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Everything was wonderful, very courteous staff, breakfast was wonderful. The location is Awesome!!
The bed was comfortable, lobby was cool and funky. First room had a broken window and smelled bad! Continental breakfast included the worst "eggs" ever and rotten milk!
I booked this hotel online using the pictures they showed of the property as the reason for booking. I was surprised when my wife and daughter arrived at the hotel and were afraid to exit the car to go in. They eventually did go inside and there were HOLES in the ceiling going down the hallway and several rooms were BOARDED up. They looked at the room and decided to go somewhere else. I called to cancel the reservation but they would NOT cancel the first night. They did refund the other 2 nights that I had paid. STAY AWAY FROM THIS PLACE. It is nasty and smells and they will not give you money back once you've booked. Totally disgusted!
The views of the river are beautiful. Beautiful old woodwork in the reception area. Walking in, you can tell this resort was once something special but it hasn't been kept up. There is a strange juxtaposition of old and classy with new and tacky. The couches in both our rooms had holes and the stuffing was hanging out. The wallpaper was peeling off the walls. Other furniture as mismatched and old. They seem to be very short staffed so service was lacking. Breakfast food, though acceptable tasting, was empty more often than full.
We enjoyed our stay very much , breakfast was very good .
Customer service was great from the front desk to the breakfast people. Our room was clean and comfortable. New GM was there to help the guest and gave us some information on the hotel history. Decor is not cookie cutter and interesting to look around. Good breakfast. A hotel map would be nice as you have to wander to find the pool and bar but it was cool looking at all the little special decor items Needs some updating and deep cleaning. Doors and carpet edges showing lack of care.
Consulted Booking.com 1) The bathroom toilet was not working at all; 2) non shampoo and no conditioner in the room; 3) limited breakfast; location is the most positive feature of this inn.
Nothing Dirty, foul smelling, in poor repair, seemed dangerous, badly in need of updating, river view obstructed, smelly, smelly, smelly, it was so bad that I called the booking company immediately upon entering my room to help me find a new hotel.
The front desk was super in trying to alleviate all the problems we encounter upon arrival and in the next 2 hours. At one point in time this hotel was probably a wonderful hotel. It's past its prime now.
the view and the food. the beds,
Nice place, spacious rooms , right on the river with a nice view out the windows in the room
Great food, nice wait staff.at front desk nice.bed great Stained drapes,smell of room and we reserved two queen beds and was put in one king size bed room. And wanted second floor.
Staff was rude. Called regarding a noise complaint before we were able to put our bags down upon entering the room.
The amenities were excellent, room was updated and fresh. Housekeeping did a questionable job with linens as hairs were found under the comforter and on one pillow. The heating/AC unit was HORRIBLE! The fan was unbelievably loud! It kicked on every 3-5 minutes and shut off about five seconds after starting.
Excellent room with two queen beds, microwave, refrigerator and a spacious sitting area. Great location. No fan in the bathroom
Great staff. Good location. Very nice room. The only problem was the TV that was having trouble with the cable connection. The CUBS were playing that night. Staff wanted to change our room but we declined since it was in the middle of the game.
Excellent job with interior of the room including sleep number beds. Difficulty with internet connection.
Location and mattress. Complimentary breakfast should be included in the booking.
The staff at the front desk and bar were very friendly There was a soccer team with 20 little kids playing soccer and running up and down hallways all day/night. Unacceptable. I overheard staff tell them to stop but that did absolutely nothing. The bed was broken and a piece of crap I know how to use it
Very accommodating staff for early check in and early morning access to swimming pool. No
Conviently located off of the freeway seems a little dated, shower curtain had been rehung and patching on wall was subpar something I could of done and I have no construction experience
This guest did not leave comments about this hotel.
Location was great. Rooms were clean and staff was friendly Toilet paper was cheap. Invest in some two-ply