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The staff was very friendly. The room was kept clean and the bed was super comfortable. The location was great too! Connected to Lincoln Square for business. Connected to Lucky Strike and the movies by sky bridge as well. Smack dab in the middle of the mall area. 2 blocks away from an LA fitness but also had its own fitness center if you didn't have an LA Fitness membership. Only down side was not being close (walking distance) to any grocery stores where you can buy bottles of water and other essentials. The hotel provided all that you needed if you asked for it, it was just much pricier. Other than that, enjoyed our stay very much!
Great location Poor lighting in bathroom Staff unhelpful in resolving various room and facility related issues. In particular, after twice complaining about excessively noisy hotel guest, front desk agent said "Ooh, I hate when that happens."
Clean the man washrooms more often
Great location with a great view!!! Beautiful room with a large tv! A little pricey!
Clean room, prompt room service
The customer service on the way out was excellent. Christen was the best, her attitude was great and it felt genuine like she really cared if we enjoyed our stay. I did not like the overall cleanliness and would hope in the future attention to detail will be looked into by someone in charge.
Nice clean modern hotel.
Good staff The bed was as hard as a rock, not what you would expect for a higher end hotel.
Staff was awesome! Malls all around
The hotel was very nice and comfortable and I like the valet parking. the location was nice also. After booking a room for 4, we recieved a small room with 1 King, they brought a roll away that was a double and there isn't anyway two of us would fit on a double. When booking the room it said 2 queens or a king. I guess I assumed when they saw that we were bringing 4 people, they'd get us a room that'd fit all of us? After hours of explaining the situation to different hotel staff, they finally switched us to two queens at no additional charge. This was after being told that we booked it as a king through a third party site so really, it's not their fault. My husband got on their website and saw that they offered the exact same room when inputting 4 people. I'd love to see how 4 people could comfortably sleep in a king size bed and one double bed!
Pool Near nice restaurants Pretty Eco friendly Could be yet "greener", eg using jam jars rather than plastic tiny dispensors,
The hotel was nice and close enough to walk to Marymoor Park for our concert. It would have been nice to have some eggs with breakfast.
Fairly quiet, clean. Friendly service. it would be nice to have a couple more outlets at the desk to accomidate both use of computer and people charging their phones. There are other outlets around the room, you can hunt for.
Great place ,only complaint was are room being on 3rd floor and only ice machine being at lobby
Breakfast was good and beds were comfortable. Walls were thin