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The staff was very friendly, our room was spotless and very spacious, the casino was super fun, and having the restaurants in the building was very convenient. Will definitely stay there again!
The hotel was extremely dirty, beds were uncomfortable and it smelled. The fridge wasn't even cleaned out from the prior occupants in the room. The food at the cafe was okay. I would never stay here again.
I lived in this hotel for 6 months in 2014. I decided to stop over on my cross-continental stay because of its convenience and quality of service. The hotel is located in a kind of cul-de-sac a hundred yards from the I-80, just west of the bridge and behind a Bob Evans. I used to eat breakfast there on weekends. This Red Roof Inn caters to businesses, partiers, and people who come for conventions in the local area. Red Roof always has a separate section for businessmen so the partiers don't keep them up. The rooms smell of cleaning solution because they see a lot of use. They are well-maintained though. The bed was new and nice and firm. The AC was loud but steady so you don't notice it. The TV was good: channels are limited but they did have HBO. The furnishings are sparse but the adequate for a single person or a couple. Don't bring a mountain of luggage in. The security is excellent. You could read a newspaper with the parking lot lots. As I recall, the Joliet police have regular patrols in the lot. The front desk allows the clerk to see who's entering and block them. I never had any problem with my car or room when I stayed for 6 months in 2014 or recently. This hotel is well run. The staff are polite and kind.
It was not cleaned properly before we arrived.we found a dirty towel in the bathroom. It was very noisy (walls too thin) . We never leave anything in our car so the hike up the stairs in the cold wet weather was not fun after a long day of driving.Seeing four police cars in the parking lot on our arrival was unsettling. Not enough hand towels or wash clothes for the three of us. Shall I go on. I think you can get the picture.
Shower was small and pressure was low