Group of kids stayed in front of our room. They were smoking pot and drinking alcohol, to the extent that the police were called in and arrested them. This was a terrible night as violence was also involved.
Rooms were good, small bathroom, but normal sized rest of room. Rooms were clean and nice.
Easy access. Close to the locations that I was doing business in. The room was pretty clean. Remote for the TV felt gross - had to do a bit of cleaning myself before I felt okay to use it. Front desk person was not friendly at all. In fact, she acted as if I was interrupting her reading or whatever she was doing. Each time I came and went, I said hello and smiled and she barely looked up. Not a people person at all. (Dark long hair, older woman).
I liked the location. A little ways off the highway so some may see it as out of the way to get there but it made it more secluded to me. Slow service with the front desk. After my first night, I was disturbed at 10 AM by a woman that didn't hardly speak English telling me to go check out, even though I had a second night on my stay still. The light bulb blew out in my room the first night. The pool floor looked old and cracked with peeling paint. The hot tub wasn't working and was roped off. The fridge either didn't stay cold or if you cranked the knob all the way then it would freeze everything instead of just the freezer. Breakfast was a typically hotel breakfast. The second morning I got disturbed at 9 AM for housekeeping. I've never stayed in a place where I got disturbed before it was time to check out. This lady knocked and I hardly had time to get up and get to the door before she was already opening it. It wasn't overly expensive but I expected WAY more for my money. I will NOT be staying here again.
They take customer service to the next level. Very impressed highly recommended.
Location The toilet ran all night, not constantly but every 20-25 minutes or so it would refill and was very loud. The TV didn't have a guide making it next to impossible to figure out what to watch. The WiFi was not great either. Had to come back down to front desk when we asked for room facing mountain and he made room facing east. Was easily resolved but was time consuming. Should have stayed at home.
I made the reservation for the wrong night... The night prior to our stay... We were charged for both nights, of course, but the woman who checked us in not only made me feel stupid for making the wrong reservation (like I didn't feel stupid enough already) but she was also very rude about having to find us a room for that night. I felt like they could have given us a better rate for the second night. We won't be staying here again!
Staffing was great - Both counter Reps were excellent . However, Robert went above & beyond in making our stay comfortable & complete. Thanks again to the Westin Team for a great experience. We will be back. Dawn Limited menu at the restaurant./bar area
A Denver blizzard shut down the airport and all major highways making it impossible to get to the hotel, but they would not refund me
Loved the waterfall shower. Loved the tall ceilings. Very clean. I didn't like that I had to pay for internet access. That is usually included in the hotel stay at other places we stay.
A very nice hotel in a great area north of Denver. I did not realize that this is a pet-friendly hotel (my mistake). It appeared that many families took advantage of this amenity during the Thanksgiving holiday. There were a lot of dogs in public spaces. For this reason we will not stay here again.
Nice Facilities Inability to get credit for cancellation. I booked two nights and got called back to work early and could not use second night. I was not provided credit for the night not used. Lousy policy, expensive room.
Very comfortable with nice amenities.
Your staff were very friendly and extremely customer oriented. They helped me with a few different things while I was there. And they out me in a very quiet room so I could get my work done.
Nice big rooms Mini fridge didn't cool very well and rude guests at the pool
Clean and quiet. Full size fridge. Updated rooms. Great location with good restaurants around. Plenty of parking. Unfriendly and somewhat unprofessional staff. No business center. No breakfast room. Snacks are not breakfast. Fitness room is tiny and very poor. No pool. We didn't get room service even once on our 3 night stay. Overpriced.
The staff was wonderful and extremely helpful. The room was clean and comfortable with a refrigerator and microwave. The pool was heated and the whirlpool was very hot, just the way I like it. The only problem was the lack of towels for the pool.
Well maintained breakfast with friendly staff. Access to the hotel is good coming from the south (Denver) on highway 36, but awkward from the north, east or west. It requires going around a very large block with multiple commercial structures. Adjacent restaurants are also a bit pricey.
This was the most compfotable room we have stayed in! nothing it was great