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We loved this hotel and found it to be one of the best we have stayed in in the UK,Situated right on the beach,beautiful views from all the windows.Large heated outdoor pool ,indoor pool and well equipt gym,fantastic gourmet food and all the staff were so nice and friendly and couldn't do enough to help. We will be returning next year for a longer stay .(can't wait !!! ) Only the weather !!
On arrival we had been upgraded to a sea view room and what a room, large patio doors opened to balcony with chairs/tables and looked out over the sea, wonderful. The room was spacious and well furnished. The staff were very friendly. We eat in the restaurant in the evening, the meal was excellent could not fault it, we have been let down in the past with bad hotel meals, this has to be one of the best. All in all we had a good stay. The only complaint we have is that the bathroom was very small, but for 1 night it did not matter and did not spoil our stay.
The location and view
Rooms were recently refurbished and fabulous views of the sea The rooms had a refrigerator but no mini bar
Booking process was fine. - Over-priced for what you get - when came back in the evening the room was not cleaned - facilites are poor
The view Nothing apart from the hair dryer was to noisy
Excellent Restaurant & Friendly Staff. sumptuous room with biggest TV ever seen
views, restaurant, service, staff, health treatments wine prices high
sea view the hotel was very cold not comfortable in gerneral areas cancelled second nigtht and lost money
if you love your food then this is the place to stay fine dining at it's best noise from other parts of the restaurant were heard in our room.
Clean hotel Size of room.
I was told the hotel remains open in the night and I could return any time. I returned at 3 am and found the entrance locked from inside. The owner had to wake up and was not happy about it. I had specifically asked about opening in the night and did not appreciate a stranger expressing displeasure at my late return. I was there for a printing job that ran late in the night, the only reason to book a hotel there instead of returning home to London.
Breakfast, comfortable bed, attractive surroundings Lack of staff on reception. Room not ready on arrival.
Very quiet though a little far out of the town therefor a car is essential We did not eat there other than breakfast but the diners we saw on our return seemed tobe well cared for Roomalittlesmall so there was no room for extra chairs
Lovely hotel/restaurant in very good taste and beautiful surroundings. Our room was very small, elegant bathroom.
Very good contnental breakfast There was no hot water in the room at 3.30pm. When I mentioned it later, suggestion was we should have rung down and they would have switched it on! Also, the steam shower didn't work and we had to ask for biscuits promised on our arrival. Staff didn't seem to particularly care when we pointed each of these things out
Room was very clean and bed comfortable. There was nothing to dislike.
Peaceful, comfortable and excellent food and service.
Helpful staff, good food, clean and comfortable room
Die ruhige Atmosphäre und der gehobene Standard.
gute Lage: nähe zum Stadtzentrum und zum Meer.Bushaltestelle nur einige Meter vom Hotel entfernt Service: Man hat das Gefühl, dass nicht alle Gäste gleich behandelt werden
Der Super Service und die vielen kleinen kostenlosen Extras. Tee & Coffee & Kekse kostenlos auf dem Zimmer. Erfüllung kleiner Sonderwünsche beim Frühstück uvm. Nichts, einwandfrei. Beim vollen Normalpreis hat man aber andere Ansprüche. Dann müsste man strenger Urteilen.
Ambiente war sehr gut. Frühstück war hervorragend. Das ganze Hotel hat einen unverwechselbaren Charme. Das Flair eines altehrwürdigen Bad-Hotels war wirklich wunderbar. Die Bezeichnung und der Aufpreis für ein Zimmer "Seafront" das ca. 150 GBP kostet läßt erwarten das man auch Seeblick hat und nicht nur hinter einigen Baumwipfeln das Meer erahnen kann aus dem 1. Stock. Das war schon sehr enttäuschend.
The staff were very gracious and helpful. Particularly Catherine (the lady from SA) who greeted us at breakfast. We didn't use the dining room in the evening but the breakfast choice was of exceptionally high standard and the fruit salad was 'out of this world' We went into the bar one evening (Saturday September 2) and I was very grateful to Andrea who very promptly came forward to help me out of a potentially rather embarrassing situation when the spoon on the saucer on which I was carrying my Latte fell on the floor. She changed the spoon and carried the latte to a table and apologised for what had happened so I didn't feel so embarrassed! Next morning I was glad to see her again at breakfast to find out her name and to thank her. Doors donot close quietly. Latte cups donot sit safely on the saucers.(see above) Barristers may benefit from training on how to make a latte/cappuccino to the same high standard as Marks and Spencers.
The breakfast was well cooked and elegantly presented. The price!
Where the hotel is situated.
Great location, great food, good comfortable rooms Its not family friendly hotel. We stayed in Sandbanks Hotel 2 weeks ago with our 1 year old son and its was much better. Staff in Harbour Heights really unfriendly!
feeling of luxury
The views over poole harbour from our hotel room were fabulous and the food excellant and very well presented. Not really child friendly
As a Hungarian , I really appreciated to order the breakfast in my mother language :) Otherwise, the room was superb, good quality wooden wall , bed was super comfy, , beautiful bathroom, and the harbour view was fantastic .. We had a fantastic dinner in the AA 2 rosettes restaurant in the hotel as well.
Breakfasts. Views.clean friendly staff. Due to wedding receptions car parking difficult
fantastic room with superb sea view
scenery and access to local facilities Did not like the security light outside the room which made it difficult to sleep, also a very hot winter duvet on the bed!