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Location worked well for us as we attended event at Wolf Hollow Country Club in Delaware Water Gap. Breakfast was much better than we had expected. Staff very nice and helpful. Facilities are a bit outdated. The staff seem to work hard to keep facility clean. Important to note, NO LONGER pet friendly as advertised.
Nothing The room smelled like mildew. There was a door to the next room that for safety shouldn't,t have been there. It was loud and noisy outside with screeching tires and beeping horns in the middle of the night.
The staff was friendly and helpful. There was a nice breakfast available and a great restaurant attached to the hotel.
The only positive is the hotel is part of Wyndham and I will get points for my stay which justify my one star. This hotel is the worst hotel I've stayed at in all my years of traveling. (1) I called to add a room to my reservation and was told by the representative the hotel would love to take my money but is sold out. I found that weird but ok ... (2) I arrived at the hotel a hour and 15 minutes early than the standard 3pm checkin. I was quickly informed that if I wanted to checkin I had to pay a $20 early checkin fee...WHAT?!?! No thank you (3) at 2:30 I was Iike uhm can I checkin .. It's only a 30 minutes ...I was finally told yes .. However, I was only able to get one key as the other two rooms on my reservation was still being clean. If I paid the $20 extra as stated in point 2 ... I still won't have had access to my room. (4) I got back from my event and my keys didn't work .. Walked to the front desk and got a new key. The new key didn't work either... Called from another room and was told they had to find the maintenance guy and will send someone up eventually... What? ... Walked down as the maintenance guy arrived and he let me in. (5) free breakfast includes bread (white, wheat and cinnamon) , watery scrambled eggs, hard corn muffin, and cereal. It did not look appetizing at all. Additional notes: hotel and room smells... Decor and furniture are outdated...
The location is excellent, the staff was friendly. We have been going there for 5 years And they have always treated us well.
the staff was friendly
It was quiet/relatively empty It was dirty & staff was both unpleasant & difficult to understand
Noises kids running around on 2 ND floor.
There is nothing to report likable with the exception of the young girl working the counter. The place is a hundred year old, debilitated shamble. The carpets are disgustingly filthy dirty and the showers were covered with mold. The place reeked with a horrible odor and I would not eat there even if the food was free all day. The parking lot and external appearance look like a brothel/crack house in Detroit. bathroom floor had smeared poop on the floor. That was when I ran for my health. Do not ever go here.
My Husband, mother, infant daughter and I stayed in a 2-bedroom villa over the MLK weekend. We were thrilled to get so much space at such a reasonable price. It was the same price as some of the other area resorts with twice the space for my family. The location was wonderful. In close proximity to many ski areas, restaurants, outlets, etc. Our personal villa was very clean and spacious. It has a working electric fireplace and a backporch, which was nice. All kitchen utensils were included which allowed us to make meals and snacks when we wanted to. Also, there was a washer/ dryer in our unit! We had a great time at the pool and in the lodge area. There are lots of activities there for kids and adults alike. When we and after we checked in, we were then directed to the sales staff who tried to set us up with a timeshare presentation the next day. Despite their best efforts we continuously declined. It was awkward, but we stayed firm and got out of it. Like everyone else, I felt that the decor and bedding were a little outdated. It would have been nice at the very least to see updated comforters in the rooms. It definitely would not prevent me from coming back, it would just be a nice feature. Finally, there was a Jacuzzi in our unit which we wanted to use, but it had not been turned on or serviced for a while and when we turned it on, a bunch of brown and black speckles came out. It was disappointing but not the end of the world. Overall would highly recommend!
The setting of the resort and the location of apartments throughout the woodlands makes it ideal for a peaceful and relaxing break. The apartments do need a little upgrading - acceptable as they are - but could easily generate a wow factor with some attention to detail.
Splendid! Game arcade should have been all free, like it was presented in the brochyre
The location is ideal. It is just off the interstate and between golfing and the casino. The mattress in the room we stayed in was very flat and uncomfortable.
CLEANING STAFF DID A GOOD JOB. ROOM WAS CLEAN AND ORDERLY ON MY ARRIVAL EVERY EVENING AND THE MADE SURE I HADD THE EXTRA COFFEE SUPPLIES THAT I REQUESTED. AM BREAKFAST WAS A LITTLE SKIMPY
Very friendly and helpful at the front desk The "non-smoking" room smelled like smoke and so did the bath towels
Leaving The place is old. Duct tape holding carpet down. Doors stick. Rooms have musty smell
It was convenient to the highway anS the price was right. The room was small. The bed was not comfortable. Although it was supposed to be a non smoking room, the room and the hallway smelled faintly of cigarette smoke. The front desk staff were bored and listless. The entire experience was depressing.
The staff (Tina) was terrific.
Really the only good thing is the location of this hotel Firstly we booked for a 2 queen + 1 king bed but we got 1q + 1k only... Nobody knows how that happened... Too much confusion trying to get my issue resolved. The front desk blames the reservation center and the vice versa. The rooms are okay but room service was pathetic. Apparantly they dont have room service/cleaning on weekends.. LOL The breakfast buffet was a joke... They ran out of some items within and hour.... The things that were there were not as good either. If you can find a better place please avoid this hotel
I loved the location as so near elderly parents, town, and highway. I liked the availability of coffee and breakfast in the mornings. I was disappointed in the lack of customer service. With an extended stay, the towels were not replaced on a regular basis unless all towels were placed in the basket. Also, with the cost of the rooms, I would think this hotel could afford to replace toiletries mid stay. The availability of hot water for showers was mediocre at best.
Good restaurants nearby Room was moderately sized. Very small bathroom/no tub. Refrigerator and microwave in room, but they blocked the corner of the TV.
The young man who was working at the front desk the morning we checked out was very nice. Shower head not secured to the wall, no way to change angle of water. May not have been an issue if the shower stall was slightly larger. Wifi not consistent. Room not worth the price.