Just about everything. The person at the front desk who asked me "and who are we?", after asking for a beach towel. Very inappropriate dialogue for someone in the hospitality industry. Aside from this insulting experience, the stay was quite nice.
Even with the renovations the hotel still held on to it's old time charm. The staff were accommodating, the bed was very comfortable and the handicapped bathroom was a super plus. Mahalo Breakfast was overpriced. Papaya wasn't ripe. Not enough butter and syrup to cover the very large pancakes, but the people working there were very helpful.
We liked to sit by the beach on the tables on the new restaurant.fridge toaster and microwave was provided and was great so we could have early breakfast and leave to hiking. The rest was basic don't expect fancy drill. The renovation is almost finish sonwe got lucky the new restaurant is going to change things big time
Room was comfortable except for the wooden bed platforms that have sharp corners. Parking was terrible and minimal. Had to walk quite a bit to get to the room from parking lot. Not easy to find the main office.
Overall, it was adequate. It was quiet, comfortable, and i got some excellent rest. Floor in the bathroom wasnt swept which made me wonder what else was missed.
The comfort of the beds. The jackhammer outside our bedroom.
It is an ocean front property. It has 2 swimming pools. Lots of parking. Convenient location. Renovating, uncomfortable bed. No microwave in room.
I like the continental breakfast. Not more parking space & there's no shortcut at the back if you happened to park at the very end of the parking lot! They should open the concrete fence on the shoreline side in case of emergency / tsunami. Residents can have an easy access to the back side to go back & forth to their car if they will open the concrete fence especially in case of emergency. Aloha!
Kauai Shores was a great home base, as it's halfway between the farthest points on the island (otherwise it's 2+ hours from extreme to extreme). We spent full days on the south and north sides, but some our favorite times were on the beach right next to the hotel. It's lovely and clean and the staff is super friendly.
Freshly renovated. Pool and beach looked nice but we didn't use them. Cobwebs were clinging to the wall; housekeeping clearly missed this. Overall, room was clean and facility had lots to offer. We only used the room for about 5 hours to clean up and rest before a red eye flight to the mainland. Staff was excellent!
Close to beach, beach towel rental
The restaurant is really good, it's close to many locations, beach is walking distance, wristband electronic roomkey, check out is later than most hotels, Rooms need major remodel (very outdated), Parking lot is a terrible one-way to the main lobby, beach towels at front lobby only not in the rooms, they charge $15 a day for cleaning fees, our room had many small ants, trying to get back on the main highway can be irritating due to the construction near the hotel,
die Strandlage, schönes Restaurant und gute Bar, live Unterhaltung am Abend Parken zu teuer, ebenso kein kostenfreies Internet im Zimmer
Wunderschöne Garten und Pool Anlage die am Abend mit Fackeln beleuchtet wird. Die Zusatzliche parkgebuehr trotz riesiger freier Parkflachen.
War nicht zu teuer. Tolle Pools für Erwachsene und Kinder! Nette kleine Einkaufsmöglichkeiten und Restaurants. Das Zimmer war sauber und komfortabel. Mitarbeiter alle super freundlich, großzügig, und zuvorkommend. Lage mit Shuttle direkt zum Flughafen war ideal Der Strand ist nicht zum schwimmen.
I was honestly really disappointed with our stay at Castle Mokihana. It was old and really dirty. My "clean bed" had someone's else's long hair in it and I also found a bug in it which was disgusting. There was no working air conditioning so that made the week we stayed there way too long. The Wi-Fi was terrible and there's no tv. I wouldn't recommend this place to anyone, it's not worth the money,
Greatest ocean view/sounds ever. Older remodeled building but clean. Wished we stayed here longe than a night! Headed up to Princeville where we prebooked our actual stay and was disappointed in our extended rental on the north shore. Two twin beds instead of queen!
Works great for the budget traveller. No frills but plenty comfy. Bring ear plugs no matter where you stay on the island as the wild chickens are really loud.
Cheap You get what you pay for
ocean front, view of sunrise, good value. twin beds, prefer a king bed.
No tv but it made it a nice escape View Everything No stove or microwave. Slow wifi
great view, front desk was great, however, there was hair on the bed, blankets were stained, carpet was stained bathroom not to bad, I did not feel comfortable to sleep.
checkin after hours was easy. Beds (twin only) were comfortable. Towels good. Quiet, except for waves lapping on the seashore. Clean. Inexpensive. Very worn and desperately needs updating. Ok for an overnighter; would not recommend for a longer stay!
The view is amazing. Price is very good. Updated bathroom in my room was a big plus. Rooms are clean but very old and worn out.
