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Just about everything. The person at the front desk who asked me "and who are we?", after asking for a beach towel. Very inappropriate dialogue for someone in the hospitality industry. Aside from this insulting experience, the stay was quite nice.
The restaurant is really good, it's close to many locations, beach is walking distance, wristband electronic roomkey, check out is later than most hotels, Rooms need major remodel (very outdated), Parking lot is a terrible one-way to the main lobby, beach towels at front lobby only not in the rooms, they charge $15 a day for cleaning fees, our room had many small ants, trying to get back on the main highway can be irritating due to the construction near the hotel,
Kauai Shores was a great home base, as it's halfway between the farthest points on the island (otherwise it's 2+ hours from extreme to extreme). We spent full days on the south and north sides, but some our favorite times were on the beach right next to the hotel. It's lovely and clean and the staff is super friendly.
Overall, it was adequate. It was quiet, comfortable, and i got some excellent rest. Floor in the bathroom wasnt swept which made me wonder what else was missed.
I like the continental breakfast. Not more parking space & there's no shortcut at the back if you happened to park at the very end of the parking lot! They should open the concrete fence on the shoreline side in case of emergency / tsunami. Residents can have an easy access to the back side to go back & forth to their car if they will open the concrete fence especially in case of emergency. Aloha!
Freshly renovated. Pool and beach looked nice but we didn't use them. Cobwebs were clinging to the wall; housekeeping clearly missed this. Overall, room was clean and facility had lots to offer. We only used the room for about 5 hours to clean up and rest before a red eye flight to the mainland. Staff was excellent!
It is an ocean front property. It has 2 swimming pools. Lots of parking. Convenient location. Renovating, uncomfortable bed. No microwave in room.
Even with the renovations the hotel still held on to it's old time charm. The staff were accommodating, the bed was very comfortable and the handicapped bathroom was a super plus. Mahalo Breakfast was overpriced. Papaya wasn't ripe. Not enough butter and syrup to cover the very large pancakes, but the people working there were very helpful.
Room was comfortable except for the wooden bed platforms that have sharp corners. Parking was terrible and minimal. Had to walk quite a bit to get to the room from parking lot. Not easy to find the main office.
Close to beach, beach towel rental
We liked to sit by the beach on the tables on the new restaurant.fridge toaster and microwave was provided and was great so we could have early breakfast and leave to hiking. The rest was basic don't expect fancy drill. The renovation is almost finish sonwe got lucky the new restaurant is going to change things big time
The comfort of the beds. The jackhammer outside our bedroom.
The hotel is on a beautiful stretch of the coconut coast beach. The pool and grounds are nice and well kept. The staff makes this a great hotel. The bartenders and restaurant staff are always very friendly and helpful.
Wonderful hotel and amenities in a great location. A decent value if it weren't for the resort fee. Resort Fee... seemed a bit overkill for what you get. Unfortunately I feel like it is a way for the hotel to get more out of each nights rate. Breakfast buffet was a bit pricey too. Great food but I couldn't eat enough to make it a good value at $22/person.
Beautiful location, wonderful ocean view, close to many restaurants, great staff. Nice pool area. Easy drive to several beaches, a bit longer drive to the north coast and to Waimea Canyon. Convenient to river kayaking, and Backcountry Adventures for tubing or zip lining. It's on a beautiful beach, but it wasn't swimable. The balcony was very small. The restaurant prices seemed high, even for Hawaii, so we didn't eat there.
1. At least 3 and a half star hotel, good as advertised and reviews I researched from the web 2. Great location for exploring the island both north or south shore and near all supermarkets and places to eat 3. Available bicycle rental to explore the bike path along Kapaa beach 1. Swimming pool is small and when a lot of people in the pool, the water quality was a question. 2. The hotel sign is not big and clear from the main road, easily missed without GPS 3. If the hotel could waive parking fee, I would probably be happier
Courtyard by Marriott Kauai at Coconut Beach was gorgeous and the staff was amazing. Card slot light did not light up when we unlock the hotel room door. Also, KAYAK dropped the ball in communication with the hotel. All the included items were not communicated to the hotel and we had to pay for it separately. For example, the 2 free mai tai's and free parking we were promised were never passed along by KAYAK.
Great location, very nice rooms, great front desk help and enjoyed the afternoon Mai Tais. We really liked how they offered coolers, chairs, and umbrellas to take to any beach you preferred...very handy. The rooms were very clean. It was in a perfect location for getting to other parts of the island, close to several key beaches, close to restaurants and stores, and decent parking. It was hard to spot the hotel and its sign from the road. Also, the halls smelled too much like the "beach" (but didn't impact our room). They don't have Fox Sports 1 channel which was a bit of a pain, but not a huge deal. Overall, a great choice.
