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The hotel room was a gift while I was traveling with a friend! The hotel is different looking. The hotel staff was polite and kind and the hotel smelled so fresh and clean!!! Like visiting your Aunt's. The beds were comfortable and the wifi was wonderful. Amazing price! The night person forgot to mention we had late check out and the maid opened the door while we were still asleep. I was so out of it I sadly yelled "no". I apologized when we checked out. The toilet in our room didn't flush well.
Nice staff. Clean. Good location and price. Rusted rails in stairway. Only one elevator and entrance.
breakfast was sad
Clean quiet room within close proximity to Hershey park. Good complimentary continental breakfast for a quick meal before heading out in the morning. The carpets and bed covers need to be replaced. The exterior of the building is looking old as well.
Good location, staff was fine. Property not well maintained, badly needs to be updated.
The staff was super friendly. Always ready to help or just talk. The office was not alway open during the day. But once you know where to go it's ok
Easy to find. Great stay for the price Bath tub faucet leaked.
The staff was friendly and accommodating, the room was clean and a great deal for the price.
Comforable beds next to great restaurant and bar that is close to Hershey park. Place falling apart .Needs a face lift. If you're going to charge $100 for a $20 room because of location, use some money to fix the towel rack and faucet. Show some love.
The room was very spacious and clean the free breakfast and newspaper was a nice perk.
Location was good. Staff was courteous and pleasant.. Room was sub-standard for the price. Bed was "thrown together" every day. Bed sheets were thread bare and did not fit well. Bunched up and was terrible to sleep on. Air conditioner blew directly on us while in bed. Bed should be on opposite wall. Very uncomfortable and LOUD!
The suites are enormous. The staff is very friendly. They have free hot tea, coffee & hot chocolate in the lobby 24/7. To quote my girlfriend, "This bed is heaven." There wasn't really much I didn't like except the TV was incredibly far away from the bed, but you can pretty much chalk that up to the size of the room.
The front desk staff were helpful and courteous The large number of animals in the hotel. The fact that we had a room that had been inhabited by animals to which I am very allergic. And the fact that every dog (and there were many) that we saw was obviously over the 25 pound advertised weight limit. One woman had three dogs that probably combined topped 200 pounds.
Room so dirty. Sheets were not cleaned after previous guest. Blood stains on pillow and sheet and random loose buttons in other pillow. Bathroom had stinky floor with mold growing in shower. The room door was broke at the door jam making it very difficult to open at times.
This place is a great value. Not a luxury hotel by any means, but you can't beat the price and the room was clean. Waffle iron, indoor pool (tons of chlorine). Sold Milk was a little off. Loads of chlorine in the pool.
Room was very spacious and clean. Loved the two bedrooms with separate TV's. Kitchen area with large fridge and micro a bonus. Lots of towels and supplies provided. Breakfast was minimal. Pool was not heated.
Room was very clean and comfortable, close to Hershey park.
After a horrible stay at coco inn . My mother was very sick her hips still hurt her from the beds in the room. The staff at best western hotels let's us get in our room early to accommodate us and our situation. The beds are amazing staff very professional. Thank you best western for helping us in a tuff time.
Everything was clean and it had all required amenities.