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The rooms were very modern, friendly front desk, large variety of food at buffet. All you can eat, with band duo. The Easter buffet check was a surprise, did not get a price or menu beforehand. Check was $115.00 buffet dinner for two, +$15.00 tip for great service, and we did not order extra items. Total for Sonesta Seacrest Easter Buffett for two was $130.00!!! Wow!! Will return, but call for price of buffet first ;)
Everything about our stay was flawless with the exception of internet access and WIFI. Both were very sporadic and not always available. We love the location, grounds are beautiful, staff was great and our room and entire resort were very clean. Love staying here!
Perfect Spring Break! We stayed at Sonesta for three nights in early March and had a relaxing respite from the stresses of work, and for our 14 year old son, schoolwork. Beautiful lobby, with lots of seating. We brought some games and puzzles, and there was plenty of space to play. The pool areas were beautiful, and the jacuzzi was steaming hot. Our room was lovely, too. Nice fluffy bed and tidy bathroom. Great beach area. A private event was going on in a covered, outdoor dining area, and it looked so neat to be oceanside and have a party. Everyone was friendly and helpful. We would definitely stay at Sonesta again.
Room was good and clean, on par with the Marriott properties (Courtyard, Fairfield, Springhill, etc) we normally stay at. We didn't make much use of the resort amenities, but the grounds were well-kept.
Hotel grounds were beautiful. Pools were nice. Staff was friendly and courteous. Rooms were clean and modern. One feature we really loved - tiny floor lights that kicked on when you stepped off the bed. Only activated at night, they allowed you just enough light to see your way to the bathroom without knocking into things. Not a problem exclusive to Sonesta, but by 10:30am all the pool chairs were "reserved", and you couldn't find a seat let alone a couple chairs together. Guests reserving multiple chairs early in the am and then leaving their "towels" on those chairs all day long preventing their use by others is a problem systemic to this industry and really needs to be addressed.
Well decorated. Cleaning staff was consistently disappointing. Once they took our towels and forgot to give us any new towels and once the room looked barely touched. Everyday they were bad about coming before 8 am and coming back during the four hour Windows we provided.
The resort is in the Shipyard Community (gated with security and includes golf courses and the Van Der Meer Tennis Center) and has direct beach access. The rooms were newly renovated and the grounds were immaculate. The staff was top-notch--very helpful and professional from the check-in clerks to the cleaning staff. We were surprised when our parking lot view room was actually a view of the roof of part of the resort. Not a huge problem, but still... Also, the beach entrance for the resort is connected to the beach club access for the larger Shipyard communnity. This was only a problem because the beach area just outside the resort tended to be quite crowded. However, everyone was nice and we had a great time.
Everything was nice.
The resort's pool and beach were excellent. We had no problem getting chairs at the pool, and the beach was lovely. At high tide, the beach gets really crowded because it shrinks so much. The Sonesta is pet friendly as is the beach. In the late afternoon, there are a lot of dogs on the beach.
Very clean and well kept. We had standard king bed without ocean view. Staff very friendly and accommodating. Didn't use restaurants but exercise room was nicely equipped and modern.
Location was centrally located
The staff was friendly and helpful, the room was clean and well appointed. The pool and bar were very nice. The beach was beautiful. The bed was one of the most comfortable I've ever slept in while staying in a hotel. The hallways, and elevator are not air conditioned. They are very stuffy. The restaurant menu selection was slim and uninspiring. The bartender was unable to make common mixed drinks well.
I have been coming here for 20 years. Great location both for the beach and Coligny area. Tiki Hut is nice with live music all day. Staff did a great job! Caroline, was very helpful in my room accommodations and had a great attitude. She should be rewarded.
loved the beach atmosphere, the tiki bar, the restaurant whose food was delicious. Walking distance to resturants, shops and obviously the beach. The hotel had just been remodeled. Although the bed was super comfortable and there was a small sofa in the room, there was only 1 chair that was very uncomfortable. Also, bathroom was very small, could use more counter space. There was a $10.00 fee for each night that we were not aware, could someone at Kayak look into this?
My short stay was overall a pleasureable one. I did unfortunately fiind the prior guests false eyelash on the carpet by the bed. :( I did bring it to the attention of the night desk clerk who said she would note it and adjust my bill, but did not see any adjustment on my bill.
The beach was so close The beach house is not a resort it's a nasty old hotel that calls itself a resort.
We were given great service from beginning to end! The concierge Gray was very helpful and friendly. Since we came on the offseason, we were able to get an oceanfront room at a weeks notice. We were even able to change the reservation last minute with no penalties. They were much more than accommodating and the location is amazing: right at the beach and Coligny Circle! We will definitely be back again!
