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The pool was an outdoor heated pool but wasn't warm enough. The property is very spread out, which is nice but can be difficult at the end of the day with young children.
The hotel is of relatively modest size. The lobby has been remodeled (not sure when) and is very very nice. Has a Tahoe lodge look, is dimly, but adequately lit, and is very welcoming. Our room did not have the best view, so we requested an upgrade. The manager on duty offered us one of their cabins by the lake as a free upgrade. Initially, we declined, but changed our mind. Not only did they give us the free upgrade, but they did the same for our friends! Thanks to Taylor, who was very gracious, professional and friendly. The room we initially had was on the fourth floor and did not have a view of anything but the roof and ventilation equipment. That was remedied, however.
The staff is nice, the amenities, breakfast, and look of the rooms are nice. The location is great. The beds were awful. My God the doubles are small and they bow. I almost rolled off multiple times. The pillows are not pliable and don't bend-- very uncomfortable. The noise from people walking around upstairs is intolerable. People might just be willing to their rooms or around inside their room but you hear every footstep from the bottom level. Maybe it's better on the top floor. 200 bucks a night I need more.
Location was great and the bed was very comfortable! I loved that fact that it was clean and our room was very spacious. A little dark, incovinient if you want to do your makeup. You can hear people in the hallway.
Loved the location, just a mile or two from our family we were visiting. Heater worked well on a cold night. Coffee maker in room. Bare bulb light fixture and cob webs behind the bathroom door in 205, too soft bed for old backs, breakfast room was a dark cave where we had to resupply items by searching under cupboards as no staff was evident, overpriced based on our travel experience(S (we understand it's the LOCATION but it shouldn't be more than $100/night even given Incline Village, not $168 with tax!)