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Cleanliness of hotel, and the room service food was good, until it upset my stomach, then I did not like it so munch. Cheap amenities. I have stayed at lesser hotels that had better beds, pillows, coffee makers, bathrooms and TVs. This hotel is far too overpriced. I think I paid for all the art work instead of a quality room. I don't mind paying $300 for a room, but it should include good quality bedding at the least. I will not stay at this hotel in the future.
Clean comfortable and they had bath robes. Pleasant staff. Had to pay for parking but only a couple of bucks.
The feel, the professionalism of the staff, the beauty of the hotel. I enjoyed the artwork. I'd really prefer not to pay for parking, but it wasn't a horribly high rate either.
Throw they set up the room was incredible Room was 100% DIRTY. All towels had little stains on it and eo smells like cat!!!
We booked a hot tub suite, the room was very spacious. The beds were very comfortable. The room was clean. They had a sign saying the were going to be updating the hotel soon. The hot tub was fabulous. We arrived3d in town early so called to see if we could check in early. It was about 1pm, they said they didnt have a room ready but would call when it was. We never recieved a call so just waited in the parking lot. Finally we went in at 2:45 and still no room ready. They gave us coffee while we waited and room was ready at 3:15. The hallways and rooms are dated, paint splatter on all the tiles. The tvs in the room were low quality and tiny. The cable flickers. The bathroom had no door.
Staff was really nice and friendly. Woke up a tad bit late called the front desk and they let us check out early. The only thing that bothered us was the heater was not working at all.
Jazmine, at the front desk was so helpful. I had booked a different hotel and it was unsafe and dirty. Jazmine greeted me with a smile and hello and made me feel welcome. I was very frustrated but she was able to claim me and gave me my room. She even booked my next stay in Tacoma. A high five to Jazmine for her incredible customer service No comment
The free breakfast was decent, the hotel seemed clean and for the most part accommodating...For the price in the area it was inexpensive but still nice enough. It seemed outdated, paint and tile were chipped in the bathroom. The staff ignored me when I can to check in and instead took a phone call of someone else asking really stupid questions. In their defense there was only one person and the desk and she did say it was her first time at that particular property.
Rooms were spacious and well appointed. Very quiet even next to the freeway. Staff was very helpful, especially in the restaurant. Hotel is a bit dated, shows some wear, ventilation system was noisy.
Nice hotel with high end look and feel. Comfortable beds and clean room with friendly and professional staff. Cafe in the hotel had very limited breakfast menu, and kitchen was shut down for breakfast when we went there at 10AM. Found a breakfast place about 3 blocks away, but would be nice to have breakfast at the hotel.