The place was nice. Only complaint is the elevators and bathrooms in lobby could be a little cleaner. Otherwise great staff, great place to stay. Nice location and wonderful breakfast, clean rooms. Nothing.
Comfy enough beds. Working elevators. It took forever to get our rooms ready. Early check in there is at 4p and we were placed in a different room other than our original around 530p. The AC was laughable. Water pressure was not unsurprising.
it looked like they just did a remodel, new bathrooms and a nice desk area to plug in a laptop. The location was excellent, across the street from a park on the lake and just a few minutes' drive from downtown. We went in the winter, the parking lot did not look like it was plowed at all, and they disabled the front door due to the cold, so we had to go around to the side doors. The bed felt like a springboard - every time one of us moved, the other one woke up and we both suffered sore backs during our stay. There was a terrible woman at the front desk who thought it was ok to treat guests like crap as long as she called them "honey"
The King bed was great, I also liked the desk and closet setup. The coffee bar setup in front of registration was really nice, I had a cup of hot chocolate when I got back from work, it made my night. The bathroom was a little small, the room as a whole was a little small for the king bed, so made it feel cramped, but honestly I got over that pretty quickly, nothing like stretching out on a king bed. I am not a hilton honors member, but I would have liked some sort of 'welcome gift', bottle of water and some sort of snack, namely because I prepaid my room. I didn't get a chance to scope out breakfast on Saturday, but on Sunday it was packed, I was hoping to grab a piece of fresh fruit, but there was none to be had, likely already eaten by the crowd in the breakfast area, so maybe more fresh fruits in the morning (grab and go apples/bananas/oranges).
Breakfast was reasonably good but the facilities were cramped. Rooms were WAY TOO SMALL and lacked adequate heating/cooling. For the price I would find another place as this was adequate for the needs but certainly nothing fancy.
Clean rooms, nice accommodations, continental breakfast was better than any other I have experienced, staff was wonderful, great hotel location compared to beach and what not. No mini fridge. We were having a bachelor party weekend... how wasi supposed to keep my beer cold??+
Very clean room and convienunt. the clubs were rude on more than one count. not real welcoming.
We met up with family (9 total with 3 rooms) in TC for an overtnighter and enjoyed our stay. The lobby area was plenty big for our group plus other large parties to gather together. We had stayed at this HI in August also. Our favorite place to stay while in TC. We had 2 queens this time and compared to the king we had last August this bed was not nearly as comfortable. I was telling everyone how nice their beds were before booking but was disappointed at how wobbly the frames were. I think they need a little updating. Our room also had a funny smell (like stale bodies) when we walked in so I got out my orange scented essential oils and that helped. Overall, the rooms were fine.
We stayed here while we were in Traverse City celebrating our first wedding anniversary. The staff left us some wine, a box of chocolates and a very nice hand-written card for our anniversary. The staff was very friendly and the facilities were clean. The room we stayed in was very spacious with a view of the lake. The hotel is right across the street from a nice lakeside park, which we would have enjoyed if it was warmer, and is just a couple miles from downtown.
Breakfast Lack of fridge
The Location was perfect. We didn't go to the beach but it is literally steps away. We were told that we'd have a 2PM check in time, we didn't get in our room until 2:30PM. The room was not clean; dirty wash cloth in the tub, dust on all woodwork, floors not cleaned. The TV didn't work when we got into our room and the maintenenace man said that is very normal; happens at least 15 times a day. He did fix the TV, but then when we came back at night, it wasn't working again; we didn't bother to have it 'fixed' again.
Quiet, comfortable even with sports teams staying. Staff was gracious and accommodating. Breakfast was just so- so. Staff needs to not talk about each other negatively around customers.
The hotel staff were courtious and helpful. The hotel is convenient to dowtown shopping. No.
Rooms were well furnished and clean. The pool and fitness area was great.
Very comfortable and clean. Everyone was very friendly!
The location is excellent. There is plenty of parking. You may walk to all local venues. The rooms are small and dated.
Nice place in the heart of Traverse City. Perfect Location to get around. The Hotel is well setup and has everything one needs for a perfect getaway.
