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I was at a conference - there was everything we needed. The guest rooms were very comfortable - lots of pillows! A few things: A light on the podium in the Grand Ballroom would be a welcome addition. Also the chairs aren't comfortable and they are placed too close together. The escalators were broken. I don't like that you have to go outside, walk a distance, then carry your luggage up stairs to the car, when parked on the roof level.
They need to upgrade their TV's bad!!
The staff was very pleasant - made you feel welcome. The Computer was down at check out so no receipt was available. One was to be sent electronically but nothing has arived.
The hotel is located right downtown and was in walking distance to many restaurants and bars. The rooms themselves were clean and we were on a higher floor in one of the renovated rooms and would recommend this. The only downside were the beds - when I called to make my reservation, I asked for a room with 2 queen beds and was told that is what we had. Apparently, there aren't any queen beds, they are all doubles. We made due but it would have been nice to of been told when making the reservation, it was a girls weekend and there were 4 of us. I also found the pillows were over stuffed and very hard.
In town to visit family and the separate living area in our room provided a great place for us to all gather before and after dinner. The entire suite was spacious, comfortable, and clean. The complimentary breakfast was delicious and had great healthy choices. All the staff were very friendly. The location is great and walking distance to some fabulous eateries. Would definitely return.
proximity to bars and restaurants downtown Some house keeping issues in the room