Meals, leisure facilities, friendly and helpful hotel staff Only on my last eveing at the hotel did the TV and associated services become available in my as a result of the television being upgraded to a plasma screen with separate ethernet point.Perhaps an upgrade was being planned but there was no communication on this matter. Perhaps my business clashing with the SpringFair at the NEC in early February means that the hotels don't have to try too hard for business?
Quiet location - confortable hotel, large car park and sports centre Menu restricted - service very slow many rooms in annex quite a walk from hotel itself
Enjoyable walk around the lake. Shame there wasn't more access to the surrounding areas and it could have been developed more for visitors to enjoy
Being with my husband Very very expensive - signs not very good - like a maze
Gym Food cost greatly outweighed the quality
Food good, location good Room dirty and dark/ dingy. Poorly maintained and not cleaned properly.
I stayed at the hotel because a family wedding was there, so it was very handy for this. I would not pick this to stay at because the rooms are all over the place and it was a long walk from reception to our room. At breakfast if it was busy, they staff could not keep up with the demand. We had to wait to be seated & then we had to wait for fresh breakfast to be put out on thre buffet. They even had to send uostairs for more bread.
I found the hotel and its staff to be pleasant enough. The breakfast was definitely worth the £10 as they catered to everyone,however the bar menu was certainly overpriced. The only thing i was really disappointed with was that the pool was out of order and the kids were looking forward to using in during our stay!
staff were very friendly and the food was lovely not a dislike the price f meals were vey expensive
The spacious and comfortable superior conservatory room with lovely complimentary Cadbury treats. The buffet breakfast was tasty with a decent range to choose from. Prompt and friendly service from all staff throughout.
Food, Service, staff, quality of facilities Table clothe at breakfast was not clean and the shower head in our bathroom directed the water too close tot eh taps.
generally good no issues
The whole experience was amazing felt totally relaxed
Staff were very helpful and friendly. Didn't like the small bath towels.
I like the surrounding grounds and it has a quintessential appeal about its artichect and surround. the mattress was little too firm for personal taste but I slept well nontheless
the staff were very helpful and the place was beautiful
We only stayed one night, but found the staff and the atmosphere excellent. The carvery meal in the restaurant there was excellent and is thoroughly recommended.
Great value for money, especially if you are a golfer.
friendly helpful staff cleanliness peaceful environment pleasant surroundings No
breakfast the young lady who tended to us was very polite and helpfull the room was very tired and quite expensive for what it was
nothing - this was the worst hotel I have ever stayed! everything. filthy, poor facilities, stank of smoke
Local to where I was going each day
We were attending a wedding and the hotel was ideally placed midway between the church and reception venue. The night was excetionally hot and there was no air conditioning or fan. Only one of the 2 windows could be opened wide. People leaving the live music event at 3.00AM spilled out into the street and were extremely noisy; the live music itself was not a problem.
Location away from the plastic hotels of Birminham Noise fron traffic outside.
Breakfast Loud music until midnight
breakfast, very poor
Staff very polite and helpful food very good nice comfortable clean hotel ideally situated close to shops etc
The bar area had been updated and the location was good and central to town The rooms were very shabby and in desperate need of renovation, it was noisy as right next to the road with the bar not closing until 3am and the walls were paper thin. Was kept up until 6am with some mad drunk irish man screaming at his wife for an hour
Excellent refurbishment, first room ever stayed in that allows you to watch tv in comfort from bed. The fact that no evening meal service was available, Could be that it was Sunday may be reason !!!!!