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Cost, service, comfort Location, but only because I am working in downtown Seattle. Excellent access to SeaTac and would recommend highly for anyone song business in the airport area. Cheaper and nicer than the chain hotels in the area. Exceptional service and fabulous comfort and awesome environment. I would make it my long term lodging choice, except for where I am working.
It was an unexpected delight in a convenient location - close to the airport.
The facility, property, and amenities were nice. On the first night our car was broken into and a very sentimental wedding gift was stolen from the vehicle. We were notified by security at 0130, the police didn't come until 0330, and we got NO sleep because of it all. All that Manager Marc was willing to do was allow us to check out early without a cancellation fee!?!?! After several conversations he finally agreed to refund the second night. Hardly any compensation for the stress, grief and cost of the whole incident considering the vehicle was owned by a family member so now we have to pay the $500 deductible, $288 for a rental car, and not to mention the cost of replacing the wedding gift. IT WAS A HORRIBLE EXPERIENCE AND SOLELY BECAUSE OF THE TREATMENT WE GOT FROM MANAGER MARC, NOT ONLY WILL WE NEVER STAY THERE AGAIN BUT I WILL TELL FAMILY AND FRIENDS TO NEVER STAY THERE AS WELL!!!!
location and theme of hotel charging for parking
It did not have a hotel-like atmosphere
Great food! Luxurious. People super friendly. Beautiful room, nice details.
Atmosphere....landscaping Needs nicer hot tub and hot tub area to enjoy the beautiful grounds
Due to proximity to airport, jet noise was prevalent. Otherwise, this place was absolutely wonderful.
Everything. The rooms were well appointed and very comfortable. The resident lounges throughout the hotel with 24/hr snack access was great. The restaraunt served excellent food. While waiting to change rooms I received a few uptight an accusatory calls from a guy at the front desk asking when I'd be checking out- not friendly and stuck up. I was packed and ready to move and just had to wait around in my room for about 3 hours until I was finally moved, to a very nice sweet that smelled of debauchery (day after a large wedding) and lots of snacks crushed and stuck in between the couch cushions.
Relaxing environment inside and out, despite close proximity to a major airport.
I liked the layout of the hotel. The staff was friendly and always ready to help. I would stay there again, and I would recommend it to anyone. I did not like that there was an extra cost for Valet parking, nor did I like the room size for the price. The menu was also a bit pricey.
Being by the airport I thought that it would be noisy w/lots of traffic. Nothing, quiet as they come, and very beautiful location! Our room was a King Reg room.. nothing special by any means.. until we opened the door. Very clean and welcoming. It makes people spend the little extra to step up that high on the totem pole of hotels. A+++ Breakfast was all inclusive, but the time frame of AFTER 6:30am.. hello?? it was a Monday morning, and there are people that need to go back to work. Traffic in Seatac on Mon morning 6:30am was not going to allow anyone to enjoy that beautiful breakfast.
Place is run down and seedy. Have stayed there for years. Felt super unsafe and rooms a total dump! Carpet was wer about three feet around the ac unit. No plugs in sink and tib. Coffee maker broke and missing parts. Part of a metal plug stuck in bathroom outlet. Room had a terrible odor probably due to wet carpet. Felt unsafe on room and walking down the halls. Water ending machine empty and no bottled water for sale in hotel.
Hair in bathtub. Parts missing from coffee maker. Unbelievably noisy when other guest flush. Will not go back.
People at front desk were nice The hotel looks very old, smells and needs updating. The bathroom was gross, don't look down the sink drain it looks like something will jump out at you. Reminds me of those hotels you see on Hotel Impossible show that's gross and dirty.
The staff was courteous. I wish I had known they were under construction.
Parking was a pain in the butt
This was the best free breakfast ever! they thought of everything. maintenance in our room.
The airport shuttle service was great. The wifi was terrible.
The staff were very nice, and the airport shuttle is handy. The wifi worked. There is no restaurant, nor one nearby. (Though staff did offer to take me by shuttle.) The facility is in sad shape and in need of repairs and refreshing. It is older. The room was clean but worn and very, very small. I went down for breakfast at 8:20 but there wasn't any food left or coffee, so they don't refresh it often though it was open until 9:00 am. It was disappointing but not a disastrous stay.
