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This hotel is clean and has a great location. You're 20 minutes from downtown and the airport. You're outside of the congestion of the city, but close enough tof get to all that's great about Detroit! I had to call the front desk to have my room cleaned one day. Housekeeping came at 9 in the morning, and when we we said we didn't need anything at that time, they never came back to clean our room while we were out. They came after 7 PM after we called the front desk to complain.
The room was spacious and clean. It was quiet at least when construction was not happening. 15 minutes from downtown Detroit and close to other cities but not really "in" Detroit. Some state police were staying there so I parked next to their patrol cars just in case. A noon checkout time was also very flexible. Details details... There was construction on every floor instead of one floor at a time so you couldn't get away from the noise. They didn't start until about 11am which is considerate however we got in at about 3am so it was not the wake up call I was looking for. The TV remote only worked sporadically. Again, not the end of the world but another frustration. We had an issue with our key card and the response was "do you want a cookie?" Not in a rude way by any means but really? The bathroom door had to be shoved closed and the vending machine was completely empty. We also purchased a Starbucks bottled drink from the gift shop that had been expired for two months. Those don't keep well. And for the love of God please take the "Detroit girlz" shirt out of the gift shop window. It's a double tree, not a dollar tree.
Room wasn't ready on time. Someone's else's dirty washcloth was on tub. I was billed for grill food and was never at grill. I told staff in the morning but still watching to make sure I get the credit for the restaurant charges!!
Beautiful property. Great staff, extremely small rooms.
Beautiful hotel, chock full of history. Staff was wonderful, restaurant, particularly breakfast was above par. Bed comfy and all of the usual J.W. Marriott amenities. Room was dated (it is a historic hotel, right?) so that made it a bit too small for two people. The bathroom was microscopic with minimal counter space. I would say that for one person, it was the right size. If they have a suite that would be better for two people. Otherwise great hotel and great staff. Also, beautifully decorated for the holidays.
Air vents were fifth. Heater would not heat above 71 degrees. Hotel did not have elevator in the cottages.
The room was a amazing. The bathroom was beautiful. Bed was comfortable. Overall it was a Pleasent stay. You could hear the people coming and going through out the night. Slamming the doors. And there were little black flies, almost like fruit flies, flying around in the bathroom and bedroom.
comfortable bed, clean, friendly staff noisy, horrible view from room directly looking at parking ramp
Great room great service Poor buffet staff. So smoky on casino floor it got hard to breathe.
Mein Zimmer war sauber, rauchfrei, ruhig und in der 22. Etage. Die Aufzüge funktionierten gut, es gab eine key security. Konnte nicht zum Casino Stockwerk ohne Key Card. Kostenloser Parkservice, Zimmerservice und Frühstück vorbestellt. Das Personal war freundlich und zuvorkommend. Ich habe meinen Aufenthalt genossen und werde wiederkommen! Zimmerservice und kostenloser Parkservice