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The staff at Riu Sante Fe was amazing and the property was very large with lots of space and swimming pools and restaurants. Overall the buffet food was good with lots of selection but the liquors are pretty standard, low quality with no selection of beer other than dos equis. Lots of bars and places to drink though The food was mediocre, the buffet seemed to have the most selections and the dining restaurants were ok - steakhouse has a great view if you can get in early to see the sunset.
Overall it's a great resort. There was a variety of food and alcohol available all day. Lots of pools. Even though it seemed the resort was full there was always a place to go that was more or so private. Staff is welcoming and works hard to please. It's a large facility and unless you have a good excuse to leave into town you really don't need to. We rented a car and drove all over the place but we were always looking forward to coming home to our safe gated palace by the end of the day. The frat boys and sorority girls running around inebriated adds to the entertainment but can get old. It doesn't last long though seeing as after about 20min of drinking they can't handle their liquor anymore and seem to disappear for the rest of the night.(maybe somewhere into the toilet). Overall no one bothered anyone and was always friendly. I never heard or saw any fights. In Mexico people seem to want a tip just for saying hello to you. So choose wisely don't be afraid to look cheap. Yea they're poor but so are you Wink wink. Blow and Mary J are abundant. Not in the resort itself but surrounding beaches. Up to you if that's good or bad. Tons of pos timeshare cockroaches. Stomp them out and kill them before they get to you. The resort will actually give you a lecture on how to avoid them, so listen closely.. Unless you like throwing your money away for the next 15-30years on something you prob will never use up to you. Overall nothing bad to say about the resort itself. It's guarded and gated and that is for a reason. Enjoy.
The staff was very friendly, food was good, and the resort was always clean. The room we had needs to be revamped . The television is old, the bed was uncomfortable, sheets looked old and felt rough, the bathroom towels felt like sand paper
everybody was top on there job!!!!! they don't take American money and they don't give the best exchange rate at the hotel......I got up to 1310 pesos in town and 1250 in the hotel..which meant anything over the all inclusive price was costly..also was offered to take part in timeshare and the people were rude and we fet pressured....
The grounds were beautiful, food was excellent and the staff were all friendly and helpful. Could have used air conditioning in the lobby and at least a couple of the restaurants on the property.
The staff was super helpful, extremely close to the Cabo Del sol golf course. You can jump in a shuttle and be at the Ocean/Desert course in 7 minutes. As an individual, I ate meals at other hotels because I had friends in town, so I'm not sure if the premium I paid for it was worth it. The pool area fills up quickly (I think this is the case in most resorts.) But you have to wake up early to grab a chair next to the pool. Lastly, the INTERNET SPEED IS HORRIBLE. I got .2 MB / seconds download when I was able to connect and I was bounced off a lot. I intended to work while I was down here, and came home a day early because I could not use the internet.
I stayed during Thanksgiving weekend. Happy that this hotel is one of the few four or five stars hotel that opened after Hurricane during Thanksgiving. Facial was great. They used very nice product on me. Wireless connection was fine. Because this is not a big hotel, and not having a lot of activities organized by the hotel, the wi fi becomes important. I am disappointed as this hotel being rated at 4-5 stars in many web sites. The room is very small. There were swimming pools but they were so cold that noone wanted to go into them. And yet the weather was so hot. There were just not enough umbellas next to the swimming pools. One can easily get sun burn if you do not keep putting sunblocks every hour. It was not very fun when it was so hot when water in the pools were so cold. Restaurants service was very slow. We ordered breakfast room service one morning. It never came. For your reference, all of my ratings ( cleaniness, comfort, facilities, location etc) are rated against all other 4 or 5 stars all inclusive hotels i stayed in Caribean.
Ocean view clean and nicely furnished rooms but the part I didn't like it: we had a stormy day & there was not enough indoor activities for such a day. Also in the buffet they aren't using glass shields and any spit out of mouth can be inside food trays
Loved the attentive staff, excellent and tasty food, beautiful resort. The time share salespeople were professional but persistent. Since we booked the resort as a hotel option did not appreciate the persistent requests to attend a welcome breakfast and had to be very firm/rude in order to avoid the requests.
All inclusive was amazing . The staff was very friendly You have to wait for the shuttle to drive you around because it's on the hill and it's really hard to walk