Casino staff was extremely courteous and helpful. The Hooded Morganser's food was very good and service saff was well trained.
It was very convienent location to Pasta Factory and Casino. The pillows on the bed were to firm, hard and puffy. Didn't have a great sleep.
nice location. Relaxing
Beds were uncomfortable and we had reservations for the New Years Party, but they didn't have enough tables to seat our party of six. No where did our reservation say you could reserve tables and it had to be a party of 8 or more. When we asked for a refund, we were told first come, first served. No refunds. Will probably not book again. 5$ a day for parking, including handicapped. Seriously?
The proximity of the center. The pool was very small
The shoreside reasturaunt was very good Bed needs new mattress
We enjoyed the lakeside room with excellent view of the lake, also the convenience of restaurants, bars and even a casino. The room was comfortable, and renovations to upgrade the somewhat older resort were evident. We enjoyed the " Hooded Merganser" restaurant, the staff were friendly and efficient.We will definitely stay again.
casino Booked on line and total for one nite was 150.15?? Reserved for a nite 4 days following at hotel and price was 115.00. No smoking outside on balcony???? Understand non smoking rooms but this is ridiculous!!
Shockingly bad experience at this hotel. I have nothing good to say about it. The rubber/ foam bed covers (I was advised by staff that they were there to protect the bedspreads ((from the guests!!?)), the not very clean and outdated room badly in need of renovating, but mostly the long sleepless night and rudely handled check in.
Location, staff and cleanliness. TV. The absolute worst TV I have ever experienced in a hotel. The remote was useless and you had no idea what channel you were on when clicking - this is where maybe a Shaw digital box might help. Maybe try having a few more channels available.
Close to all Ammenities
All staff were happy to please you as best they could. Room air conditioner was so noisy, we had to turn it off. Room was hot and stuffy, poor sleep.
This guest did not leave comments about this hotel.
it was close to the beach beds was ok a little on hard side but made nice Its was very dated and crowded and the room was very small and stuff old smelling dirt outdated
location was not bad poorly cleaned the pool sucked it was only 1 meter deep and a odd shape so you couldn't even do laps
Location Very dirty. Stains on walls, curtains, carpet. Very dated bathroom. Was expecting much cleaner for what we paid.
After reading the reviews, I was not too sure of what to expect from the hotel; my company had booked me there for an extended stay. I was happily surprised! My room was neatly decorated and modern and the staff was very friendly. I would definetelly go back there if I had to pick up an hotel in Penticton.
Always telling us to keep it low¿¿¿¿
This hotel was great, the staff were very helpfull and the rooms and lobby have just been renovated. It's the biggest hotel in Penticton and has a great pool and hot-tub area. Business centre with computer was also great! The 24 hour restaurant was also a bonus. Very close to Okanagan Lake and walking distance to everything else. Cant wait to come back - Thanks for the great stay!!!