It was right down town Traverse City and we could walk anywhere we liked! The other really great thing is there piano bar up at the top of the hotel over looking the bay.....BEAUTIFUL!! Our room wasn't as clean as I like. Loud noise in the morning but the last time we stayed there it was great! No problems at all!
Beautiful wood lobby furnishings, close proximity and short walk to downtown shops, pubs...
location and jacuzzi televisions are old, carpet feels grungy
Location, cleanliness, cookies and excellent continental breakfast.
Staff was friendly. Old, run down, looks remodeled from exterior but rooms are small, noisy and have that Febreeze type odor. Not a good value for the money.
helpful, friendly staff. Great breakfast & pool no rollaway beds available External hallway door did not lock, due to parts on back order Was locked out of my room several times, due to faulty door lock. Even maintenance couldn't get in with master key
Great breakfast and very friendly staff!
Very clean room, helpful & friendly staff, and great breakfast!
The staff was very friendly and accommodating. They helped us with late check in, they had a pack n' play waiting in our room upon arrival, and even made us extra bags for breakfast when we were late in the morning. There is a lot of room for a family and having an extra space for eating and a refrigerator was helpful.
Spacious room, clean, everything functioned well, staff very friendly. Nothing to complain about. Amazing value for the price they ask.
My only complaint was that the bathroom fan was so loud. I was going to request a different room, but was told the fans are all that loud. However, they offered to disconnect the fan for my stay and promptly did.. This totally solved the problem! I was quite pleased with the simple solution. Also, the breakfast buffet has improved since being bought by Country Inns & Suites.
The staff was so friendly. And the room was big and comfortable. I loved that they had hot breakfast and the hot tub was great.
Clean, affordable, great breakfast and pet friendly.
My husband and I stayed here just one night. The staff was very friendly, the room was clean, the breakfast wonderful. We could hear the door next to us in the other room creaking and the water running.
It was really nice and the jacuzzi was very relaxing. It was close to downtown, so very short drive to everything. Breakfast was fairly good with scrambled eggs and a make your own waffle stations. Staff was very quick to help clean tables and take care of empty plates. The bathroom had some pink in it, but we brought it up to the front disk and they cleaned it swiftly. We were glad that they were so quick. The only other complaint is that we're there on a hot week and the A/C couldn't keep up.
Great location and nice amenities. Great food and beverage options.
Staff was very nice and always accommodating. Also the pool and spa was open until 1:00 AM.
The facility was clean. The bar in the back was nice and the beach. The room had a refrigerator which was nice. The cable TV was better than most. Expected a bit nicer room since the cost was quite expensive. One night it was very noisy on our floor pretty much all night. It was difficult to walk to downtown even though it was close by as there were really no crosswalk or light in front of the hotel to cross the road.
Location and outdoor facilities. Whirlpool not easily accessible. Hard to get in and out of
The lobby was attractive and modern.Hotel has lovely lake views. Restaurant had good menu, typical gotcha prices and glacial service by a waitress who preferred talking to serving. Everyone ( party of 7) was happy with their food, but we did know our servers life history by meals end. Well, guess by the title of this review what was wrong. If you get room 230 you will be treated to whatever cooking smells are being vented from the kitchen right into your room! Bacon, French fries, chicken all smell good but not for hours on end! Our ONE request on Kayak was for a QUIET room and we received an email assuring us we were in a quiet section of the hotel. They did not mention that we were going to be surrounded by tournament hockey players screaming in the hall at 5:00 am and setting up slap shot nets in the hall.
The location was perfect right on the water and very close to downtown. The nightclub had a DJ and was a nice place to hang out. Everything was very nice however the view from our room was crummy which wasn't a huge deal.
Bed very comfortable. Great view from room. Club music could be heard through the floor. Could also hear people talking/ TV's in other rooms.
The mattress in our room was amazing. We'd like to know the brand. The noon check out was nice. Elevator had an odd smell and carpet in there needs updated
cleanliness, friendly staff, quiet room, comfortable bed, breakfast area kept clean and well stocked difficult to find
Quiet and clean