The breakfast was delicious! Good price and would come back for the buffet. The beds were very comfortable. It would have been nice if your website knew it could have told us that it was under renovations. There was some hipcups staying there. The staff was great and had a great attitude going through their transition.
Very comfortable rooms. Polite front desk. Perfect location. Common hallways were not air conditioned.
Everything Can be updated more
The staff did not call us back, though promised, about a shirt we forgot in the room. All we wanted was just an answer as to whether they found it or not. We are very disappointed.
We had a awsome stay at this holiday inn. Rooms and services were great. A real nice place to stay. I didnt want to ever leave. Nothing to complane about here.
Staff was very friendly Room was remodeled but in a poor way. Wrapped comforter in 2 sheets instead of a duvet cover. Light switches had built up dirt and grime in them. Floors were very stained. For a 4 star hotel I would've expected a little more attention to detail.
Great stay. Great location
Location, privacy balcony Nopej
Location, Service No
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Nice location. Staff very accommodating and friendly Too many animals in the hotel. The staff told us they were just in one wing of the complex but that was not true. There were families with dogs in every wing. We will not stay in another pet friendly hotel again.
We liked the location and the grounds the best. Beautifully kept and very close to the ocean. Beautiful views from the room. The staff was extremely helpful and friendly as well. They took extra time to pay attention to and talk to our 1 yr old No
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The location was excellent. The hotel is located directly on the beach and there are lots of things to do around the hotel. Our room was located directly beside the workout room which caused a lot of noise. That room is available 24 hrs./day so people were there late. Other than that, the hotel was perfect. I would definitely stay there again, just ask for a different room.
Huge room.We had the ocean view and were lucky to be on the 5th floor.Ocean view on lower floors maybe through some trees. Main dining room was superb. Ocean just steps away.Beautiful place, clean pool, must try fish tacos n key lime coladas at poolside! Pricey; the tacky surcharges should just be included in the price up front. Some have knocked the lack of AC in the common area. The lack of AC in the enclosed hallway was a non-issue as the ocean breeze more than suffices.
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location, atmosphere, staff, hotel condition, location messy, too many rules, poor hours of operations,
Ocean front . Parking
Pool facilities are great,the lay-out of the resort good, good amount of shade around pool good waiters to come to your chair. The resort location in Port Royal was good close to good golf courses. Check in was easy and check-out a breeze! Staff were friendly and helpful! no negative items
Beautiful location on Hilton Head Island, with great beach and pools, whirlpool. The grounds were gorgeous and well maintained. The bed was extremely comfortable, rooms were very clean and quiet. The staff was awesome...classy place!
The Westin is a very nice, Vegas style resort hotel. I would have liked to have seen the areas around the pool decks kept a little more ship shape. There were lots of leaves on the seating and decks. It seemed like they were on their off season staffing levels, so not all tasks were being attended to immediately. If I had paid full price to stay, I would have been disappointed.
Extremely clean + well appointed rooms and beautiful beach. Pools were excellent and the hotel had a luxurious feel to it. Staff was friendly and helped when asked. When I checked in, they asked when I would check out. I told them I would check out at the latest time which they said was 12PM. They DEACTIVATED our room keys by 10AM. We had to wait for 15 minutes (wet from pool + beach) for someone to come to let us into our room. The women who came acted like this situation is normal. (Never happened to me at any hotel I stayed out.) You shouldn't ask for check out time if your not going to keep my keys active until I actually check out. When we got to our first room and attempted to turn on the shower, sewage came out from the tub. It was disgusting but we were immediately given another upgraded room and everything was fine.
Beautiful location, modern clean rooms, very nice pool area, very friendly and professional staff., That I did not stay long enough
Tychelle at Guest Services was excellent. The room, in particular, the bath was excellent. Several excellent quality, local eating places within 1.5 miles of the hotel on Mathews Dr. @ the Bi-Lo shopping center. Plantation Cafe has excellent breakfast & Fiesta Fresh Mexican Grill is excellent low priced Mexican food. There is also Italian Restaurant and an Irish pub. All have excellent Yelp reviews. Appears staff was weary, not very customer focused. Seems they are pushed very hard to upsell the resort/beach view rooms. Very limited/nonexistent guest activities during off season and with construction underway - noisy. Not a good value for $22/day resort fee. Threadbare pool towels, hot tub not clean. No bar service at pool/activities area.
Lage Fernseher kaputt. Ich wachte um 3 Uhr morgens von lauten Nachbarn auf. Ich schaltete das Licht ein und sah eine riesige Kakerlake auf der Ablage im Bad. Ich konnte nicht schlafen für den Rest der Nacht.
Nahe genug an Parris Island, der Strand ist nur eine kurze Autofahrt entfernt. Das Zimmer war sauber und komfortabel und viel größer als erwartet. Schön, haben eine Kochnische. Eigentlich gar nichts.