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The staff was very welcoming, helped me and my family with everything we needed and answered all questions quickly.
Or stay was expensive. We came with 2 little girls the night before a day at Hershey. I thought the staff would have been much friendlier. We paid $400 for the room, they could have at least given the girls a Hershey kiss or a map for the park. Our room had 1 small bottle of conditioner and 1 small bottle of shampoo...there were 4 of us in the room. My daughter went down in the morning to get more and was scolded by the woman at the desk for being without an adult. Our stay was okay, and I feel 400 dollars is too much to pay for just okay! I expected more being that it was a Marriott hotel.
The suites are enormous. The staff is very friendly. They have free hot tea, coffee & hot chocolate in the lobby 24/7. To quote my girlfriend, "This bed is heaven."
Room so dirty. Sheets were not cleaned after previous guest. Blood stains on pillow and sheet and random loose buttons in other pillow. Bathroom had stinky floor with mold growing in shower. The room door was broke at the door jam making it very difficult to open at times.
Second time we stayed at this hotel and both times the staff was friendly, the rooms were clean and it's in a great location. Thought it was a good deal all things considered.
The staff when we arrived was not very accommodating. We also were given the handicap room which made us a little uneasy because if someone who really needed the room needed to check it they would have been screwed.