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no hot water for shower on sunday morning
Everything was great help was polite The quite ano comfort Kids loved pool
They were very accommodating, had a little market with snacks, and always had hot cocoa, tea, and coffee available no matter the time of day. The complimentary breakfast wasn't too bad either. One of the staff, Hassam I believe, wasn't very good at explaining how the deposit worked. It was a little frustrating. Aside from that, nothing really negative to say.
Breakfast was amazing! The issue we had was fixed immediately. The keyless doors were great, not having to stick the key info the for was a great benefit to us with young children. Check in wasn't until 3
The value and location The bed and pillows were uncomfortable
The room was nice-- modern and spacious. We stayed on a Saturday night. As we entered the lobby, it was absolutely chaotic. There were children running around, people were loud and boisterous and the area wasn't clean. Also the elevator is quite small and needed cleaning. We got to our room, and there were several parties going on across from us, next to us and on the floor above us. It was extremely noisy and we couldn't sleep. I called the front desk and complained. They said they would send someone up right away, but the noise continued. I would not stay here again for this reason.
Free coffee always Friendly staff 1. Musty bathroom smell 2. Rowdy wedding party staying there that trashed the elevator and hallways and would run by knocking on doors at all hours
Staff when i checked in was great. Offered me a cookie, chips, and water. Very service oriented. There was some hair in the bathtub when i arrived to my room.
This hotel is clean and has a great location. You're 20 minutes from downtown and the airport. You're outside of the congestion of the city, but close enough tof get to all that's great about Detroit! I had to call the front desk to have my room cleaned one day. Housekeeping came at 9 in the morning, and when we we said we didn't need anything at that time, they never came back to clean our room while we were out. They came after 7 PM after we called the front desk to complain.
Great warm cookies. Comfortable beds. Excellent A/C. Nice work out facility & pool. Too many pubic hairs in the tub. Makes one a bit leery for taking a bath.
I liked the getaway vibe of the hotel, it was just what I needed. It seemed like a slow night so thankfully it was quiet with the occasional slam of a door in the hallway. The warm cookie is always a plus Going out in the evening was a blast but it seemed like the staff disappeared after 9pm. It seemed like a ghost town and a bit unsafe.
Room wasn't ready on time. Someone's else's dirty washcloth was on tub. I was billed for grill food and was never at grill. I told staff in the morning but still watching to make sure I get the credit for the restaurant charges!!
The room was spacious and clean. It was quiet at least when construction was not happening. 15 minutes from downtown Detroit and close to other cities but not really "in" Detroit. Some state police were staying there so I parked next to their patrol cars just in case. A noon checkout time was also very flexible. Details details... There was construction on every floor instead of one floor at a time so you couldn't get away from the noise. They didn't start until about 11am which is considerate however we got in at about 3am so it was not the wake up call I was looking for. The TV remote only worked sporadically. Again, not the end of the world but another frustration. We had an issue with our key card and the response was "do you want a cookie?" Not in a rude way by any means but really? The bathroom door had to be shoved closed and the vending machine was completely empty. We also purchased a Starbucks bottled drink from the gift shop that had been expired for two months. Those don't keep well. And for the love of God please take the "Detroit girlz" shirt out of the gift shop window. It's a double tree, not a dollar tree.
The staff were really helpful, and did what was necessary to make our stay comfortable. There are a couple of food places in the plaza that the hotel is in, which makes life easier. Overall, it was a great stay and would stay there again.
The entrance The bed was broken only 5 channels on the TV service sucked when you needed new linens they had to wash the old then bring it back hours later smelled horrible will never stay or recommend again
The staff were very friendly and helpful. The rooms were clean and comfortable, though a bit run-down. Free coffee in the lobby. They've got quite the claim to fame: The longest continuous hall way in Michigan! A bit run down, but a great value.
Value for $$$ Dirty, loud. People smoking weed and the smell on the hallways. Airport shuttle needs to be called, it doesnt run around the clock
Clean and quiet. Good value. Tv shows were limited. A little outdated but still presented well.
Strictly cheap and next to the airport. Light sheets on the bed only and not really comfortable. Bathroom not really clean. Mold in bathroom area.
So frightening we put furniture against the door. Keycard says to deadbolt your door and not let anyone in without checking ID. The door has clearly been knocked down time and time again, with the deadbolt hardly attached to the door anymore after being reinserted many times. The back of the parking lot looks like a scene from The Wire Projects. People loudly run through the halls in the middle of the night.
This is a basic safe clean quiet place to stay. The front desk during the day is very friendly, concerned about hospitality and full of good conversation. The hotel needs an update but then it would cost more.
Bed No outlets
This place is a nightmare, cold all night and one thin sheet for warmth, decrepit hotel and room, the worst I have ever stayed in, to top it off they don't plow the parking lot so everyone was stuck in snow the next day
They gave our room away
Zimmerservice die Gastfreundschaft des Personal
Die Betreuung der Mitarbeiter Die vorgenommene Renovierung des Hotels entspricht nicht dem oirginal Interieur. Keine Spur von der ehemaligen Einrichtung des Hotels. Es erinnert heute mehr an ein Einkaufszentrum als an ein Hotel. Das Image des Hotels ist jetzt nicht klar definiert (auch die Musik an der Bar). Es fehlt eine Stimmung und Charm des ehemaligen Cadillac Hotels.