Room were comfortable and clean. Front desk staff gave us very good recommendations for meals outside of the hotel restaurant. The location was convenient for Niagara-on-the-Lake wineries. No staff in pool area to address unruly guests.
The hotel staff was very helpful in giving us directions and making restaurant recommendations. The pool was very clean and so was the bathroom. The matress on the bed sagged and was not very comfortable and the carpet in the room looked stained.
Room was nice and clean. The TV wasn't viewable from whirlpool. Didn't not include breakfast. Almost 300.00 per night and no breakfast?
The bed was really comfortable and soft, the cookies at the check in were delicious. An overall wonderful experience. Nothing, everything was great!
A great place that was clean but a good 15 minute drive to the center of town.
The very poor Internet in room service
Friendly staff, clean and bright hotel, ease of check-in and check-out. Good parking facilities, ease of getting to attractions in area without having to pay high prices. Great breakfast as well. Nothing - I thoroughly enjoyed my stay!
Lobby, staff was very nice, plenty of hot water. The beds are too firm; the food is pretty bad, especially the hot food; our friends room was not cleaned; and we had ants in our bathroom.
We found the hear very hard to regulate , otherwise it was great. Our Street Pilot was very confused due to new construction and so the hotel was not where the Street Pilot thought it was.
Even though the hotel was busy with events, the room was very quiet. The room was very spacious and spotless.
I thought the hotel was five star all the way. N/A
Well located, central but not in the heart of the town. On site restaurant food was excellent wih a great ambiance and in particular the breakfast was outstanding. Liked the coffee room in the foyer.
Very relaxing,location location.great night sleep,modern amenities pi Nice to have a pillow menu.
Great location for attending Shaw Festival - just across the street! Many wonderful restaurants within walking distance. Others just a 5 minute drive away. The room wasn't as large as we might have expected, given the price point.
Reception staff very friendly and helpful. Bedroom well equipped Breakfast choice , cooked or continental. Couldn't mix therefore no toast or bread offered.
The hotel is modern and luxurious. We were welcomed into our room with a complimentary brownie and personalized stationary. Our room was beautifully decorated and the mattress was very plush and comfy. There was complimentary tassimo coffee and tea in the lounge that looked like a living room out of a decorating magazine (my in-laws got great use out of it). There was also a filtered water dispensor in the hotel that saved us from buying bottled water. The television in the bathroom was also a nice touch! Complimentary continental breakfast was delicious! All the shops were only 5 minute walk away. The hotel had a lot of little details that made it a great stay. Our room over looked a parking lot.
Comfortable, gracious staff...I wasn't there long enough to enjoy the Spa..maybe next time! No
The staff and kitchen were excellent. the location was very convenient for shopping and the plays in the festival. The room was claustrophobic and the liack of closet space was a major problem. The room is simply too small.
We went over to USA to watch American Football and had difficulties with the crossing. We loved Niagara on the Lake and enjoyed the hotel, good food and well mannered staff. I would have enjoyed an outdoor swimming facility as it was very hot when we were with you.
The hotel was very modern with many designer touches
New! Easy to get around. Length of hallways /distance from reception. The $10.00 facility fee!
The service at this hotel is always exceptional and we enjoy coming back again and again. I don't like the extra parking and facility fee.
Top class hotel
The White Oaks staff is friendly and helpful and speak to you when they see you. Their customer service is impeccable. Nothing
Free parking. On arrival we were met by very friendly staff, one of whom took us to our room and provide non-stop chatter about all of the hotels wonders which amounted to a grand sales pitch. Hello, we already paid. Very annoying first few minutes.
The room was very spacious and the beds were very very comfortable. The information provided to the guests re local sites was extremely helpful! And the spa had excellent treatments. Great gym too.
Room size, staff courtesy A little like a maze. Long walks with many turns to get to various facilities.
Yes,when I was told that my card was declined, I was shocked. I was under the impression that it was prepaid with my other card that I had given them before I left the usa. She said no that was just to hold the reservation.I Have the form that clearly states what our credit limit is and I am writing to the consumers division to report this lack of privacy. In the end we stayed only two days instead of four. They gave us a hard time about that also , needing 48 hours notice. Which they had on the first day we got there when we saw the way we were treated. We decided not to stay for the four. They got more than the 48 hours.
The location of the conference center allowed easy travel to the quaint town of Niagara on the Lake as well as the falls. Once inside your facility I was impressed with the cleanliness .... Excellent!
Friendly staff and comfortable, practical room Rather gloomy decor, and basic breakfast
The bedding needs to be upgraded. I didn't rest well. The beds need to be exchanged for some more comfortable beds.
We liked the Inn and staff. The Inn was close to everything we wanted to see or do in the area We liked everything
I found the stay at this Inn to be one of the best. Great staff good room. Only complaint matress could be replaced.
Wir hatten unser Zimmer im 20. Stock in Richtung Falls! Ein Traum! Man schaut unmittelbar auf die American Falls - und ab 20h30 sieht man die Beleuchtung der Fälle direkt vom Zimmer aus. Eigentlich nicht. Kleiner Kritikpunkt ist, dass das Parken nicht unmittelbar im Hotel möglich ist.
Lage mit Sicht auf die Fälle Nein
Letztlich schönes großes Zimmer mit toller Aussicht aus dem obersten Stock. Der Indoor-pool wird jetzt renoviert, was gut ist, der Outdoor-Pool ist klasse. Bequeme Betten. Zunächst etwas muffiges, dunkles abgenutztes Zimmer. Nach Reklamation haben wir ein besseres bekommen.
Blick aus dem Zimmer auf die Fälle war sehr beeindruckend. Zimmereinrichtung in ansprechendem Design. Gleich hinter dem Hotel beginnt das Vergnügungsviertel mit Riesenrad, Geisterbahn usw.
Wir hatten ein Zimmer mit Fallsview gebucht. Dieses war leider nur im dritten Stock und man konnte nur einen kleinen Teil einer der Wasserfälle sehen. Daraufhin haben wir an der Rezeption höflich nachgefragt, ob nicht ein Zimmer in einem Stockwerk weiter oben zu bekommen sei. Dies wurde sofort gecheckt und wir erhielten ein Zimmer im 14. Stockwerk mit einem fantastischen Blick über beide Fälle. Nein, gar nichts.
Die Aussicht war perfekt beim essen. Ein Zimmer mit Aussicht auf die Niagara Fälle ist aber nur ein I-Tüpfelchen. Aufpassen mit dem Vallet Service. Da verschwinden gerne mal Geldbörse, die man in Schubladen von dem Service wiederfindet.
Nähe zu den Fällen. Blick auf die American Falls.
Die Zimmer mit der Fall-view Sicht ist fantastisch. Internetleistungen
Toller Pool Einrichtungen Das Personal fantastisch und Atmosphäre Perfekt für Familien Ich kann nur keine perfekte Punktzahl geben, weil das Essen nicht gut war Die Pizza ist gut, aber alles andere Essen nicht Da jeder so nett ist, ist es schwer, sich über etwas zu beschweren Warum macht keinen Sinn alles ist gut, aber das Essen nicht
Die Zimmer werden täglich gereinigt, überprüft und gelüftet ... kleine Details sollte auch berücksichtigt werden z. B. das Shampoo/Seife/Spülung Spender war total leer ... Perfekter Ort für eine Familie ... begeistert ... ein wenig teuer, aber wir hatten eine gute Zeit mit der Familie.