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Very clean and well kept. We had standard king bed without ocean view. Staff very friendly and accommodating. Didn't use restaurants but exercise room was nicely equipped and modern.
Everything was nice.
Room was good and clean, on par with the Marriott properties (Courtyard, Fairfield, Springhill, etc) we normally stay at. We didn't make much use of the resort amenities, but the grounds were well-kept.
The resort is in the Shipyard Community (gated with security and includes golf courses and the Van Der Meer Tennis Center) and has direct beach access. The rooms were newly renovated and the grounds were immaculate. The staff was top-notch--very helpful and professional from the check-in clerks to the cleaning staff. We were surprised when our parking lot view room was actually a view of the roof of part of the resort. Not a huge problem, but still... Also, the beach entrance for the resort is connected to the beach club access for the larger Shipyard communnity. This was only a problem because the beach area just outside the resort tended to be quite crowded. However, everyone was nice and we had a great time.
Hotel grounds were beautiful. Pools were nice. Staff was friendly and courteous. Rooms were clean and modern. One feature we really loved - tiny floor lights that kicked on when you stepped off the bed. Only activated at night, they allowed you just enough light to see your way to the bathroom without knocking into things. Not a problem exclusive to Sonesta, but by 10:30am all the pool chairs were "reserved", and you couldn't find a seat let alone a couple chairs together. Guests reserving multiple chairs early in the am and then leaving their "towels" on those chairs all day long preventing their use by others is a problem systemic to this industry and really needs to be addressed.
Everything about our stay was flawless with the exception of internet access and WIFI. Both were very sporadic and not always available. We love the location, grounds are beautiful, staff was great and our room and entire resort were very clean. Love staying here!
Well decorated. Cleaning staff was consistently disappointing. Once they took our towels and forgot to give us any new towels and once the room looked barely touched. Everyday they were bad about coming before 8 am and coming back during the four hour Windows we provided.
Perfect Spring Break! We stayed at Sonesta for three nights in early March and had a relaxing respite from the stresses of work, and for our 14 year old son, schoolwork. Beautiful lobby, with lots of seating. We brought some games and puzzles, and there was plenty of space to play. The pool areas were beautiful, and the jacuzzi was steaming hot. Our room was lovely, too. Nice fluffy bed and tidy bathroom. Great beach area. A private event was going on in a covered, outdoor dining area, and it looked so neat to be oceanside and have a party. Everyone was friendly and helpful. We would definitely stay at Sonesta again.
The resort's pool and beach were excellent. We had no problem getting chairs at the pool, and the beach was lovely. At high tide, the beach gets really crowded because it shrinks so much. The Sonesta is pet friendly as is the beach. In the late afternoon, there are a lot of dogs on the beach.
The rooms were very modern, friendly front desk, large variety of food at buffet. All you can eat, with band duo. The Easter buffet check was a surprise, did not get a price or menu beforehand. Check was $115.00 buffet dinner for two, +$15.00 tip for great service, and we did not order extra items. Total for Sonesta Seacrest Easter Buffett for two was $130.00!!! Wow!! Will return, but call for price of buffet first ;)
The bed was very comfy. Everyone was very friendly. The food was excellent! Nothing, but having to leave!
The resort was situated perfectly between Hilton Head Plantation and Harbor Town so it was great for the golf courses we were playing. I did not use the pool, beach, golf or tennis at Palmetto Dunes but I'm sure it is beautiful. There was lots of room renovation construction going on
The Omni was a great place to stay. They are doing some improvements on the property but it didn't interfere with our stay.
Beach access was great! The elevator was out of order for 3 of 4 nights of my stay. We stayed on the second floor so we were OK; however, I'm sure those staying on the 4th and 5th floors were not so happy.
it was clean and pretty much everything you need at one resort from food to family activities, especially walking distance to the beach my kids love it. wishing there is a sleep sofa in the room which would be great for the kids don't want to share the bed.
