Hotels in Kitchener

Close to Beer Store. Hot tub broken. Pretty grubby.

It is in a good location for what we went to Kitchner for, hockey. It is located right between the 3 arenas. Also the room SIZE was nice. But it stops there. Where do I start. It looks like a prison, not well kept. There is torn wallpaper, holes in the wall, dust, the pool heater was not working and closed by the health department, it smelled, and there was a drug overdose the night we were there.

This guest did not leave comments about this hotel.

This guest did not leave comments about this hotel.

Terrible place. Filthy! Horrible!!! Rude staff. I could not stay there because of the filth

Location very dirty public areas, given inferior old room because booked online, offered cash upgrade to a 'nice room' on checkin, headboard fell completely off wall first time we sat on the bed and to top it all off we were bitten by bedbugs

There was a motel behind the hotel and they have the same name and star level very disappointed by the star level advertised by you site as it does not deserve 1 star Holiday inn used to be a good brand not anymore

We had a trip with friends and found location of this hotel suits our needs well. Beds are really comfortable, front desk staff are really friendly. Choice for breakfast buffet is limited but kids can eat free, so no complains. There's no elevator access to the 'wing' part of this hotel, the wing part looks more like motel style from outside. Inside the room, toilet looks dirty.

The only saving grace for this hotel was the front desk staff. They were courteous and polite and helped us locate a different room as our first room was not up to standards. They were fantastic. Everything about the staff was what I didn't like about the hotel. The first room we were given smelled like someone had had a bonfire in it. Mattress was very old (high in middle, low on sides from years of use). Hot water lasted only 3 minutes in shower

It had two swimming pools, although the outdoor one was very cold. 1st floor rm. was VERY FAR from the front entrance. Long walk. Dark hallways, low ceilings, facing noisy highway, broken hot tub, dilapitated sauna. Sour coffee. ENTIRE HOTEL HAS NO QUEEN BEDS, just dbls & kings. Too tight for a family. Unpleasant.

good location. Not in Waterloo in Kitchener. Staff was very nice, good breakfast. TV didn't work. Not sure if they knew this when I checked in but knew when I checked out. Said they were looking into it. Room was a bit dirty. A few hairs in the sink and some crumbs on the floor in between the bed and nightstand.

Free Parking Placing me in very undesirable portion of the hotel, twice. The smell in the rooms.