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Very slow front desk service. False fire alarms. 3 in one night. Hotel didn't care. no explanation. Very entry level hotel for premium price.
Very clean and well managed hotel with friendly staff. We have not stayed in the Ramada type hotel often. Our most frequently stayed hotels would be the Embassy Suites, Hilton or Hyatt. This was a surprised clean and comfortable hotel. Maybe the Wyndham takeover of the chain really adds value and quality to Ramada. Hope it is the same across the whole chain.
I liked that the hotel is right off the freeway. Close to lots of shopping, activities, and restaurants. I was there with a family reunion, I thought the hotel could've been more accommodating. We got a lot of complaints about noise, of course we would be noisy, It's A Family Reunion!!!! Putting all the reunion guests in one section of the hotel would've help with the noise control. The hotel staff did allow us to use an empty banquet room one night to gather in which was greatly appreciated.
Location and access to freeways Age of the Hotel is truly showing. Overall cleanliness was less than adequate (LTA). Exercise area was LTA, restaurant was LTA, resturaunt staff was LTA, no jacuzzi to relax, front desk staff not at all helpful, room cleanliness was borderline, hallway floors are uneven and barely wide enough to fit two people across, TV remote never worked, faucet handle broke off when I used it the first time.
The beds were comfy The breakfast was poor at best. Breakfast staff was rude. Wouldn't refill food toward end of breakfast time even though lots of people wanting to eat. Staff wanted us out before finishing our breakfast.
King sized bed with feather pillows, nice furniture, friendly staff, very good continental breakfast. Off season (february) was a good time to get a room practically on a floor by itself so very very quiet. Had a great stay. One small issue with the shower water temperature fluctuating, but otherwise was perfect!
Shuttle from and to air[port was nice. The guy in the breakfast area when we had breakfast was RUDE.
It was an unexpected delight in a convenient location - close to the airport.
I liked the layout of the hotel. The staff was friendly and always ready to help. I would stay there again, and I would recommend it to anyone. I did not like that there was an extra cost for Valet parking, nor did I like the room size for the price. The menu was also a bit pricey.
Being by the airport I thought that it would be noisy w/lots of traffic. Nothing, quiet as they come, and very beautiful location! Our room was a King Reg room.. nothing special by any means.. until we opened the door. Very clean and welcoming. It makes people spend the little extra to step up that high on the totem pole of hotels. A+++ Breakfast was all inclusive, but the time frame of AFTER 6:30am.. hello?? it was a Monday morning, and there are people that need to go back to work. Traffic in Seatac on Mon morning 6:30am was not going to allow anyone to enjoy that beautiful breakfast.
It did not have a hotel-like atmosphere
Cost, service, comfort Location, but only because I am working in downtown Seattle. Excellent access to SeaTac and would recommend highly for anyone song business in the airport area. Cheaper and nicer than the chain hotels in the area. Exceptional service and fabulous comfort and awesome environment. I would make it my long term lodging choice, except for where I am working.
Due to proximity to airport, jet noise was prevalent. Otherwise, this place was absolutely wonderful.
location and theme of hotel charging for parking
Atmosphere....landscaping Needs nicer hot tub and hot tub area to enjoy the beautiful grounds
The facility, property, and amenities were nice. On the first night our car was broken into and a very sentimental wedding gift was stolen from the vehicle. We were notified by security at 0130, the police didn't come until 0330, and we got NO sleep because of it all. All that Manager Marc was willing to do was allow us to check out early without a cancellation fee!?!?! After several conversations he finally agreed to refund the second night. Hardly any compensation for the stress, grief and cost of the whole incident considering the vehicle was owned by a family member so now we have to pay the $500 deductible, $288 for a rental car, and not to mention the cost of replacing the wedding gift. IT WAS A HORRIBLE EXPERIENCE AND SOLELY BECAUSE OF THE TREATMENT WE GOT FROM MANAGER MARC, NOT ONLY WILL WE NEVER STAY THERE AGAIN BUT I WILL TELL FAMILY AND FRIENDS TO NEVER STAY THERE AS WELL!!!!
Everything. The rooms were well appointed and very comfortable. The resident lounges throughout the hotel with 24/hr snack access was great. The restaraunt served excellent food. While waiting to change rooms I received a few uptight an accusatory calls from a guy at the front desk asking when I'd be checking out- not friendly and stuck up. I was packed and ready to move and just had to wait around in my room for about 3 hours until I was finally moved, to a very nice sweet that smelled of debauchery (day after a large wedding) and lots of snacks crushed and stuck in between the couch cushions.
Great food! Luxurious. People super friendly. Beautiful room, nice details.
Relaxing environment inside and out, despite close proximity to a major airport.
Parking was a pain in the butt
It was clean, nice a great place to spend the night prior to taking a flight out from seattle, or to spend the night coming, not a destination in its self.
This was the best free breakfast ever! they thought of everything. maintenance in our room.
Place is run down and seedy. Have stayed there for years. Felt super unsafe and rooms a total dump! Carpet was wer about three feet around the ac unit. No plugs in sink and tib. Coffee maker broke and missing parts. Part of a metal plug stuck in bathroom outlet. Room had a terrible odor probably due to wet carpet. Felt unsafe on room and walking down the halls. Water ending machine empty and no bottled water for sale in hotel.
The staff was courteous. I wish I had known they were under construction.
The staff were very nice, and the airport shuttle is handy. The wifi worked. There is no restaurant, nor one nearby. (Though staff did offer to take me by shuttle.) The facility is in sad shape and in need of repairs and refreshing. It is older. The room was clean but worn and very, very small. I went down for breakfast at 8:20 but there wasn't any food left or coffee, so they don't refresh it often though it was open until 9:00 am. It was disappointing but not a disastrous stay.
Hair in bathtub. Parts missing from coffee maker. Unbelievably noisy when other guest flush. Will not go back.
People at front desk were nice The hotel looks very old, smells and needs updating. The bathroom was gross, don't look down the sink drain it looks like something will jump out at you. Reminds me of those hotels you see on Hotel Impossible show that's gross and dirty.
The airport shuttle service was great. The wifi was terrible.