The location of this hotel is amazing and the amenities are great with Muriel's pools onsite and restaurants. There was remodeling occurring at the time of our stay. Some other reviews suggested that this was the same however the hotel staff insisted it would not effect our stay. They were absolutely wrong and loud construction was heard the entire 4 days so it was difficult to relax. Construction vehicles and supplies took up half of the parking lot and the construction staff took their breaks lying down in grassy patches in the lots. The restaurants on site were very overpriced which was somewhat expected.
Loved the easy access to beach, freindly staff, great location. Very relaxing. Food in restaurants was good. Didn't like that chairs on the beach had to be rented and were not provided by the hotel. At other beach resorts I have had free beach chairs with umbrellas or cabanas and even waiters that brought drinks to the beach for you.
Dog Friendly, although don't bother paying for an ocean view if you have a dog because you will be put on the 1st or 2nd floor and you will not be able to see the beach. I paid for an Ocean View room but my view was at best an obstructed view of the ocean. When I complained, I was moved to another "ocean view room" but I literally could not see any water from that room. Management made no attempt to improve the situation, so I will avoid Omni Hotels from now on. Staff (other than the front desk) are totally foreign and speak poor English; ordering food is quite frustrating.
The rooms and restaurant was an amazing experience
Tychelle at Guest Services was excellent. The room, in particular, the bath was excellent. Several excellent quality, local eating places within 1.5 miles of the hotel on Mathews Dr. @ the Bi-Lo shopping center. Plantation Cafe has excellent breakfast & Fiesta Fresh Mexican Grill is excellent low priced Mexican food. There is also Italian Restaurant and an Irish pub. All have excellent Yelp reviews. Appears staff was weary, not very customer focused. Seems they are pushed very hard to upsell the resort/beach view rooms. Very limited/nonexistent guest activities during off season and with construction underway - noisy. Not a good value for $22/day resort fee. Threadbare pool towels, hot tub not clean. No bar service at pool/activities area.
The Westin is a very nice, Vegas style resort hotel. I would have liked to have seen the areas around the pool decks kept a little more ship shape. There were lots of leaves on the seating and decks. It seemed like they were on their off season staffing levels, so not all tasks were being attended to immediately. If I had paid full price to stay, I would have been disappointed.
Extremely clean + well appointed rooms and beautiful beach. Pools were excellent and the hotel had a luxurious feel to it. Staff was friendly and helped when asked. When I checked in, they asked when I would check out. I told them I would check out at the latest time which they said was 12PM. They DEACTIVATED our room keys by 10AM. We had to wait for 15 minutes (wet from pool + beach) for someone to come to let us into our room. The women who came acted like this situation is normal. (Never happened to me at any hotel I stayed out.) You shouldn't ask for check out time if your not going to keep my keys active until I actually check out. When we got to our first room and attempted to turn on the shower, sewage came out from the tub. It was disgusting but we were immediately given another upgraded room and everything was fine.
Beautiful location on Hilton Head Island, with great beach and pools, whirlpool. The grounds were gorgeous and well maintained. The bed was extremely comfortable, rooms were very clean and quiet. The staff was awesome...classy place!
Pool facilities are great,the lay-out of the resort good, good amount of shade around pool good waiters to come to your chair. The resort location in Port Royal was good close to good golf courses. Check in was easy and check-out a breeze! Staff were friendly and helpful! no negative items
Beautiful location, modern clean rooms, very nice pool area, very friendly and professional staff., That I did not stay long enough
Ocean front . Parking
location, atmosphere, staff, hotel condition, location messy, too many rules, poor hours of operations,
Das Personal war super, die Unterkunft war genau das, was wir brauchten
Nahe genug an Parris Island, der Strand ist nur eine kurze Autofahrt entfernt. Das Zimmer war sauber und komfortabel und viel größer als erwartet. Schön, haben eine Kochnische. Eigentlich gar nichts.
Lage Fernseher kaputt. Ich wachte um 3 Uhr morgens von lauten Nachbarn auf. Ich schaltete das Licht ein und sah eine riesige Kakerlake auf der Ablage im Bad. Ich konnte nicht schlafen für den Rest der Nacht.