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The staff was friendly and helpful. There was a nice breakfast available and a great restaurant attached to the hotel.
There is nothing to report likable with the exception of the young girl working the counter. The place is a hundred year old, debilitated shamble. The carpets are disgustingly filthy dirty and the showers were covered with mold. The place reeked with a horrible odor and I would not eat there even if the food was free all day. The parking lot and external appearance look like a brothel/crack house in Detroit. bathroom floor had smeared poop on the floor. That was when I ran for my health. Do not ever go here.
The only positive is the hotel is part of Wyndham and I will get points for my stay which justify my one star. This hotel is the worst hotel I've stayed at in all my years of traveling. (1) I called to add a room to my reservation and was told by the representative the hotel would love to take my money but is sold out. I found that weird but ok ... (2) I arrived at the hotel a hour and 15 minutes early than the standard 3pm checkin. I was quickly informed that if I wanted to checkin I had to pay a $20 early checkin fee...WHAT?!?! No thank you (3) at 2:30 I was Iike uhm can I checkin .. It's only a 30 minutes ...I was finally told yes .. However, I was only able to get one key as the other two rooms on my reservation was still being clean. If I paid the $20 extra as stated in point 2 ... I still won't have had access to my room. (4) I got back from my event and my keys didn't work .. Walked to the front desk and got a new key. The new key didn't work either... Called from another room and was told they had to find the maintenance guy and will send someone up eventually... What? ... Walked down as the maintenance guy arrived and he let me in. (5) free breakfast includes bread (white, wheat and cinnamon) , watery scrambled eggs, hard corn muffin, and cereal. It did not look appetizing at all. Additional notes: hotel and room smells... Decor and furniture are outdated...
The setting of the resort and the location of apartments throughout the woodlands makes it ideal for a peaceful and relaxing break. The apartments do need a little upgrading - acceptable as they are - but could easily generate a wow factor with some attention to detail.
Splendid! Game arcade should have been all free, like it was presented in the brochyre
My Husband, mother, infant daughter and I stayed in a 2-bedroom villa over the MLK weekend. We were thrilled to get so much space at such a reasonable price. It was the same price as some of the other area resorts with twice the space for my family. The location was wonderful. In close proximity to many ski areas, restaurants, outlets, etc. Our personal villa was very clean and spacious. It has a working electric fireplace and a backporch, which was nice. All kitchen utensils were included which allowed us to make meals and snacks when we wanted to. Also, there was a washer/ dryer in our unit! We had a great time at the pool and in the lodge area. There are lots of activities there for kids and adults alike. When we and after we checked in, we were then directed to the sales staff who tried to set us up with a timeshare presentation the next day. Despite their best efforts we continuously declined. It was awkward, but we stayed firm and got out of it. Like everyone else, I felt that the decor and bedding were a little outdated. It would have been nice at the very least to see updated comforters in the rooms. It definitely would not prevent me from coming back, it would just be a nice feature. Finally, there was a Jacuzzi in our unit which we wanted to use, but it had not been turned on or serviced for a while and when we turned it on, a bunch of brown and black speckles came out. It was disappointing but not the end of the world. Overall would highly recommend!
Hat Erwartungen erfüllt. 10 Min. mit dem Auto in Delaware Water Gap Einrichtungen wurden nicht modernisiert, aber alles war sauber
Im Allgemeinen war es ok Wasser war schmutzig und mir wurde ein Rabatt versprochen, der aber nie passiert ist.
die Zimmer waren sehr klein -Keine Steckdosen oder sie waren hinter dem Bett
I loved the location as so near elderly parents, town, and highway. I liked the availability of coffee and breakfast in the mornings. I was disappointed in the lack of customer service. With an extended stay, the towels were not replaced on a regular basis unless all towels were placed in the basket. Also, with the cost of the rooms, I would think this hotel could afford to replace toiletries mid stay. The availability of hot water for showers was mediocre at best.
Really the only good thing is the location of this hotel Firstly we booked for a 2 queen + 1 king bed but we got 1q + 1k only... Nobody knows how that happened... Too much confusion trying to get my issue resolved. The front desk blames the reservation center and the vice versa. The rooms are okay but room service was pathetic. Apparantly they dont have room service/cleaning on weekends.. LOL The breakfast buffet was a joke... They ran out of some items within and hour.... The things that were there were not as good either. If you can find a better place please avoid this hotel
The staff (Tina) was terrific.
Good restaurants nearby Room was moderately sized. Very small bathroom/no tub. Refrigerator and microwave in room, but they blocked the corner of the TV.
The young man who was working at the front desk the morning we checked out was very nice. Shower head not secured to the wall, no way to change angle of water. May not have been an issue if the shower stall was slightly larger. Wifi not consistent. Room not worth the price.