Great ocean view rooms with nice furniture, linens and a mini fridge. Lots of activities to do each day and complimentary mai tais with the resort package. Keep an eye out for the monk seals who come up to rest right on the resort's beach!
The hotel is beautiful! We had a "garden view" room but from where it was we could see the ocean perfectly. Being able to sit on the lanai and watch the sunrise was great! The pool, hot tub, grounds are all very well kept! Staff is wonderful The parking fee per day - when paying the price for the room the parking should be FREE!
We needed a one night hotel near the airport to match our flight home. This hotel was a pleasant discovery for us for our first stay on the North side of the island. We now want to go back here. Nort shore waves were too high to get in the ocean but they were magnificent to watch!
Location and convenience Room air freshener was over powering and gave me a migraine.
Great value for the money, since they are all studio/hotel rooms, rooms are good for 1-2 people. Beach front and centrally located within walking distance to several restaurants a plus! Current construction makes for a disturbing experience during daily work hours.
The staff were very nice and helpful. Close to shopping center and restauraunts. Nice grounds with variety of rooms. Pool with bar and live music. Room had refridgerator, coffee maker, microwave, and dishes - enough for basic meals for breakfast etc. the balconies were nice and people were mostly friendly. I had a room with adjoining double doors. The doors allowed a lot of noise to pass through. I had extremely rude neighbors who kept the neighbors on all sides awake and security was called by other neighbors multiple times. I didn't get the impression that this was the norm for this hotel. I've stayed here before and not had any other problems. Multiple days of this trouble did however make my trip less than relaxing.
Cleanliness of buildings and the yard as well as rooms. Pool-side bar. There isn't enough parking for all of the guest units - finding parking was always frustrating when returning to the resort at night. The reservation I made through kayak was somewhat misleading because I purchased the ocean view room (as opposed to the partial ocean view room) assuming that it would be a unit on the ocean front but I guess there was another category that wasn't listed at the time. I thought I was getting an ocean front room but got a room that I would consider more of a partial ocean view - looking onto the pool instead. There was an additional almost $20 daily resort fee that included wifi and a few other things but seemed to be an outrageous additional cost.
Great hotel. Excellent location. Spend the extra money for an ocean view. Would stay here again definitely. Loved it!
It is a beautiful facility - clean and well maintained. I chose it because the beach right next to the pool and right up to the bar. The hotel is nice as it is split into separate buildings. We were given an upgrade to an ocean view room. Each room has it's own lanai. The lanais could be nicer - the old air conditioner unit on it was not so nice, and there was no thermostat in the room so we had to climb on top of the couch to turn it on and off.. Would be great if they had a continental breakfast or muffins or something and not just coffee (though it was great and I'm a coffee snob) in the morning.
The hotel was on beach. That was the only redeeming quality. There were too many things wrong to list them all. In short, this hotel has seen better days. If you are looking for a step above camping out this would be place for you.
The view is amazing. Price is very good. Updated bathroom in my room was a big plus. Rooms are clean but very old and worn out.
great view, front desk was great, however, there was hair on the bed, blankets were stained, carpet was stained bathroom not to bad, I did not feel comfortable to sleep.
I was honestly really disappointed with our stay at Castle Mokihana. It was old and really dirty. My "clean bed" had someone's else's long hair in it and I also found a bug in it which was disgusting. There was no working air conditioning so that made the week we stayed there way too long. The Wi-Fi was terrible and there's no tv. I wouldn't recommend this place to anyone, it's not worth the money,
Works great for the budget traveller. No frills but plenty comfy. Bring ear plugs no matter where you stay on the island as the wild chickens are really loud.
It's on the coast. Wifi was worthless. Property shows its age.
ocean front, view of sunrise, good value. twin beds, prefer a king bed.
Cheap You get what you pay for
checkin after hours was easy. Beds (twin only) were comfortable. Towels good. Quiet, except for waves lapping on the seashore. Clean. Inexpensive. Very worn and desperately needs updating. Ok for an overnighter; would not recommend for a longer stay!
No tv but it made it a nice escape View Everything No stove or microwave. Slow wifi
Greatest ocean view/sounds ever. Older remodeled building but clean. Wished we stayed here longe than a night! Headed up to Princeville where we prebooked our actual stay and was disappointed in our extended rental on the north shore. Two twin beds instead of queen!