The hotel was on beach. That was the only redeeming quality. There were too many things wrong to list them all. In short, this hotel has seen better days. If you are looking for a step above camping out this would be place for you.
It's on the coast. Wifi was worthless. Property shows its age.
Beautiful location, wonderful ocean view, close to many restaurants, great staff. Nice pool area. Easy drive to several beaches, a bit longer drive to the north coast and to Waimea Canyon. Convenient to river kayaking, and Backcountry Adventures for tubing or zip lining. It's on a beautiful beach, but it wasn't swimable. The balcony was very small. The restaurant prices seemed high, even for Hawaii, so we didn't eat there.
The hotel is beautiful! We had a "garden view" room but from where it was we could see the ocean perfectly. Being able to sit on the lanai and watch the sunrise was great! The pool, hot tub, grounds are all very well kept! Staff is wonderful The parking fee per day - when paying the price for the room the parking should be FREE!
1. At least 3 and a half star hotel, good as advertised and reviews I researched from the web 2. Great location for exploring the island both north or south shore and near all supermarkets and places to eat 3. Available bicycle rental to explore the bike path along Kapaa beach 1. Swimming pool is small and when a lot of people in the pool, the water quality was a question. 2. The hotel sign is not big and clear from the main road, easily missed without GPS 3. If the hotel could waive parking fee, I would probably be happier
Great location, very nice rooms, great front desk help and enjoyed the afternoon Mai Tais. We really liked how they offered coolers, chairs, and umbrellas to take to any beach you preferred...very handy. The rooms were very clean. It was in a perfect location for getting to other parts of the island, close to several key beaches, close to restaurants and stores, and decent parking. It was hard to spot the hotel and its sign from the road. Also, the halls smelled too much like the "beach" (but didn't impact our room). They don't have Fox Sports 1 channel which was a bit of a pain, but not a huge deal. Overall, a great choice.
Courtyard by Marriott Kauai at Coconut Beach was gorgeous and the staff was amazing. Card slot light did not light up when we unlock the hotel room door. Also, KAYAK dropped the ball in communication with the hotel. All the included items were not communicated to the hotel and we had to pay for it separately. For example, the 2 free mai tai's and free parking we were promised were never passed along by KAYAK.
Wonderful hotel and amenities in a great location. A decent value if it weren't for the resort fee. Resort Fee... seemed a bit overkill for what you get. Unfortunately I feel like it is a way for the hotel to get more out of each nights rate. Breakfast buffet was a bit pricey too. Great food but I couldn't eat enough to make it a good value at $22/person.
Great ocean view rooms with nice furniture, linens and a mini fridge. Lots of activities to do each day and complimentary mai tais with the resort package. Keep an eye out for the monk seals who come up to rest right on the resort's beach!
The hotel is on a beautiful stretch of the coconut coast beach. The pool and grounds are nice and well kept. The staff makes this a great hotel. The bartenders and restaurant staff are always very friendly and helpful.
We needed a one night hotel near the airport to match our flight home. This hotel was a pleasant discovery for us for our first stay on the North side of the island. We now want to go back here. Nort shore waves were too high to get in the ocean but they were magnificent to watch!
The proximity to the beach was really nice. The staff at the front desk were quite rude. In particular, one woman snapped at my wife a couple of times during our stay. I would not stay here again because of that, nor would I recommend this place.
convenient location, price not too bad the room was very tired and in desperate need of remodeling.
location upkeep of grounds lacks adequate guest parking and has a poor room kitchen (no freezer, location of kitchen light switch)
This guest did not leave comments about this hotel.
Everything was spotless from the lobby to the rooms to the immaculately kept grounds. This was more like a 4 star hotel than a 3 star hotel.
location was close to everything, the room & area was very quiet & peaceful. The resort fee, it should have been included with the price.
Location was great!!!! The hotel was very quiet and relaxing. No elevator in this hotel. Upon check in the desk person assigned our rooms on the second floor. She did try to move us to a ground floor room but nothing was available. She offered to get us help to our rooms with the luggage.
Location I prepaid weeks in advance and then I was charged $18.75 for some resort fee I have never experienced this in all my years using your web site and would like a refund or I will have my credit card company refuse to pay this charge
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This was a sweet one night return our honeymoon hotel from 15 years ago. We received a comp upgrade from garden view to ocean view, to a more more updated room and couldn't have been happier. It made all the difference!! Thanks! I would love the bar to be open in the morning for coffee and juices by the pool.
It was on the beach, not a great swimming beach, though. The grounds were nicely landscaped. It was a very nice setting and well kept. Lugging suitcases up 3 flights of stairs. No bellmen or elevators.