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The hotel was extremely dirty, beds were uncomfortable and it smelled. The fridge wasn't even cleaned out from the prior occupants in the room. The food at the cafe was okay. I would never stay here again.
The staff was very friendly, our room was spotless and very spacious, the casino was super fun, and having the restaurants in the building was very convenient. Will definitely stay there again!
We stayed in the standard King Room. The bathroom was spacious with a water closet. The room was HUGE and comfortable. The parking is very convenient. We went during the weekday, so it was very economical. Steak restaurant was pricey, but it was delicious and we had so much left over. Love the free soda dispensers around the casino. Casino was spacious and had many options. Overall, a VERY nice weekday getaway. During the weekdays, a $5 blackjack table would be nice. That's my ONLY suggestion to improve.
The room was very spacious, generally clean, and quiet. We stayed on a very cold night outside, and the room was nice and warm. WiFi is free. Kids stay for free. Good price for the area. 1) The hotel is 100% smoke-free, which in principle sounds good if you are a non-smoker. However, our room had a faint smell of old cigarette smoke, either from when the room was a smoking room or when someone decided to violate the policy. 2) When we arrived in our room there was only a very small amount of toilet paper left with no extra roll. I understand they're trying to save money, but the room should at least be functional for a night. 3) The hotel lacks a breakfast, which just about every hotel now has. Even the inexpensive hotel across the street advertises a breakfast.
Lots of people wandering around, likely drunk, cursing, yelling, slamming doors, a low class environment
The only thing I liked was the price and it really wasn't a great price. It was not cleaned properly before we arrived.we found a dirty towel in the bathroom. It was very noisy (walls too thin) . We never leave anything in our car so the hike up the stairs in the cold wet weather was not fun after a long day of driving.Seeing four police cars in the parking lot on our arrival was unsettling. Not enough hand towels or wash clothes for the three of us. Shall I go on. I think you can get the picture.
Staff was always friendly and helpful.was Wasn't a refrigerator in room, didnt realize until there. Guess have to request one when booking.
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We expected the hotel to be connected to the casino. You said it come with a breakfast buffet, so we thought we would be eating at the casino. CASINO SAID NO, ALSO ONLY CERTAIN DAYS THAT THEY HAVE BREAKFAST BUFFET. We were disappointed that we only got the continental breakfast at the hotel. Also we expe
Non smoking room smelled like someone smoked a pack in there the night before. This was disgusting. Also you have to call someone to come to the desk to check out at 7am. No one is waiting there. Seems like Wyndam just wants to cut all costs possible to make more money and not waste money on things like adequate cleaning and front desk hosts.
I enjoyed the location as it was off a side street, which was off the busy main street. About an hour from downtown Chicago and 15 minutes from the Rialto Theater. We were awoken early the first morning we were there by a lot of noise from the adjoining rooms (above and sides). I am not saying the walls are too thin; however, they must be as thin as Justin Bieber's personality. That would be anorexically thin, in case you were wondering.
Was not as described in add. Add indicated Smoking. The hotel is now all no n-smoking. It also did not indicate that it was a handicap very disappointed in Kayak for not correctly listing the room.
The staff was very friendly and helpful. Breakfast was good too.
It's nice that they have Breakfast. The place is run down. The bathroom ceiling had mold all over it. The elevator was broke. They are understaffed. They have one person working the place so it took 20 minutes to check in because when we got there the worker was away from the desk. Then the same front desk person works the breakfast bar so if you need something you'll have to wait till they get time which in our case was toilet paper and a hour wait. The workers were nice but they are expected to do more than one person can handle. We will NEVER GO BACK. We were at this hotel when it was the Holiday Inn and it was much nicer. They have a huge sign that says newly renovated and I think what it should say is newly distroyed. Not to mention no one plowed the parking lot after it snowed a foot so I fell walking off the sidewalk because you could not see where it ended. DON'T GET A ROOM HEAR.