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Hotel check in staff was rude and uninformed. No time for details but expect a long wait even if there is no one in line. For the room price and lack of amenities you are better served staying at a national chain rather than the overpriced , overhyped mohegan sun. Will not return even if the room was free. Customer service skills are non existent as it appears there is no competent managers at the hotel.
Very modern accommodations yet relaxed atmosphere. Bar/dinning area while good, was pretty quiet. Perhaps time of year had something to do with it.
I love staying here. Hot tub in the evening before bed, close to Mohegan Sun and a full breakfast included in the morning! They are changing to Holiday Inn Espresso soon.
I had stayed here several times when it was a Best Western. Shuttle was far more accommodating then. Daily free breakfast adequate but nothing to write home about. Other hotels far better. Eggs not always hot. French toast casserole dryed out some days. I chose to stay here again for the indoor pool only to find out it is kept at a very cold 72 degrees because " the owner likes it at that temperature ". Hello!! That alone would make me rethink staying here next time. Landscaping gorgeous and very well maintained. I only wish weather was warmer so I could utilize outdoor area. Burgers in The Bistro excellent.
We came from central New Jersey. Your place is tucked away off the highway. When we came in there was one man, Charlie working the desk. He was pleasant, patient and thorough working the check in. I felt bad for him because I was third on line and he was there by himself to assist everyone and answer the phone. The downstairs is just great. We went to the bar for dinner. We got there at 8:45, they still allowed us to use the full menu even though the full kitchen closed at 9. They said we had plenty of time, instead of giving us a hard time. The food was just delicious. We pretty much ordered what was pictured in the elevator. Everything even at that hour was fresh and made to order. Outside there was a bonfire with chairs to sit in. It was also decorated with lots of fancy lights. All of this with the stellar mountain views just added to our feeling of seclusion and comfort. The room was just fantastic. We had so much room to put our stuff, and had choices of where to plug all of our devices in. This hotel totally served its purpose and we will be back for sure. Check in/check out could be quicker/smoother. We weren't there for business or in a time crunch, but if that was the case the time was pretty lengthy. I do not blame the associates at the desk, it would just be nice for things to be a little more streamlined, especially if there is one guy at the counter multitasking.
Appearance of public areas of hotel Buffet breakfast was not good. Eggs were overcooked, bacon greasy and clumped together, sausage ditto, nothing tasted fresh, coffee mediocre, service staff just going through the motions, no one was remotely cheerful. Room layout was not good and furniture uncomfortable. No refrig. in room. Price was twice that of lesser hotels in the area but definitely not worth it.
Very clean and the staff was simply amazing! The hotel felt just like home!
The staff was great , very friendly , the room was excellent, bathroom very clean.I forgot my deodorant and asked if they had any, gave me one for me & wife at no charge, Breakfast was better then I expected. Excellent Hotel experience..... All good....Great
Location. No Refrigerator in room.
The location was excellent was going to show at Mohigan Arena was very close could have walked to it. Also close to the casino and many of stores and restaurants. no