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Rooms are clean and spacious. The staff was incredibly unprofessional. I was there for business. When I returned to my room my dog was not there. I was furious. They have no right to remove my service dog from my room and if there was a problem they should have called or emailed me. There are so. Any ways to get in touch with a person in this modern day, it's unacceptable for them to remove the dog without reaching me. When I returned, after they took a few minutes to go to the back office and get my dog, they seemed nervous, as if they knew they didn't have the right to take him. They said they were nice enough to feed and walk him. I explained that dogs have sensitive stomachs you can't just feed them new food and that it's very dangerous to walk and have a persons dog out and about. God forbid something happened to him. They said it was because he was barking, well I've travelled with this dog for 11 years. We've gone everywhere from Sedona to jersey to st Barths, without issue. They should have called me before removing him. I would NEVER stay at this place again. They are unprofessional and unfit to be running a hotel.
The facilities are nice as are the rooms. We had dinner in the restaurant and the food was good. I ordered a Martini in the restaurant that was served in a champagne glass instead of a martini glass.
The staff was friendly, room was clean, close to shopping Parking area was full, had an event going on
I didnt like the fact I was charged a deposit when I booked the room online it said no deposit needed but other than that love it
I liked the quiet at the hotel and the spa. I did not like the schedule of the restaurant for dinner. for the weekend was closed.....
We were disappointed that the pool was closed.
Location, cleanliness, modern rooms, friendly staff. Wish the breakfast had been included!
Pool was nice. Everything was clean. No included breakfast, workout room was small. Deadbolt on my room door was weird, possibly broken.
Staff and low cost of peripheral expenses like the shop and breakfast. I chose it because I wanted something quiet and clean. It was very quiet and very clean. I would definitely stay there again.
very clean,great location
Whirlpool in room TV with HDMI (good for Chromecast) Reliable WiFi Clean room Door lock was broken on first room and had to be moved Whirlpool was broken in second room and had to be fixed They missed my wakeup call
location and convenience to downtown paying for parking, hotel should have free parking for guests if they want to park their own car and also valet if they want. A choice for the guests would be nice. Also the bathroom needed some maintenance: the shower rod was loose and leaning down / the towel rack was loose off the wall / and the shower curtain was hanging off of the hooks and not hooked together.
Incredible value Rooms are clean Well appointed rooms from bedding to technology They charge 8.95 for internet access. Just raise your room rates by $9 and include it.
Fantastic hotel very class, very comfortable No
It's a fabulous hotel with attentive staff and impeccable accommodations
Hotel was very nice and served our needs for a quick, one-night stay near the Rutgers campus. We didn't really have time to take advantage of all the hotel's amenities. Parking was pricey; we chose to self-park because valet did not have in/out privleges. It was a bit of a hassle to drag our luggage from around the corner.
This was the nicest hotel I have ever stayed in. I was overwhelmed when I pulled up and stepped into the lobby, my first words to the registration desk were "well I'm out of my league". Everything was perfect. The staff was professional and courteous. The room was extremely clean and very modern. The view from my room was nice, looking down at the the state theatre, or out at the rest of New Brunswick. And I lucked in to a "special price". So it was very affordable. I have not compared it to regular rates yet, but I would think the room was worth significantly more. If I go anywhere in the vicinity I will be staying here again. These didn't bother me personally, but just to make others aware. The heldrich is in the middle of the city, so you either have to luck into free street parking or utilize the parking garage directly behind the building. Parking cost about $20 per night, or $25 for valet parking. There was not a refrigerator or microwave in my room, maybe it was just the room I chose. But again none of these bothered me.
nice gym and good breafast, comfortable, friendly bar lounge
Very comfortable and there was no one else in the pool and workout area when I used them.
The room was clean, comfortable and reasonably priced. The hotel is well-laid-out and beautiful. Breakfast was fresh and tasty, but overpriced.
The Gym fascilities was good Could be quite busy during the week, i.e conferences
Every thing no
Great location right in downtown New Brunswick. Good price/rate via kayak Musty/dusty room wreaked havoc on my allergies. Shower handle was broken and had to be replaced. No free wifi.
Location and Price Maintenance. No one answers phone Hair Dryer was broken and UNSAFE. could have caused injury
the location was nice and the hotel was very spacious. not having a steam room.
The hotel was a great deal, liked the location, was relatively quiet Some of the staff had attitude, expecially at the hotel restaurant which i would not recommend, 3star food at 5 star prices
A friendly helpful staff There were no problems at all
Our sheets and towels were changed on the daily. Our room was clean and beds were very comfortable. Staff was very pleasant. We were staying for 9 nights and laundry services nor dry cleaning was available. No fridges available in rooms either. Our room smelled like cigarettes when it was stated the hotel was a non-smoking hotel. Besides starbucks not many nearby places to eat within walking distance. Ice machine broken on our floor and outdated decoration. A bit overpriced nightly rates for a hotel where nothing is inclusive (wi-fi was very limited, breakfast)
I had no problems checking at 2am, and the room was quiet all morning.
We stayed at the Hyatt due to a football game across the river. We had booked the rooms based on the location and were not disappointed. We were able to walk to the downtown area (only a block away) and grab a late lunch before heading to the tailgate and watching the game. The hotel is a little bit tired, but the staff, the cleanliness and the location were outstanding.