The free full breakfast Somewhat run down could use some fixing up in pool area. The computer for the business needs did not have a working printer there for could not print my documents.
I had a wonderful stay at this hotel. It was in a safe part of Detroit. My vehicle was safe and my family felt safe. We were here for a funeral and the hotel staff was very helpful in making out stay comfortable. I picked this hotel for the indoor heated pool, the hot tub, the nice breakfast which includes fresh made waffles, eggs, and usually a cooked meat. The breakfast is nice. The pool was nice. They also have a decent small exercise room. I was disappointed that the hot tub was not working. This seems to be an ongoing problem with the Comfort Suites chain. I stayed at one in Atlanta in March and their hot tub was not working neither. Since this is one of my main reasons for booking the hotel, I will call ahead next time to make sure that the hot tub is in service. I was very disappointed that it was broke. That is usually a highlight for my family when we travel. I may have to look into other hotel chains that actually keep their hot tubs working.
The rooms are large, clean and comfortable. The only downside is noise from the hallway early in the morning.
Convience the room did not have any blankets and the front desk told me that they ran out. On saturday my room did not get cleaned and i did not get any new towles until 2am. the manager did not compensate me at all. they said they dont clean rooms on weekend.
Nothing. It was filthy and everything was broken. And it looks nothing like it does online.
Nothing the hotel was not in rental condition and a male drug addict looking employee keep coming into my room Everything nothing was up to code and lack customer service skills from front office
Nothing This was the worst stay I have had at this hotel.
Nothing It should be shut down Never experienced such a awful stay The entire stay was awful. This hotel should be shut down
The room was big Oh boy..where do I start? Nothing was as advertised online. No cofee maker, no hot breakfast, no blankets on the bed. No waste baskets in the entire room. No rolling beds or cots available. Two pillows in the entire room. (One pillow per bed) 4 towels
It was pretty dated, the hot tub was broken, ac was broken in our room and we had to wait to fix it, limited parking, altercation happened in the pool area and cops were called.
My tv kept going in an out my sheets wasn't clean I didn't have pillows
the pool. Staff does not keep their word! I was promised wyndham rewards and a free night for an inconvenience and was denied both.
Good location for us near our family. Breakfast was ok. Disturbed from sleep at 1am by rowdy people.
It had air conditioning Hotel had no garbage cans, no blankets, just sheets. They had no cooking pans, pits or utensils, didn't even have paper plates. My stay was horrible. The 1 phone that they had in the penthouse didn't even work.
Not one thing. Dirty, old and just nasty Everything. Couldn't sit on couch in room. It was stained and just gross. Carpet was ripped. Bed didn't even have a bedspread! Someone should be sued for the misleading pictures!
Hallways smelled of weed and it was always loud. The side doors never worked for easier access to our room. Breakfast was gross. Parking was inadequate. Could have easily found a better hotel for a better deal. You have failed me kayak.
I enjoyed my stay the staff was very friendly and helpful. The overall appearance was great I'll go and stay there again.
Staff went above and beyond to help. Older carpets, furnishings, poor water pressure
The loby was nice. They are obviously remodeling. Teenagers running the halls until 5am.
Staff was great It's called Hampton Inn online, but when you get there, it's Baymont Inn, which makes t difficult to find because you're looking for a different hotel name. The corridor floor to the pool is all tore up, and walking down to it in flip flops- they stick to the glue on the floor REALLY badly! I was also told I'd be emailed a receipt instead of a paper one. It's been 24 hours and I still don't have one.
Room was clean and location was also good. Availability of kitchen utensils. Some staff were passive. Also Room service is also once per week.
Staff was nice too me. This Extended Stay was a horrible experience. The room smell like a dog been in the room and that morning i found a bed bug. The manager was not onsite five in the morning but if i could i would demand my money back.
Good location. They advertise a free breakfast. A granola bar and coffee is NOT breakfast. All of the appliances were very noisy - especially the heater/AC unit.
The price no
The morning staff was really nice. The location was good and booking was easy for a last minute stay when I had no other option. The night guest services lady was very rude. She didn't give me her name. She ignored questions I asked. Just no customer service at all. The bathroom door slammed on me. The bed had stains on the mattress.
Had to make the staff bring in materials to clean room, and I cleaned the room
I got a very good room for the price paid. I got a good bargain, and I am pleased.
Clean room Staff was rude. Did not provide dishes when that was included in the room
This guest did not leave comments about this hotel.
Close to the freeway. Many food places close by. The walls are thin.. Sound wise
PEACE AND QUIET NO
The room is what I enjoyed most The customer service at this hotel, really leaves a bad taste in your mouth. They don't inform you that they have 2 different types of internets a free one which they advertise and one they charge you for until after you're charged for it.