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great staff, great pool, great location, good food they allow smoking in the restaurant by the pool and there were many heavy smokers - ruined the experience of dining in the lovely restaurant; they should ban smoking in all restaurants and in the lobby as well.
I liked the attention, cause first when i arrived they gave me a room where the a/c was not working ok! but they immediately changed me the room without any problem! I think they should have a little more food variety, but ok!
We have been to many locations in Mexico. This is by far the most beautiful! It's on a lovely beach and across the street from every kind of shopping, as well as great restaurants, though if one opts for 'All Inclusive,' they wouldn't be needed. The surrounding neighborhood is clean, 'upscale,' with nice sidewalks, bike paths, marina, dolphinarium, etc. The staff is competent, friendly, always eager to please. Any minor issues we had were resolved within minutes. The food is fresh and delicious, with a great variety of offerings. We loved the fact that we didn't have to make reservations for the specialty restaurants as we have at so many others. Most of the places we've been do not offer a very good wine; this one does! And true to their word, everything is included - no hidden charges. We definitely plan to return, and would recommend it to anyone, from young families with children, to active retirees like ourselves, and everyone in between!