Das Personal war sehr zuvorkommend.
Sehr sauberes Zimmer. Klimaanlage war auch sauber ... kein muffiger Geruch. Insgesamt ist die Anlage muss erneuert werden. Die Teppiche müssten geändert werden!
Alles war großartig.
Aufgrund von stürmischem Wetter in Seattle, konnte das Hampton Inn unsere Reservierung nicht unterbringen. Sie sorgten dafür, dass wir in ein Alternatives Hotel kamen. Am folgenden Tag holten sie uns sofort ab und brachten uns zu unserem geparkten Auto in ihrer Anlage. Der Service war ausgezeichnet!
Der Zimmerservice war ausgezeichnet. Frühstück heiß, reichlich und Saft war sehr gut
Sehr guter Shuttle Service; saubere Zimmer, es fehlte an nichts, guter Pool, Fruehstueck vielfaeltig. Fluglaerm ab 6 Uhr, Ohrstoepsel sind angesagt.
Wunderschoenes grosses Zimmer. Aufmerksame Bedienung an der Reception. Sehr gutes Management. Service Hilfe am Morgenbuffet etwas unbeholfen. Eher unfreundlich. Aber nur die juengere. Die aeltere war sehr nett.
Prompter Abholdienst am Flughafen mit dem Hotelbus. Sauberes Hotel. Gäste-Empfang an der Reception unpersönlich, dominant. Man fühlt sich nicht als Konsument sondern eher als Manipulations-Objekt. Schade. Abzug von Indoor Pool sehr laut in der Nacht. Man kann das Fenster gegen den Innenhof nich offen haben. Habe dort schlecht geschlafen. Nachtdienst an der Reception uninteressiert, schaut lieber Fernsehen. Manager meint, es hätte noch niemand wegen Lärm...
Lautstärke im Hotel und vom angrenzenden Flughafen.Pool nicht sauber und schlechte Fitnessgeräte. Kleine Zimmer.
Preiswert in Flugplatznähe und Einzugsgebiet von Seattle Lage der Zimmer zum belebten und lauten Highway 99
Sehr sauber, gutes Frühstück
Lage zum Flughafen; ausreichend kostenlose Parkplätze am Hotel; sehr freundliche Mitarbeiter am Empfang; Zimmergröße und Ausstattung OK; mehrere Restaurants in der Umgebung; Shuttle-Service zum Flughafen.
Unser Zimmer war direkt gegenüber vom Eis- und Getränkeautomat. Die ganze Nacht liefen beide Geräte durch. Es war kaum ein einschlafen. Dann noch die Automaten im Flur, die die ganze Nacht durchliefen. Es war eine Katastrophe. In der Wand zum Nachbarzimmer hörte man die ganze Nacht ein Tropfen. Wir konnten beide nicht feststellen woher dies kam. Ich habe dann an den Füßen geschlafen und bin dann später zu meinem Mann umgezogen. Da war es nicht ganz so laut zuhören.
24 hour on demand airport shuttle and proximity to airport
This hotel is so clean and even smells fresh. The free shuttle and location is very convenient, and the staff is friendly. Breakfast was a nice selection and the restaurant next door was reasonably priced withe delicious food. Plus, they're open late at night. I highly recommend this hotel!
Very convenient to the airport and surprisingly quiet.
The rooms were clean. Staff were courteous and helpful. Good service. Would return if plan a trip to Seattle There was nothing negative.
Quick shuttle pick up and drop off. Close to airport and restaurant.
Proximity to the airport. It is recommended for slaying prior to an early flight.
The staff was very courteous. They were helpful and they got us into our room early. All requests by us were handled in a friendly manner. Yes, we would stay there again.
Conveniently close to the airport. Its a good facility. Breakfast room was very crowded in the morning.
The convenience of being close to airport, walking distance. Great place to eat in same parking lot. Great and helpful service. Highly recommend.