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nettes Personal, hilfsbereit. Badewanne mit Thermostat. Schnelles 6000er WLAN kostenlos. Fahrstuhl vorhanden. Rezeption 24h erreichbar, der Zimmerschlüssel bleibt im Hotel. der typische englische Charme, quietschende Dielen und Bett, getrennte Wasserhähne für warm und kalt am Waschbecken. Der Abfluß passiert langsam (evtl. verstopft). Kein deutsches Fernsehen.
The staff were very nice. Both check in and check out were quick. Was nice to be taken into the lobby and given directions to the room. Room clean and nicely decorated. Fab shower. Bed very comfortable. Hairdryer with a diffuser...brilliant!! Breakfast was excellent. Room a bit on the small side but had everything needed.
The hotel was very comfortable and I'm glad the decor is is keeping with the age of the building. On our first night there, there was a problem getting a reservation for the restuarant Maxines and we had to eat at 6.30pm.I think they should make sure they have room for hotel guests. Also the restuarant is very, very expensive and my party considered the food was not of a particularly good quality.
we stayed at the hotel to go to a wedding , and loved it from the moment we stepped in through the door .The staff were so attentive and helpfull .My room was on the ground floor and it was stylish ,warm and spotless .The food was excellent and the wedding planners made the day very special . The only thing we found difficult was finding the way into the grounds of the hotel as it was nt very well signposted. We also found that we could have done with a few more staff on duty on the bar when it got quite busy.
After ordering room service (2 sandwiches) reception called back and said it was going to take over 1 hour. ridiculous. Also, dinner was meant to be served from 5-10pm. We got to the restaurant and were told rather rudely that it wasn't possible to fit us in at all due to a wedding taking place. Fair enough but should have mentioned this to us when we checked in.
Lovely room, friendly helpful staff and excellent position of hotel to Darlington shopping centre. Nothing.
we found the hotel welcoming [ warm and cosy ] we are not complaining but found the breakfast was rather hurried .too many courses on your table at once.
Free broadband was provided to the room. Very good to see this and wish more hotels would offer it. Service during the evening meal was not brilliant....a bit slow, but I have a feeling that the member of staff assigned to my table was in training and so this does mitigate the criticism slightly.
Good food Warm white wine
The hotel foyer and reception rooms are lovely. The bedroom was clean and had all the essentials but the carpet was worn near the bathroom and the basin was cracked.
The hotels decor and stylish "style" The breakfast waiter ! Grumpy and moody - not an ideal welcome !
exellent..the best hotel i have ever stayed in..will definately be going back.
Excellent hotel, staff very friend and helpful. Spa facilities marvellous. The afternoon tean brillant.Cocktails superb, bar staff willing to mix what ever you required.
All of the staff were great very pleasant and always willing to help you and make sure your stay at the hotel was perfect, they make you feel a million dollars! The spa facilities were fabulous! A large pool area also with a spearate hydrotherapy pool and about 6 treatment rooms ranging from an igloo, tropicarium, saunas steam room and heat room, ideal to relax and unwind.
Although it was only a brief overnight stay and we arrived particulary late. The staff were extremely accomodating and welcoming no
This hotel was completed in Oct 2009 and you can tell - everything is brand new. Bedroom was wonderful - large and with wonderful lighting system. Hotel is set in acres of grounds. It made for an hour walk after breakfast. Never stayed in a hotel this luxurious before! Spa is wonderful. Large pool with exquisite changing rooms.
loved everything about it... wonderful luxurious hotel with professional friendly staff. Loved it!