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The customer service was wonderful. The hotel is very nice.
Overall good location and experience The mix up at check-in
Clean and comfortable. Pool area VERY crowded, didnt get to enjoy hot tub. Bad parking situation.
ease of access... cleanliness.... excellent staff--even at 2:30am!!!!!!! I actually wrote a letter to management/HR about a particularly wonderful 3rd shift employee... beautiful room, most comfy bed... valet parking:) would have enjoyed the opportunity to brew a second cup of regular coffee in my room--all but one bag were decaf. (oh--and possibly more creamer and healthier sugar options?) that's all I can think of--had a most wonderful stay.
Staff was wonderful Pool was only 3 ft deep, and had to pay for internet
Nothing Early checkout, dirty bathroom, kids outside fighting, unprofessional staff, dirty bed sheets and overall bad hotel
Nothing. They changed me $19 extra on what they were supposed to charge me and then when i got there they charged me an extra $60 for no reason. The front desk people were so rude and management was even worse. After paying all this money for a room they gave us a very horrible room! No desk chair, phones didn't work, they didn't have a sofa bed in the room. They had coffee but no coffee pots. When it was time to check out the lady took $25 of my $60 from earlier because she said there was make up on a towel. AND I DON'T WEAR MAKE UP AT ALL!! I asked to see the picture and they wouldn't show me. And all the manager said was if i want to come back he can give me half off.. I will never come back here again!
Left before checking in due to surprise cash deposit. There was a required 100 dollar cash deposit. This was not listed on the booking website and the deposit could not be recouped until 9am the next morning. The staff was loud, unprofessional and dressed like they were part of a rap music video.
The staff was trying to be friendly and as efficient as possible. The bathroom smelled like cat pee, the couch was broken and sunk in, the coffee maker did not work, and when we reported they did not bring a new one. There seemed to be an issue checking out and getting money returned. I would prob not recommend anyone stay her again. It is clear that the staff would like it to be a nicer place, however much work needs to be done.
The rooms were cleaned very well but they forgot a few items in the room They didn't have a shower curtain hung when we got there & forgot to put the coffee pot in the room
The rooms look nothing like the picture TRUST ME! I could not believe what I saw so I took pictures of the room. I wish I could upload them here so u can see the filth!!!!! Everything! The Staff would not give me a refund because I booked my stay through a 3rd party(Kayak.com). I slept with my clothes on!!!! The entrance to the rm was disgusting,Rm smelled like a combination of weed & cigarette smoke, furniture was ripped stained and dirty, the beds is damn near on the floor and the bathroom was disgusting shower curtains stained looked like dried up blood. Cobwebs on the light fixtures. Just Nasty!!!!! Shame On You for even having this hotel on your site as a place to stay!!
I Loved Our Room Worst Staff Ever Very Rude And Unprofessional
When I arrived I was asked to give a 100.00 dollar cash deposit. The "lobby was filthy. I did not have cash so I wanted to cancel my reservation. I was told by the front desk I would have to forfeit I night exspense, which I agreed. When the booking device called to cancel they refused to refund my second night. See above. Don't stay here!!
Nonthing It was terrible there was. Marijuana In the air the whole time.argueing outside the room was dirty it was terrible worse stay in my life I actually got kicked out of the hotel suppoably my friends were going in and out the door allot but still we were getting ready to go back to school security sucked terrible experience a 100 dollar cash deposit what no terrible worse ever never going back
The loby was nice. They are obviously remodeling. Teenagers running the halls until 5am.
Staff went above and beyond to help. Older carpets, furnishings, poor water pressure
Staff was great It's called Hampton Inn online, but when you get there, it's Baymont Inn, which makes t difficult to find because you're looking for a different hotel name. The corridor floor to the pool is all tore up, and walking down to it in flip flops- they stick to the glue on the floor REALLY badly! I was also told I'd be emailed a receipt instead of a paper one. It's been 24 hours and I still don't have one.
I enjoyed my stay the staff was very friendly and helpful. The overall appearance was great I'll go and stay there again.
Hallways smelled of weed and it was always loud. The side doors never worked for easier access to our room. Breakfast was gross. Parking was inadequate. Could have easily found a better hotel for a better deal. You have failed me kayak.
It was very very clean and quiet. The interior design in the rooms is very pretty and has a modern style. I was very comfortable and relaxed staying here. The staff was really nice and helpful also. I would love to stay again. I have no complaints. Maybe adding a hot tub would be nice.
This hotel was clean and comfortable! Will definitely be staying here again! There were no restaurants within walking distance of the facility...
Looked good up front No includes breakfast, very loud, a/c didn't work
Construction on roads in the area made access a pain. Not fault of hotel, however had I known it was going on I would have not used that location. Guest arriving late, after food area close and wanted something to eat but did not want to deal with traffic and road construction had bad selection of choices in there very limited hotel store. Worst than a 7/11 c-store. How about some frozen healthy choices dinners etc??
Great location and hotel employee was awesome Not at all
This guest did not leave comments about this hotel.
Staff The beds were not comfortable the room looked old. Food for breakfast was stale
This guest did not leave comments about this hotel.
Very friendly staff. Everything was good.
The room was quiet and had a good area to work in. Mixed review on the restaurant. One day the buffet and service were great, but the next day the eggs were cold and service was just OK. Also, I had put out a request for room service that never was picked up.
Location. No free breakfast. Coffee $2.00.
The staff was helpful and apologetic about the issues we were having with the room and their restaurant. The rooms and the restaurant were not well maintained. Things were broken and not very clean. Plants were not watered trash and broken glass on the floor. Bed linen had visible spots, plumming was bad lights bulbs were blown out, etc.
Room a bit cramped
Location was great, room was clean, and the staff was extremely helpful. The only thing that could have made the stay better is to have had another trash can in the room. There was only one trashcan in the bathroom.
Employees only Room smelled like Urine /No bags in ice bucket or trash cans but when housekeeping came they automatically put them in. The night stand drawer never shut next to bed. Toilet /Tub backed up while we was out for the day and had came back into water all ov
Difficulty in locating it.
I love the room! Although we were on the first floor I usually prefer to be on a higher floor but I think the overall hostel has 2-3 floors so no biggie. I was there for leisure! Breakfast was gray! Staff was very helpful and nice. We had checked in a hotel by the airport at first and had to check out because it was so dirty nd noisy. Not all cheap things are good. But overall as mentioned previously it is worth the money! NA