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Hotel was nice and clean with excellent check-in service. My only complaint is that we waited quite a while for a bell captain, but finally gave up, found a cart, and took care of our own bags. Overall, probably the best hotel in Springfield, IL. The internet service was extremely slooooooooow. I called the front desk and got credit for the service with no questions asked.
Really liked this hotel and thought it better than the Intercontinental in Rosemont. Just wish we would have had more time to advantage of the many amenities offered. Will stay again when time is not crunched.
The front desk staff was professional and efficient with the checking in and out process. The hotel was clean, well maintained with several options for dinning in the hotel as well as surrounding the hotel. This was a bonus for us since we have small children. The pool was nice, it is located on the top floor of the hotel and the deck connected to the pool had a great view of the city. We would definitely stay again.
The hotel is very well located. Staff is helpful and cordial. Room heater needs to be clean and fix. The room was cold heater didn't work an dust was coming from the furnace. Also food needs improvement. I ordered breakfast room service and came on time but the quality of the food is poor. The ham was dry, and potatoes where from 2 or 3 days before.
Front deck staff were very nice and helpful. Breakfast staff paid little attention to tables especially if you did not get the buffet.
Loved the central location. Staff friendly. Clean. Great cookies. Shower curtain smelled like mildew. Wish beds were queen, instead of double.
Pay extra for parking. Should be included. This is the highest priced hotel in town.
Every worked well for us. Needs refrigerator in rooms.