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Most of staff was excellent and hotel is over 100 years old and a very interesting place to stay. Heating is very poor when cold and windy and also found out they do not have air conditioning for summer months.
The staff did a great job of attending to our needs No air conditioning made the room very uncomfortable.
The restaurant was fantastic and the servers knew everything about the dishes and wines they offered. Very warm and friendly, yet professional. The front desk bent over backwards to make sure any and all our questions were answered and that we were well taken care of.
The architecture and old stuff Yes. The wedding guests were on cell phones and closing doors and drunk keeping us wake past 2 am. We had no phone in our room to call down to the desk for security. We told the revelers that "people were trying to sleep." And the young man's response was "I'm trying to get into my room."
Old time ambiance. Bed was uncomfortable. Bathroom small and dingy.
Sense of history No pool are real recreations facilities
The staff was very helpful. The facilities did not disappoint!
The Stanley is lovely: It's comfortable and the location is amzaing. The great staff and elegant ambiance, made it a pleasurable experience.
The outside is very stately. There are alot of people wandering around who are not guests. There was always something going on.
Very pleasant, older hotel with nice accommodations, including free WiFi. Appears to need a lot of little thing fixed (windows don't open right, etc). Also, no AC in rooms.
Historical perspective. I stayed during a weekend where there were two weddings. Lots of people and lots of noise. Parties going into the night. Giggling girls next door. No card in room detailing the times of the opening and closing of restaurant, bar, and the downstairs snack and coffee area. My nephew was traveling with me, he fell on mountain and twisted his ankle. I asked for a wheelchair that was provided. I asked if there was a doctor in the house. He said no. Never asked if I needed any assistance. Just walked away upon giving me the wheelchair. When placed reservation asked for a mountain view, did not get.
I loved the history and ambience at The Stanley Hotel. It has such a great story behind it and you just can't help but love the Stanley's for their kindness and devotion to this place. Only that they did not have any type of room service or drink machines on any of the floors.
Location was awesome! The room had ketchup on the wall as well as bottle caps on the floor. The bathroom had an extreme mildew smell when the shower was started.
Location Very dated hotel, rooms are more like 2 star. Interesting smell thru halls and room. Staff friendly. We actually were booked for 2 nights but only stayed for 1. It's a nice place to rest for the night.
This guest did not leave comments about this hotel.
Location was perfect. Met my family here. Hotel was older but well kept and clean. Very nice young man carried luggage. He walked back & forth from the office to the front during checkin. No room service. Was given room far from front. Am disabled. I arrived at 6:30pm and was in terrible pain. So much so, I was crying. The young man at the desk showed no compassion or sympathy. He just wanted to get me checked in and away from the desk. He barely talked to me. Asking for just what he needed. ^
The heater worked The front desk clerk was stoned out of his mind and quite rude. Restaurant was closed for our 1 night stay (that was the whole reason I picked this hotel). Room had many spiders in it. Apparently the hotel is closing on 11/15 for new owners to remodel
The location was excellent.
Friendly staff, good breakfast Its a little bit dated.
Hotel was clean and comfortable. The hotel is located within walking distance of downtown.
It was within walking distance of everything, and the housekeeping staff were very friendly. The lighting in the pool was a little dim.
We received 2 free drink to the bar of the hotel. Proximity of the park.
The location was perfect for me. The view of the Rockies was beautiful. I do not think it was a three star hotel. It wasn't bad just not excellent.
Its in a good location . Front Desk Staff could have been pleasant & welcoming .
Good location. Lighting in bathroom sink area too dim.
Nice large rooms. Nice decor Great location clean An a/c would be nice in the summer
The location--only about 10 minutes from Rocky Mountain National Park--was stunning and convenient. From our beautiful room, we could see the sun rise over the snowy peaks of the mountains all around us. The hotel lawn had some deer grazing on it when we checked in, and a herd of elk gathered on the golf course next-door in the morning. The staff was friendly, but we didn't interact with them much because the room was perfect. Cozy and full of mountain charm, but with updated appliances and clean facilities. Can't believe the cheap price!
Clean and friendly staff - good value
Location Very dated furnishings, wall outlets that don't work, no coffee.
You get your money's worth here, it's pretty basic, but very clean. We stayed here while hiking up in the National park. The room was cute, we liked how close we to the town and Safeway. We will probably stay here again this summer.
I like the location, and the great staff. I also like the pond right next to the property. Price is good. The heat was turned off which is a smart idea and I appreciate that it was off from an environmental stand point. It would have been nice to have a reminder thou since the baseboard heaters take a while to heat up those rooms.
Amazing hot tub and great playgrounds for toddlers right in the mountains.
Our room was great didn't expect what we got and we were very pleased. Peaceful with great views. The staff could have been a bit more friendly. Overall it was well worth and we will go back!
nice large room. Very comfortable bed. Nice tub Mediocre continental breakfast and coffee. Did not like that office staff was unavailable at 7 am. We had to give your keys to breakfast staff in order to check out at 7 am.
Room was clean, modern, and comfortable. Staff was great from answering questions to helping us arrange activities. We enjoyed the art class too. There are two Murphy's which meant we could use the indoor pool at the Riverside Murphy's, since the pool at Murphy's resort was closed for the winter. Close to the lake So wildlife viewing was easy too. It was not fancy but a good value with everything I needed
Very friendly staff. Rooms are large and clean. Like old time hospitality - had free DVD's and games in the lobby. Nice outdoor pool and large indoor hot tub. Also free bikes. Dogs are welcome with designated outdoor walking areas! We only stayed one night and didn't really need to unpack, but there was only one small dresser in a very large room.
Great value for the stay. Also the front desk agents were very friendly and helpful. Overall, no complaints.
Very nice. Just remodeled rooms! Great value for our money. Definelftly would recommend. 2 minute walk to estes lake
Not that I didn't like it but there was so much to do in Estes that by the time we got back to the lodge, the pool was about to close. I only wish it would stay open until 10:00 p.m.
The staff was really great and professional. Clean invasive and outside the rooms.
Nice place and free breakfast too. :-))