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Enjoyed the free wifi. Room and bathroom clean. Enjoyed the natural light from the large window even though it was right over a parking lot. Quiet. Literally stones through from 4 chain steakhouses. And a bunch of fast food. Easy location off highway. So much chlorine in the hot tub my eyes stung just walking by it. Maybe that's a good thing though? Only ice machine was on first floor.
Simple. Everything you need. Friendly staff.
Rooms are clean, nicely equipped with coffee, refrigerator, microwave. Facility was clean and quiet. Breakfast was decent.
The staff wasn't very friendly
The woman at the desk in the morning was quite helpful in helping us find our way back to the interstate highway and printing up directions on the computer. The breakfast was adequate but not great.
Everything we needed for a one night stay in a hotel with my 2 sons. Carlisle auto show by day and Savannah's on Hanna by night. See you next year! Nothing
Staff was very professional not overly bothersome.
T.J. was great help. 24" of snow. They plowed the lot but cars where still stuck.
Clean room, personable staff, great breakfast setup and wonderful view of Susquehanna River.
Staff was VERY friendly and helpful Lots and lots of electrical plugs, which is very important when traveling with CPAP machine and multiple electronic devices Really good breakfast Good pool and workout room Moslty travel in the Midwest so not used to the east coast prices
Location with respect to Hershey Park and restaurants and accomoditions None.
The bed was really comfy ..which i could of taken it home with me No tea/coffee... fridge... microwave in the room also..if you did want tea coffee you had to go yo the reception to get it out of a flask which is no use ...as i love my tea ...also there was no breakfast ...even like cereal and fruit... heating could do with being replaced as it only comes on for about 20min then off for about an hour so it doesnt heat the room long enough as there was only single pane windows so it was quite cold during the night in Nov
helpful staff. kids loved the pool. very easy to check in and check out. 15 min from Hershey Park. will use Best Western again thanks Iris Cohen
A great stay at an amazing family hotel near Hershey Park. We could not have been more happy with our stay. The staff was amazing. The ladies at the front desk were exceptional. They truly made us feel welcome. We look forward to staying here again soon.
THE STAFF IN THE RESTAURANT WERE 'GREAT' THE WAITER. THE DOOR THAT GETS YOU IN FROM THE OUTSIDE WAS BROKE.THE FRONT DESKS WAS NOTIFIED SAID' THAT IT WAS ON THE LIST TO FIX. SHOULD HAVE BEEN A PRIORITY FOR THE SAFETY OF THE GUEST.
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Great value for the price, very accommodating for families with children, especially the 10pm quiet time policy. Clean comfortable beds and rooms. great staff, (especially hotel employees). good location, restaurants,stores and Hersheypark all close by. Only 1 complaint I had was the maintenance crew went to the room next to us at 10:30 at night to drain the a/c unit for those guests. Turned a vacuum on to drain the system but did not alert us this was going on. Not terrible, I guess it was an emergenc
This was a very nice hotel. Staff was very friendly. Coffee and some sort of flavored water available 24hrs a a day. Loved the pool, very refreshing on a hot and humid day. Ate at the restaurant for dinner and breakfast....both were outstanding. Wish it was a little closer to Hershey Park.
Beautiful hotel and rooms. Perfect location to Hershey Park. Our air conditioning in the room, wasn't that cold. We were told by maintance it was an older model, and we could change rooms to a new unit if we'd like.
All of the staff were very friendly. Nothing
pool was great, nice free coffee and water, check-in was easy, lobby was relaxing. could use some modern touches, could use some paint and basic upkeep, but not bad. Would stay again.
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Great looking lobby area, and nice staff
Proximity to the function I was attending. The bed was not very comfortable.
Wifi was very poor. my stay was miserable
Cheap. If you couldn't sleep either you slept in too late or weren't drunk enough
New, clean, and east location Smelled so strongly of Marijuana that it was Nauseating
The room was a good price. The beds were well made and linens in good condition. The TV worked without any problems. The beds were relatively comfortable, although firmer pillows would have been nice. The heat in the room also worked well (we stayed in January). It was nice to have a mini-fridge and microwave in the room; I am a breastfeeding mother, and having somewhere to put a bottle of pumped milk was extremely helpful. I'm fine with a room being Spartan if I'm not spending a lot of money. But it MUST be completely clean. The toilet was not. Around the top of the toilet bowl (under the seat) had definitely not been cleaned. Any hotel that can't adequately clean a toilet is definitely not going to be on my list of places to return.
Room was cleaner than expected, quiet and a great basic room. Staff seemed professional, and I got the room at a great rate.
We needed a place to sleep for a few hours before getting back on the road so we weren't looking to spend a lot of money, so this meet that need. I always check the bed and pillows to be sure they are clean and these were so that was a plus. After seeing how "clean" the bathroom floor was, I made sure to wear my shoes. We didn't plan on showering so that didn't persuade me not too, but I am glad I didn't need to.
It was good overall , the only problem I had was that the AC went out in the morning and we couldn't get it back on , then we had to put it on cold fan and eventually it started working again, later in it happened again
It was kind of clean There were no microwave or refrigerator