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Location is great. I prepaid the room while I book the room online. When I checked out, the staff still charged me the room in full. I showed him my booking confirmation and he said he needed to check and if it's prepaid, it would be refund to my credit card but in 7 days!!!!!!!!! Unbelievable. I am in rush of catching a flight, so I just left. During the conversation, the staff (a black male) was as cold as a statue, I hardly image a service staff works a Hilton is as rude as he is. He didn't even show any apology for the inconvenience. I would never come back again. The worst management I ever see in Hilton.
Very clean & super efficient check in & out. No hassle Nothing!
Not enough light in the room. Could not see the thermostat to lower the temperature
clean and polite of staff.
Very little. It was satisfactory. I felt it was very overpriced, especially the bar drinks.
Very easy from airport, friendly and helpful folks!
The room rate is valuable for the service and comfortable facilities.
Service at the restaurant was somewhat slow ..close to 2 hours to complete. But the food was great!
It's an airport hotel so does what it's expected to Room was a bit small for the Hilton. No frills experience in any way. Made us anxious to get a few hours sleep and get going.
they had a nice place for pets to run around in the back. It is fenced in and is needed in this area as there are many freeways location is out of the way i would rcommend it for people with lay over or that are in toronto with a car. Using a cab is quite expensive to get anything and there is no fridge or mini bar nor microwave as indicated rather there is one community one that all gusts can share a little misleading from there web site.........very anoying. Also the menue was sparce with a few dishes not somewhere one would want to eat everyday also it is quite expensive but comperable to other hotels. There is a tim hortons with in walking distance but thats about it. The fitness center is being renovated and is dated up till this point.
Very convenient to airport, facilities, clean, friendly. Restaurant
The staff found a jacket that my son left behind, and kept it for us while we were on vacation. It was waiting for us when we returned to pick up our car! I also really loved the shuttle drivers. The location of the store. I only stumbled upon it because I had a vehicle to park.
Staff wad helpful. Room was what i needed and it was clean. Morning breakfast was great. No complains
The reservation was correct, the parking was free and very close, easy to find and get to, the breakfast made our day much easier.
we had a great sleep,a nice breakfast and a very courteous driver to the airport.
A very nice comfortable hotel There was no room service available to order food or drinks. I was disappointed to find this out after I checked in.
free shuttle buffet breakfast closeness to airports computer room (no extra charge for use) just the fact that there is no place to eat lunch/dinner there should be more than frozen dinners available (for lunch and/or dinner)
Airport hotel. Excellent value for money, best "free" (ie included in the price) breakfast in our 5 week stay in Canada. Tea and coffee available all day and night in lounge as well as room. Very helpful staff. Used shuttle throughout stay to go back to airport to get into the city on their express route. Really good air-conditioning. This hotel did not have a restaurant but used the one in an adjacent hotel so that wasn't a problem.
Perfect stay, all was great and the personnel has been very nice with us
The hotel was really good, within close proximity of the airport. Just as advertised. The in room facilties were meagre. I had to ask for tea/coffee making stuff!!!
The proximity to the airport
That there was a restaurant available for an evening meal unlike in the States where there are few if any restaurants in Fairfield properties. Because I booked through a search engine I wasn't able to get my Marriott points.
Nothing Oh the fact when kayak redirected me to booking.com it changed the date to 8/3 from 8/2 so I had no room. That sucked!!!!!!!
the TV channels that they have set up is the worst that i ever had in a hotel stay.
I had a bad experience with the clerk at the front desk. She seemed totally incompetant.
excellent location which is near airport and easy to find out! room is clean and comfort.
The hotel is extremely close to the airport with a free shuttle both ways. Shuttles to the airport ran every half hour, including very early in the morning. The hotel was very clean and modern with a spacious room. It was a great deal for the price, especially if you need to stay close to the airport. The rooms were also very clean.
The pleasant helpful staff, the free full breakfast, the easy parking, choice of pillows , wifi and cleanliness. The warn out stair case near the front desk created a poor impression upon arrival.
location/shuttle to airport/price
Staff are friendly and helpful, always keep my room clean everyday
staff was helpful could use a remodel
So close to airport . Also shuttle is amazing
This was far better than the comfort inn niagara falls, the facilities included a bar with meals and a proper eating area. Only point, after checking in, wasn't told how to get to room, but not really a hassle
Nothing to be liked about, it is not a good place to spend overnight. Corridor & rooms are bad Odour. Shuttle driver was not polite at the airport pickup. No elevator to carry the luggage upstairs as a result we went through a surprise and hustle to transfer 1st floor. Check in at the midnight, we are exhausted because travelling with lot of luggage, no one is there is to help to carry the bag. So we did our-self, in this hustle and surprise, forgot to remember that we have placed one of our Apple gadget in the lobby table, forgot about it, remember next morning, rush to the lobby, it wasn't there. When asked to the front desk personnel there response was not great & not willing to check the camera in the lobby, simple answer it is public lobby shared between comfort inn & restaurant, socked by the response. As a result lodge a police compliant, waiting to find the gadget. It had lot of hospitalized photo's which was not backed in cloud, we need for this. Corridor & room bad odour, The flush for the toilet was in a tight place difficult to reach. No responsibility with front desk personnel. Don't recommend for a stay, even chosen be careful with all the items as there is no camera covering coffee table in the lobby.
On arrival I/We were highly impressed with the hotel - Location wise, comfortwise and the warm welcome by the staff.Our stay was enjoyable but short but there will always be a next time. In the U.S. I prefer staying at Comfort inn. Not Applicable
Keine Beurteilung war nur 12 Stunden dort w.o
Zimmer war nett und sauber, Personal zuvorkommend, Preis war in Ordnung, Frühstücksbuffet war nicht so toll
Die Lage bein Flugplatz und das Sonderangebot für das Zimmer waren Entscheidend für die Buchung. Leider war die Angabe "beim Flugplatz" irreführend, da man ca 13 fahren musste bis man den Eingang erreichte. Doch das Shullte war perfect und das glich die Entfernung aus. Da wir die Zeit bis zum Abflug noch nützen wollten um Toronto anzusehen währe eine ungefähre Zeitgabe und öfftent siche Verkehrsmitteln nach Downtown hilfreich gewesen.
Guter Shuttle service Airport Hotel v.v. nein
Die Servicebereitschaft des Personals,Gepäckaufbewahrung bis zum späten Nachmittag ,kostenloser Flughafentransfer vielen Dank
Zimmer sind muffig
Wir hatten einen frühen Flug - glücklich, dass wir den Shuttle Service nutzen konnten.
Zimmer mit Kühlschrank Freundliches Personal Leicht Abgewohnt Könte mal ne Renovierung vertragen
Nähe zum Flughafen. Frühstücksbuffet mit netter Bedienung. Empfang etwas unpersönlich
Lage zum Flughafen alt und abgewohnt,schlechtes Frühstücksbuffet nach europäischer Norm,Klimaanlage im Zimmer viel zu laut
Nahe Airport, Restaurant im Hotel, Pool, Leider ohne Auto etwas verschossen.