and hot tub not operating. Overall unclean and zero timely service.
nothing - had wedding there 25 years ago so wanted to go there on the anniversary - very bad experience. the hotel should be shut down in current state no a/c maintence came as that the way all room are, soft and poor bed ,old creaky fixture in bathroom, rude staff and were frowned upon because we made reservation via 'third party. Shameful experience for our 25th anniversary. kayak
Overall, the hotel is fine. It would go a long way to get some updates and better service persons and management. Training is needed here. Hardly a 3 star hotel, getting by on its previous prestige. For those unaware of the prior details, it probably is a bargain and seems quite nice. Spent 40 minutes waiting to check-in. One person working desk with 20 customers in line. Second woman eventually showed up and helped. Woman who appeared to be management was present, but instead of helping with the long line of waiting guests, decided that it was more important to count the cash in the drawer than to help the tired folks waiting in a long, slow moving line. Small details like the outdated / worn carpet in the halls, stained carpet by the ice machine, peeled back covering on the elevator controls in the center of the floor...this all gets overlooked with good customer service. Poor customer service makes this stand out in my mind.
Close to attractions, friendly staff, nice place. Pool was not open during my stay.
Cleanliness, polite staff, nice building. The pool was drained and closed, there was no continental breakfast and the breakfast they did serve was very overpriced. The ice machine was broken and so was the one on the floor below.
Front desk staff, hot tub/pool, beautiful hotel Rooms need serious updating and cleaning. The restaurant staff seemed to ignore us during breakfast and catered to the people who didn't look like us. We had to ask for everything...juice, menu, etc. While it was simply offered to others.
Looks like a high end hotel. Doesn't disappoint. Nice lobby. Our room was clean and spacious. On the way to our room noticed some tears in the carpet, but it didn't reflect in our room.
Room was large and comfortable Hotel needs a refurbishment, looks old in many places.