Friendly staff Happy Hour Noisy Cold showers Water pressure poor
There was a spider in the bathroom.
No privacy! The guests in the pool were children alone. Unattended by parents and over the maximum capacity by DOUBLE. Kids were screaming non stop The door to the hotel room was a wall of glass, if the drapes are open. You could peek right in!
I love that we get two rooms with a door dividing the two with Embassy Suites. The staff was friendly! I feel like this location really needs an update. Everything just feels a little old. We've stayed at many other hotels in this area and this Embassy Suites is our last choice. Nothing in particular that was 'bad', but nothing stood out as spectacular either. The breakfast choices were really minimal and not very tasty. I was really surprised that we felt this way as the breakfast here used to be one of the favorite things about staying here.
Rooms were very spacious, but dated. I liked the mini fridge, microwave and separate living space from the bedroom. The bedroom also had an additional vanity with mirror and sink for getting ready in the mornings. Coffee in room was nice. BRING YOUR OWN HAIRDRYER! It took me over an hour to blow dry my hair, so be sure to bring your own, ladies with longer hair! The rooms were dated, but provided a lot of space. Bathrooms were dated as well.
breakfast. staff at breakfast were very friendly and helpful. room was fine, and location was just what we needed for the nearby Japanese mall and LegoLand. no maid service at all (we stayed 2 nights). trash cans were thus overflowing, etc. one of the two front desk people didn't seem interested in the hotel business, and wasn't particularly friendly (the other person was great!)
clean comfortable, great bed, attentive and friendly staff. A good choice for business travel.
The staff was really friendly and the hotel is very high quality
I like it when everything is new or newer and updated. Didnt feel like you where staying in someone elses old house.
Booked a King bed room, but upon arrival was told it was unavailable.
We had family from four states stay here when we all came together for a surprise party weekend. We all loved the décor overall, enjoyed the Sunday brunch, and clean, comfortable rooms. Pleasantly surprised by the saltwater pool! Our ages ranged from four to seventy-five -- all gave thumbs-up! Sam & Harry's got points for a nice brunch and great service on Sunday morning - but not so much Saturday night when the hostess gave some (bad) attitude. Hopefully, just someone having a bad night. Overall -- great facility & staff! Wish the pool hours would be extended - maybe adults only later? (Hard to relax or do laps while someone else's unsupervised kids are throwing footballs all over the place!) Also - WIFI should be a given at a facility like this!
The tub /tile needed to recaulked, it was all coming undone.
The price. The place definitely looked like it had been lived in and was worn out. I stayed there with my family and had to reassure them that staying there was a 1 night only affair. The halls smelled like a coworker had cooked some weird food in the breakroom microwave. The floor did not seem clean. There was nothing in the cabinets to help out with eating of any kind. This was stark difference to Sonesta ES Suites down the road which were amazing compared to extended stay. No pool. Oh man. My family really missed Sonesta.
Everything was good.
This guest did not leave comments about this hotel.
Convenient location, early check-in was easy Window unable to close completely, allowing cold air to enter. Loud footsteps from upstairs.
The staff was good 1) I was placed in a smoking room instead of non smoking 2) When I switched rooms I was given an unclean bathroom 3) no room service was provided in-spite of everything happened
Kitchen & price Nope
Location near ikea, the mall and some restaurants was convenient Pretty basic place. Breakfast in the morning is just granola bars and muffins, and not really any type of a breakfast area.
Hotel was in very good location near to wood field mall and other businesses. No room service for less than a week stay No Kitchen items even though it says kitchenette. We had to ask for items which are needed It says breakfast but its not really a breakfast which I was expected for this hotel.
Location and cleanliness of lobby. The rooms were not as clean as i would have expected. The attendant during check out was not very friendly
This guest did not leave comments about this hotel.
The corner room given to me was huge and clean. The staff was a little incompetent. Argued with the front desk clerk back and forth about check-in/out issue and I felt the conversation was going no where. She was incredibly rude.
seemed like we were in motel 6
Bathroom light was out.
The Wingate was a great location. Lots of shopping and resturants in the area and just 20 to 25 min. for Chicago so it was nice. I didn't like the fact that there wasn't any pop vending machines. You have to buy your pop from the room and it is $2.00. I would have rather not paid that $2.00 for a 12oz can of pop.
Free internet, clieanliness of room. the odor of the third floor hallway
everything was as promised breakfast a little bland?
The breakfast had a nice selection. The hotel is close to interstate, but is located on a quiet street. Carpet could have used a nice cleaning.
The bed was great. It was extremely comfortable, and it would be the only reason I would return. The television was beyond horrible.
Place was a dump, thin walls, poor TV, noise, old bath,dirty.