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Bedding was comfortable, room was clean, access walkway was dirty, room cleaners were friendly, male staff member was kinda rude and specific. ."No smoking, $350.fine, be out by 11.." was the extent of his conversation.. Explained above..
Nothing Service housekeeping is a mess front desk treat you like criminal
Location One of the desk clerks (in the morning) was extremely rude to a member of our party, putting her through the third degree over a nonworking key. His tone of voice was abusive and he virtually refused to replace the key until absolutely compelled to do so. He spoke to my friend as though she were a streetwalker.
I liked that they recently remodeled this hotel due to a past fire and the rooms are spacious with newer beds. I also liked very much that they had a microwave and fridge in the room. Room was fairly clean. The biggest problem with this hotel is checking in. The very first day's there was a younger man that did a great job but now, in the front desk there is an older man that would check people in around night time and he would literally take 30 minutes minimum to check people in. If there was someone in front of you, then you would have to wait about an hour! He also didn't know how to find reservations and almost charged another customer's card under my rooms! He can barely read the computer screen that's why he takes for ever. That man is disaster and doesn't know what he is doing and if the owner doesn't get proper personnel he will loose a lot of business, like me that I stayed there several times and I'm always in need of a place because I work in York, but I'm not sure if I want to return and go through a 30 min hassle of check in after a very tiring work day. Even new potential customers have walked in to inquire about a room and they just leave.
Good choices for breakfast - even my picky 4-year old was happy. Thank you for the toothbrush and toothpaste we forgot. Highway noise was pretty loud.
We had an even numbered room which faces the highway. The sound of traffic was notable. There was also a slight odor throughout the hotel. The lobby was masked with scent so you didn't notice it there. The room was clean and tidy. It had a small fridge and microwave and the breakfast was hot and had lots of choices.
Good Value for the money; Wouldstay there again; Clean and comfotable
The room was clean, quiet, and reasonably priced. The location was also really good. My only complaint is that the bed and the bed covers were pretty uncomfortable. The bed did have a ton of pillows on it which we liked a lot!
Sheets and bathroom clean. Continental breakfast was nice. We were put next to barking dogs. Bed was very hard. If we were in room in morning cleaners just asked for dirty towels and gave us fresh ones, we missed getting it cleaned. They did not come back later.
Clean rooms/ Breakfast
Desk clerk was helpful and understanding. Room was filthy and run down. Moved; second room was worse. Horrible property. Never again.